My husband needed to have the tub converted to a walk-in shower and a higher toilet put in due to his mobility problems.
Once the down payment was paid, we had a hard time getting a starting date. Once we got a date, it was changed twice. First it was moved up (which was great} but the day before it was to start they delayed it because the previous job needed more time to finish.


Several items were missing and delayed the completion of our installation :

No toilet had to stop working to get to Menard's to get one

Wrong shower head Chrome instead of oil- rubbed Bronze need to install correct showerhead

No Moen Soot Resist Magnetix Remote Dock for handshower on long wall of shower


I called the company regarding the above and I'm waiting for the correct showerhead and the remote dock for the shower head to be installed to finish the job.


The installers did a good job installing with what they had.

Sales rep was excellent. They did everything to satisfy what I was looking for. Everything done in a timely fashion as promissed and installation was excellent

Installers

Not done as explained during sales pitch.

Bath was toʻ be complete in 12 weeks or less, took almost 24 weeks, during which time I could not get an answers, if I actually got to talk to someone.

Both crews displayed willingness to interact with us as the customer.

I already have. I posted the work on my socials

Slow to respond. The project took much longer than contract stated. Once the main shower was installed we waited over 90 days for the glass enclosure and shower door to be delivered and put in. Called weekly after 2 months and was never given an eta. Finally contacted the glass door company direct to get an update and install date. Very disappointed with this company and how they dropped the ball on our project.

The work was started on Thursday Sep 4th. Worker was supposed to come back the next day but didn’t return or bother to call until Tuesday Sept 9th.The job did not get finished that day, either. A new vanity had to be ordered, also shelves for the shower. I was told I would get a call when said shelves and vanity came in. I called several times in October and finally towards the end of October I was told parts were in and that someone would come to install them on November 4th. The worker brought the vanity and installed it. I asked about the shelves for the shower but he wasn’t given them and had to go get them and come back to install them. He also wasn’t told that the baseboards needed installed. He finally finished the job. This very small bathroom took 2 months to finish. Not 2 days, but 2 months. And, July the way, the shower floor got scuffed when the shelves were being installed.

A one-two day job turned into a full week. There was a plumbing problem that occurred, so an additional day was required. But then the contractor needed 2 more additional days, one lasting until 8 pm in the evening. After completion, the shower water came out as a trickle. Therefore, he had to return another day!

The only thing that would keep me from recommending is that I do not like for peers to know my finances and expenditures and would not want them to know what I spent on my shower.

The bath authority made my bathroom renovation so easy. I contacted them online and someone reached out almost immediately. Our appointment with Matt was informative and easy to understand our options. They gave us a window of time when the work would be complete. They were prompt and efficient. Would highly recommend. We ised their 12 month intrest free financing. Easy peasey. Thank you!

Additional Comments

Additional Comments - Matt was great! Thank you for helping us make our bath for our little one super easy!

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Sales rep did not relay to what I wanted done and what he said the could do for us. Still the project is not completed because of mix up on ordering the items. Still missing the the sliding shower door.

Price

The Bath Authority messed up my appointment. Stay home all day waiting and when I gpt an answer it was oh you weren't scheduled in the system. So sorry. If that was the other way they would have charged me. But for them so sorry.

The job is not finished a month after demo began.

This whole business is just a sham. They promise you a Picasso and give you a paint-by-numbers replica. I had to call the office center multiple times because we were told it would only be about 8-10 weeks until installation. 5 months later and we're still trying to get this thing finished. The installation crew had to come back multiple times to finish different parts of the project, then forgot to install the toe kick on our vanity and never returned to install it as promised. They also didn't properly seal the tub, tub faucet, and the sink is installed in a way that you can't use the pull rod to engage the drain stop. I'd recommend going with a trusted, local contractor so you at know who you're working with and get better quality work.

The work and the quality of the materials are excellent, but the price is quite high.

We are satisfied with them

The two gentlemen were true professional s. Did fantastic job

Our installer, Tyler, has been great!!

You were not a good fit for me

Everything was as expected.

Sales Team needs to be honest in regard to the process of the job. For example, time table for completion of job and who are the subcontractors involved.