There were issues with the installation and the product that were not resolved despite my continued attempts.

Ricardo and Carlos did a wonderful job! I’m very pleased with the amount of time to replace my shower and how clean they kept the surroundings. They made sure to place walking pads in their paths, they matched all the veining in the walls. It was all very seamless. Amazing job guys! Thanks! ☺️

Timeframe that was told to us was way off and the installation is not acceptable. When the workers arrived they did not have the materials needed and had to run around to find them. We were told 5 weeks for the materials to come in and it was 11 weeks and even then the installer didn't have everything. Was suppose to be a 1 day maybe 2 day job and it ended up to be 3 days

Supposed to be a 1-2 day project that has yet to be completed 3 months later. Fly by night at best.

Three month wait for install after 6-8 week estimate in initial conversation. Once installation finally arrived, not all of the materials were sent so the project is not completed. The bathroom itself looks great with what has been installed, but we do not have an estimate for when the remainder of materials will arrive to complete the project. Also in the mean time we had an additional $2,500 charge appear, so now I have to take additional time to try and call customer service and figure out why.

Lack of follow up and communication. No urgency to complete job.

I was not fully satisfied with the service.

high quality of work and materials

Calls were not returned and expected better material since I paid over 20000.00

This was the ONLY! way I can take a shower in my house!!!!

The price was too high but I had to have it done.

The sales process was personable, the timing and duration of the installation was as planned and the entire experience was very professional and worry free.

Knocked pictures off my wall accidentally but was able to fix them. But he was by himself.

Some communication stuff

Liked the idea that I received a call back offering a rebate to make the project cheaper. That was the deciding factor to continue with the project.

This project was a nightmare from day one. We had been in touch with the production manager and he stopped responding

The finished product is gorgeous!

Not certain the shower panel walls I received were what was described and sold to me.

We are happy with the products and the installation was good, however from the salesman was in our house we felt pressured to make a decision immediately without having time to think about it.

I would recommend

Overall, I really like the product from the bath authority products. I did have problems that were resolved, but it was put upon me to keep making calls, which was not right.

The job was completed about two months ago; however, it was not completed to my satisfaction. I have had multiple conversations with them about the situation, but they do not seem to be in any kind of a hurry to rectify the situation. An inspector did come out to inspect the situation and agreed that the job was not completed correctly. The inspector called a manager on the phone to explain the situation, and they actually did a video call so the manager could see the concerns. The manager on the phone agreed that the service was not completed correctly. Since that day, another three weeks has gone by, and I can't get a hold of anyone. I call the customer service line, and no one answers. I leave a message, and no one calls me back. Very frustrating and very disappointing. This is not the way you treat a customer.

They offer a quality product - very pleased with the shower conversion.

Our “full bath remodel “ was just done today and we are frustrated, sad, and disappointed with the results. This company blatantly lies about what they offer and swindled us into agreeing to a bathroom that is less functional than it was before. Here are the lies:

1. We were told that they would be taking the walls”down to the studs” and replacing the drywall. We are responsible for finishing the drywall and painting, however they insisted that it was a simple DIY project that could be completed with a basic patch kit from the hardware store. All we need to do was tape over the tiny seams and finish them. What they actually did was cut the drywall half way up and leave a ragged gap that will require a professional to finish. This gap is so large in some places that I’m not sure it will look good after it’s fixed. Also, because we now have unfinished drywall, we can’t even use the shower until it’s finished. Some parts of the drywall have large pieces of metal sticking out, which will end up rusting as it did before, this is one of the reasons that we had the bathroom redone.
2. The salesperson said the remodel would be done in May, it was over 2 months behind schedule. This would not have been a big deal, however no one reached out to us to communicate anything. We actually thought at one point that this whole thing was a scam. They hung up on us multiple times when we called in. When we finally got someone on the phone they just said there is nothing that they can do and that we were unable to cancel (this is when we were pretty sure we had been scammed).
3. We were told by the salesperson that the financing did not begin until the remodel was completed. What he failed to mention was that the interest accrued the whole time that our order was back ordered, so $1000 down the drain because they are a failure of a company that can’t figure out the logistics of supplying their materials. They definitely have a sell first mentality, without prioritizing the customer.
4. Other than the drywall, several things were not completed or simply don’t work. The stopper for the sink is unusable, it doesn’t fit in the space and pulling it up is nearly impossible. There is no toe kick on the vanity, so that’s just left unfinished.

The crazy thing about this is, we lowered our expectations when it came to our materials because this place had such good reviews. There were only 3 choices for flooring (gray, darker gray, or a fake looking oak) and only one choice for a vanity. You would think that by limiting the choices as they do, that everything would work. Well, that’s not the case. This company is a joke. I can’t believe I fell for this 30k+ scam. How they can just lie and say that they offer full bath remodeling and deliver this should be criminal. I intend to tell anyone who will listen to avoid this company.

Couldn’t put a soap holder in very disappointed.