A one-two day job turned into a full week. There was a plumbing problem that occurred, so an additional day was required. But then the contractor needed 2 more additional days, one lasting until 8 pm in the evening. After completion, the shower water came out as a trickle. Therefore, he had to return another day!

The only thing that would keep me from recommending is that I do not like for peers to know my finances and expenditures and would not want them to know what I spent on my shower.

The bath authority made my bathroom renovation so easy. I contacted them online and someone reached out almost immediately. Our appointment with Matt was informative and easy to understand our options. They gave us a window of time when the work would be complete. They were prompt and efficient. Would highly recommend. We ised their 12 month intrest free financing. Easy peasey. Thank you!

Additional Comments

Additional Comments - Matt was great! Thank you for helping us make our bath for our little one super easy!

X

Sales rep did not relay to what I wanted done and what he said the could do for us. Still the project is not completed because of mix up on ordering the items. Still missing the the sliding shower door.

Price

The Bath Authority messed up my appointment. Stay home all day waiting and when I gpt an answer it was oh you weren't scheduled in the system. So sorry. If that was the other way they would have charged me. But for them so sorry.

The job is not finished a month after demo began.

This whole business is just a sham. They promise you a Picasso and give you a paint-by-numbers replica. I had to call the office center multiple times because we were told it would only be about 8-10 weeks until installation. 5 months later and we're still trying to get this thing finished. The installation crew had to come back multiple times to finish different parts of the project, then forgot to install the toe kick on our vanity and never returned to install it as promised. They also didn't properly seal the tub, tub faucet, and the sink is installed in a way that you can't use the pull rod to engage the drain stop. I'd recommend going with a trusted, local contractor so you at know who you're working with and get better quality work.

The work and the quality of the materials are excellent, but the price is quite high.

We are satisfied with them

The two gentlemen were true professional s. Did fantastic job

Our installer, Tyler, has been great!!

You were not a good fit for me

Everything was as expected.

Sales Team needs to be honest in regard to the process of the job. For example, time table for completion of job and who are the subcontractors involved.

The bathroom installers, Dave & Kenny, were very prompt and timely with the start and completion of the bathroom remodel.

The installers were great. The quality and appearance of the new shower are great. However our shower doors are still missing. The day of the install, the installers informed us that they did not have them. They called and were told that the doors were in the warehouse and they would make arrangements with us to have them installed. It has been almost two weeks and we still do not have the shower doors and no one has called to set up the installation. I have made several phone calls and texts to the salesperson and the warehouse. I have only received one response back from the salesman who told me they definitely have the doors and they would be in touch to schedule the install. That was a week ago tomorrow. I have heard nothing from them since.

Well, I never got my vanity because it was something was wrong with it during the shipping so when they came, they just in my bathroom on my floor and I left a few messages about my vanity because it’s been a couple of weeks now and no one calls me back and I still don’t got my god**** vanity

Extremely expensive. Very pushy to decide that very day instead of getting additional bids. Job is still not finished, and some areas mildly damaged that we had to fix ourself. No return phone call yet from salesperson about these complaints.

The workman promised 8am arrival on thurs 9/18 & 8:18-8:45 fri 9/19. Arrived at 11 on thurs and 10-10:15 on fri. I was told eight away that the faucet did not match the bathroom color scheme but matched the signed contract. I WAS TOLD THERE WAS A BLACK FAUCET AVAILABLE AT FACTORY BUT SINCE IT DIDN'T MARCH CONTRACT, THEY WERE UNABLE TO BRING IT TO SHOW ME.
l emailed Richard Paterson asking why a brushed nickel faucet was sent with a bathroom that had a white ,beigeblack and gray color scheme....he told me he "I" picked it. I told him at first meeting I am color blind...unusual for a female, but I would rely on his help and black scheme would make this easier. When the workman showed me the faucet I could tell it was not a match for the gray/black sink. The workman stated it's in the contract I could request a color change but they could not guarantee if/when that would happen or when/ if I would have a functional bathroom, since it was in the contract. It is an eye sore and for $18,000, a disappointment. I feel like I overpaid for this because I have a handicapp the salesman was aware of. Also the basin I chose was black,beige,grey,white, I have a pic and Pat told me I could not have it because of the mirror. I told him I would remove the mirror so it would fit. Not happy with whit,gray,black basin...I'm glad I didn't paint the wall beige....

James was so friendly.He explained everything he was doing.And both men we're very efficient. They were neat . I would definitely use them again.

Skilled employees, polite

Promised things that were not delivered. Overall half-assed work that required constant follow up to get right (if they were ever made right).

Great knowledge and customer service