They didn't keep in touch with me like they promised.

While our salesman was very kind, the sales meeting felt very high pressure. We really just wanted a quote like we had received from another local bath company, but ended up just agreeing to the project as I was eager to just have it done. The biggest headaches have been with the installation crew that had several mishaps and very sloppy work. The sloppiness has not been resolved.

Quality of materials and installation The aesthetics. The functionality of the shower head, The water flow and pressure. The quality crystal clear glass.

Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.

They were in time, installed everything nicely, cleaned up afterwards. Nick and Hector were very friendly. Shower looks and functions great.

Lower price

Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!

I've had such a positive experience with all I have been in contact with.

Love it Kenny and Romeo are the bes

Bath and shower company which Tom works for who was my installer did a spectacular job and I would highly recommend him for service. I would not recommend bath authority because on several occasions there were details left out of the contract that will agreed to during my consultation with my sales rep daniel.

I really like the shower seat and the large shower head it is just as relaxing as soaking in a tub. I was having trouble getting out of my tub after a long soak.

I love my new bath and shower surround! George was a very knowledgeable and considerate salesman. Justin did a good job with the install.

I picked a design I like & works for me. The work looks exactly like the design and is flawless. When Nick & Hector were finished, they picked up & cleaned up leaving me with a beautiful new shower.

The overall experience was good

Installer was awesome. Knew his business well. He kept me in the loop thru the whole process. He worked very hard and did an excellent job!. I am very happy with the outcome. From what I had to what I have now is amazing. Just Love it!!!

Great service very thorough and reliable service

Found out that the company profiles so different prices are given depending upon neighborhood and appearance. The job took longer than promised, was underwhelming when compared to price and I am left feeling as though I could have done as good or better and just paid someone to the plumbing which is the only thing I don't know how to do. Hopefully, the lifetime warranty makes it worth it.

I would like to recommend The Bath Authority to a family member, however when I download the app on my iPhone I only have a Sign In option. There's no option to Create An Account. Can you assist with this so I can do a referral?

I like the sales person and the sample selection. The installation crew were respectful and efficient.

Our experience was wonderful. Tyler was awesome and easy to talk too.

Beautiful work and experience. This is how things should be done. 10/10

At this time I am not able to recommend

This was definitely much more expensive that we expected. I prefer a more transparent pricing model where everything is broken down into cost of each material, labor expense, etc. because I feel like we probably overpaid this service. They did a beautiful job and I have absolutely no complaints about the people we worked with or the job they did. I only wish we could've seen a more detailed pricing breakdown.

The team was very knowledgeable, kind and helpful on both sides!

DJ and his crew were great! I would highly recommend them!