The flooring is not the color originally shown and is extremely dark and does not match the cabinets. The toilet is ridiculously small but we were told that it was to be at least the same size as the older one. It is not. The vanity’s not the color we ordered. We waited 4 months for this mess.

Didn’t measure sinks and did not include electrical work. Communication is horrible, just email and text without human communication

Calls were not returned and expected better material since I paid over 20000.00

The quality

I would recommend Bath Authority because I am satisfied with the quality of work that was done on my bathroom project,

From the minute the work crew, Nick and Rick, arrived they worked hard and were efficient and friendly. Their workmanship was excellent. The materials used were high quality. Outstanding

They were in time, installed everything nicely, cleaned up afterwards. Nick and Hector were very friendly. Shower looks and functions great.

I really like the shower seat and the large shower head it is just as relaxing as soaking in a tub. I was having trouble getting out of my tub after a long soak.

I picked a design I like & works for me. The work looks exactly like the design and is flawless. When Nick & Hector were finished, they picked up & cleaned up leaving me with a beautiful new shower.

Our experience was wonderful. Tyler was awesome and easy to talk too.

I am very pleased with the whole process and the final result of my shower conversion.

This was by far the best tub/shower upgrade I have done.

Professional, detailed and easy to work with

I left a review on Google.

Nick and Maddoux were very conscientious and efficient.

My house is very old and floors and walls are no longer straight, however my installers really did an excellent job at making my walk in shower level. I love it!!

Shower was installed 8 days ago they sent the wrong door and still no door. For the kind of money we paid this is unacceptable

I do not feel the quality of services or products matches the advertised products that were presented. I think that the Bath Authority uses deceitful marketing and sales tactics to pressure individuals into to agreeing to purchase from them. There is no clear pricing for anything. The pricing is not broken down or explained. Promotions were not honored. Quality of installation and quality of products are poor.

We werevery pleased with the shower and with the workers, Nick and Hector.

Incorrect product delayed installation, floor not as slip proof as expected

Don't even know where to begin. Waste of my time and money. Was lied to about time frame of completion. Was gonna go with another company that was half the price but went with bath authority because they promised a rush order and that it would be done in 4 weeks which did not happen. Could have went with the other company would have been done faster, cheaper and not been swindled. Constantly lied to about dates. Never given updates. Apparently no rush was put on our product. Calls were never answered or returned from customer service and management had to consistently follow up myself. Mind you we did not have a shower/bath from may 23 to July 8 with 2 kids under 3. Worst decision to gob with company. Felt like they took your money and left you in the dark.

Excellent work by Nick and Hector.

Nick and Hector were great installersAnd did a fantastic job Nick sat us down before they started the insulation and asked if we had any questions and explained exactly what he was going to do they finish the job in a day and a half and our new tab looks beautifulNick also called the day before they were to show up and told us exactly what we needed to do to be prepared for when they came and they were on time and we couldn’t be happier

Very outstanding work! Love my new bathtub and shower

They were on job site in a very reasonable amount of time.

Service was excellent Nick and crew did a great job

We were pleased with our overall experience using Bath Authority. The leadtime was reasonable and it was easy to get on their schedule for installation. We were happy that it was only a one day install! The install crew went right to work, were very professional and respectful. The only downside was that they left a gap between our tub and floor that we had to fill on our own.

The product and installation are top quality. The only negative is that the Sales Rep projected that the work would be completed in one day; once the work was started, it was obvious that a one-day completion was impossible. This is no way was the fault of the installation team, who were excellent. The amount of inconvenience experienced to plan for and accommodate the necessary 2nd day would have been avoided if it was simply stated up-front that two full days by the 2-person team would be needed.

Nick and Hector were excellent, very nice people and kept everything clean and the job they did with the structure being out of wack was impressive!

The guys that came out to do the work were polite, they cleaned up, and did a great job.

I was very satisfied with my experience, and they were very professional.

The price is ridiculous… but the work was great

Our shower looks decent overall! I’m happy from what it once was to what it is now! Only complaint is our drain was a brassy color and we ordered black finish for all the hardware. Also, our surround got a pretty deep cut that’s noticeable. Otherwise our crew was professional, courteous and cleaned up their mess! I wish it could have been done in 1 day like we were told, but I understand there was more work than the crew was made aware of. It seemed like communication fell short from the bath authority to the contractors. Hopefully this can be improved in the future and hopefully are few minor complaints are addressed, however the job overall met our expectations!

Overall Experience

Overall Experience - Everything was done very well.

Best installers..all went very smooth from start to finish...will recommend to anyone looking for a new bath remodel. Thanx Bath Authority

Professionalism

Professionalism - They were very professional throughout the whole job

Additional Comments

Additional Comments - I'm happy knowing my family is safe now in the shower...

Nick and Hector did a great job on installing my shower.

Quality of Workmanship

Quality of Workmanship - The installers did a great job and everything was cleaned when they left

I am satisfied with their work.

I am very satisfied with the project I had done by The Bath Authority.

Very good and very helpful

I would recommend, however I will also add that it is very expensive for just a shower/tub unit!

I really enjoy my new shower from Bath Authority

The two guys that came to our house were very professional.

The Bath Authority of Pittsburgh was terrible. The installation was perfect but dealing with the company was awful. They take your money and don't do what they promise.

the guy's did a great i'm very happy with the job they did for me

The Bath Authority provided excellent, fast and friendly service.

The Bath Authority did a good job, and they were neat and clean.

They did fine work and yes I would recommend them.

The installers were very professional, clean, and did an awesome job. I would recommend them to anybody.

Good product. Excellent service install.