The bathroom installers, Dave & Kenny, were very prompt and timely with the start and completion of the bathroom remodel.

The installers were great. The quality and appearance of the new shower are great. However our shower doors are still missing. The day of the install, the installers informed us that they did not have them. They called and were told that the doors were in the warehouse and they would make arrangements with us to have them installed. It has been almost two weeks and we still do not have the shower doors and no one has called to set up the installation. I have made several phone calls and texts to the salesperson and the warehouse. I have only received one response back from the salesman who told me they definitely have the doors and they would be in touch to schedule the install. That was a week ago tomorrow. I have heard nothing from them since.

Well, I never got my vanity because it was something was wrong with it during the shipping so when they came, they just in my bathroom on my floor and I left a few messages about my vanity because it’s been a couple of weeks now and no one calls me back and I still don’t got my god**** vanity

Extremely expensive. Very pushy to decide that very day instead of getting additional bids. Job is still not finished, and some areas mildly damaged that we had to fix ourself. No return phone call yet from salesperson about these complaints.

The workman promised 8am arrival on thurs 9/18 & 8:18-8:45 fri 9/19. Arrived at 11 on thurs and 10-10:15 on fri. I was told eight away that the faucet did not match the bathroom color scheme but matched the signed contract. I WAS TOLD THERE WAS A BLACK FAUCET AVAILABLE AT FACTORY BUT SINCE IT DIDN'T MARCH CONTRACT, THEY WERE UNABLE TO BRING IT TO SHOW ME.
l emailed Richard Paterson asking why a brushed nickel faucet was sent with a bathroom that had a white ,beigeblack and gray color scheme....he told me he "I" picked it. I told him at first meeting I am color blind...unusual for a female, but I would rely on his help and black scheme would make this easier. When the workman showed me the faucet I could tell it was not a match for the gray/black sink. The workman stated it's in the contract I could request a color change but they could not guarantee if/when that would happen or when/ if I would have a functional bathroom, since it was in the contract. It is an eye sore and for $18,000, a disappointment. I feel like I overpaid for this because I have a handicapp the salesman was aware of. Also the basin I chose was black,beige,grey,white, I have a pic and Pat told me I could not have it because of the mirror. I told him I would remove the mirror so it would fit. Not happy with whit,gray,black basin...I'm glad I didn't paint the wall beige....

James was so friendly.He explained everything he was doing.And both men we're very efficient. They were neat . I would definitely use them again.

Skilled employees, polite

Promised things that were not delivered. Overall half-assed work that required constant follow up to get right (if they were ever made right).

Great knowledge and customer service

I would like a call to speak to Drew or his supervisor to discuss a missed detail in my installment agreement.

I cannot get ahold of anyone who will schedule a day in which they will come back and finish. Not Happg. It is supposed to be a one day job which I truly didn’t expect. But I am on DAY 6

The shower materials are not as they were described during the consultation. The quality of the panels is far below what was described and shown to us. We feel we greatly overpaid TBA for the service and materials we received. The trim pieces are huge and not pencil trim, they look generic. The tub is higher to step into and feels narrow compared to our old one, this was not discussed with us when we signed the contract. Why would we want a higher step into the tub? There is some question about the materials used on the tub drain, its flexible not rigid. After using the shower, it became noticeable that the top portion of one panel piece looks damaged from install. The installer did a lot of work alone in a short amount of time and should be commended for his efforts. The biggest disappointment is how generic it looks, the size of the herringbone is huge compared to the sample.

I am still waiting on someone to get back to me regarding an 18" towel bar that was part of the promotion

Additional Comments

Additional Comments - Matt was great! Thank you for helping us make our bath for our little one super easy!

The flooring is not the color originally shown and is extremely dark and does not match the cabinets. The toilet is ridiculously small but we were told that it was to be at least the same size as the older one. It is not. The vanity’s not the color we ordered. We waited 4 months for this mess.

The timelines of the installation.

Didn’t measure sinks and did not include electrical work. Communication is horrible, just email and text without human communication

On 09/12/25 it will be 2 weeks and it is still not finished!
At time of installation the 4 shelves and seat was not there to install. The installer said those items was put on back of contract and no one seen them! The shower curtain bar that was suppose to be stationary was not stationary and in the process of putting a shower curtain on it came loose and I fell straight into the wall! I texted someone about it and they called a few hour later and said they had a stationary bar and they would put it up when they come back on 09/05/25 to install the seat and shelves that was not installed on 09/29/25.
The installer came and put the 4 shelves on and seat but again no stationary shower bar and he put the other bar back up and wrote on contract still need the stationary shower curtain bar on 09/12/25.
I have texted again 3 or 4 times asking when the stationary bar would be installed and no one has called to answer my question!
It is now 09/11/25 and still no response!
It will be 2 weeks on 09/12/25, so much for the one or two day installation!
My sister in law wanted to know how I liked it as she wants to get hers done....I told her I will get back with you when it is finished!

See comments below

I would confidently recommend you

This whole process was a nightmare

NOT UNTIL EVERYTHING IS COMPLETLY FINISHED AND COMPLETED RIGHT

Quality products.

The promises made in the sales pitch were not followed. Products installed did not match what was described, and the room was a mess requiring deep cleaning after the installer left. There is still caulk stuck on our toilet and in our sink, and blue stains on our countertop. We had to clean caulk off the walls and facet. There are also gaps in the caulking where the acrylic connects to the wall.

The garage and driveway cleanup was not done, so I’d rather not recommend