Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.

Lower price

Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!

I've had such a positive experience with all I have been in contact with.

Love it Kenny and Romeo are the bes

I have already shown my two neighbors our shower and they loved and passed on your contact information, one I actually referred on your app.

Old to new!! I couldn't be more happier about my new shower!!!

Cleanliness

Cleanliness - Never saw a dust!! Great group!!

Additional Comments

Additional Comments - Thank you again!!!

Additional Comments

Additional Comments - The materials were received and the work was completed as promised. The install was great and looks fab! It's hard to find this kind of service these days.

Additional Comments

Additional Comments - Alexander Naida was awesome. He knew what he was doing and was very knowledgeable. He cleaned up after himself. He was nice and really good.

Scheduling Accommodations

Scheduling Accommodations - it was very easy to schedule an apointment.

They did a very good job.

Additional Comments

Additional Comments - I would recommend them. They were very nice and did a wonderful job.

Additional Comments

Additional Comments - We highly recommend Bath Authorities. Very professional and knowledgeable staff from Start to finish. Love our New walk in shower. Absolutely beautiful.

Scheduling Accommodations

Scheduling Accommodations - I was aware of the schedule and they kept me informed

Everything went smooth from start to finish!

Scheduling Accommodations

Scheduling Accommodations - The job was scheduled within the week and finished the same week.

Professionalism

Professionalism - Everyone I dealt with throughout the ordeal was very courteous.

Excellent job.

Cleanliness

Cleanliness - It was very cleaned

Additional Comments

Additional Comments - I will recommend to anyone.

I would recommend them.

Our installers, Pete and Brian, were very professional and the inflation was done in a very timely manner. Their work was very meticulous,

There are a few issues that Bath Authority is working on,but I could change my mind if they get those things taken care of. In all so far yes I would recommend them.

I was pleased with the service. DJ Carver did an excellent job. He came in the morning when he said he would and finished in one day.

They did a great job, got there on time and job was finished in a very timely manner. Very professional job and great to work with. They did great on clean up after the job was finished. Highly recommend !

The Bath Authority was exceptional and flawless. I am more than overwhelmingly pleased with the work that was done.

Yes I would recommend! The service was very professional and I am very pleased with my new shower!

From the beginning process with Patrick, scheduling with Andre and construction by Kenny, it was a terrific experience I would highly recommend. My new shower is absolutely beautiful. I love it!

I have already recommended The Bath Authority of Cleveland to a friend who is working with them to get two bathrooms done.

John made the process of choosing Color, Design, Fixtures effortless. Dave, Kenny completed the install in 1 day. Their workmanship, attention to detail and housekeeping was exceptional. Customer Service was courteous, helpful and a pleasure to deal with. I Highly Recommend "The Bath Authority".

The installers were knowledgeable, neat, clean and very polite.

The whole process from the beginning with the ease of scheduling a consultation, to the fun part of ordering the new shower with Jenny, the excellent communication afterwards about when the new install would happen (earlier than expected) & finally the fast beautiful installation was amazing! Dave & his assistant did an excellent job with the install, and cleaned up afterwards so I didn't even know a big project had even taken place. I'm so happy with my new shower! Thank you!!

Everything went as promised. No surprises.

The company provided good customer service. The technicians were on time. The crew cleaned up their own mess. They were courteous and professional.

They brought the incorrect doors and there are delays in getting it corrected. My installation was on December 13th and they didn't order the doors until 5 days later. They said they would order them that day. I am not too happy.

Very satisfied and thankful for everything.

Outstanding. Great job

They did an outstanding job and well within tyke price range of other quotes.

kenny the installer was an artist carpenter/plumber! can not find a flaw in this glorious and beatiful 2 day installation. a great experience! thank you bath authority for a great product and being on time and true to your promises.

They were clean in the bathroom,piece is now missing in my floor,i know because I cleaned the floor the day before they came,very cheap shower head,liked my old one better,no adjustments on it,salesman told me you don't need a mat in tub,well yes you do.if it weren't for the grab bar i probably would have fallen,

The Bath Authority of Cleveland was amazing! They were kind, courteous, thorough, quick, and respectful of my home. They arrived at the time they said they would and cleaned up well after they completed the project.

Great experience

This was an awful experience. The company knows we are unhappy and hasn't even reached out. We have sent emails. We have called. Nothing.

Well done.

From start to finish everthing took place as agreed. There were no surprises. Install team was well prepared. Thanks Zan & Eric. John in the sales dept. answered all our questions. The samples were spot on!

Both Patrick Bauer, the Design Consultant, and Daniel "Ziggy" the installer, were professional and knowledgeable, answered all are concerns and we are happy with the finale results, Bravo !!

I love the company, and they did a fantastic job.

Pete was very professional and hard working. Our former "cavelike" shower was 65 years old. It was hard to demo. But now the bright new shower just gleams.

I already have recommended The Bath Authority to a relative.

They did a great job! They were always very professional, and very respectful of the property and of myself. They worked hard and finished it all in one day. Everything was done to my complete satisfaction, and I would recommend them to anyone! They even got the job done a week or two before I was expecting it to be done.

On time, very professional and answered all my questions. Cleaned up great after job was done and the shower looks amazing.

I think having to wait 2 weeks to get the glass installed and no temporary plan is poor planning.

The Bath Authority met, and the installers, Zach and Sheldon, exceeded our expectations in having an old shower removed and a new one installed off a second floor bedroom. The whole process, which took about five hours (!), went smoothly. Most importantly, our new shower, that replaced a 40+ year old grungy one, is wonderful, bright and spacious with convenient amenities, shelves and a seat.

The installer was 100% professional, and the salesman was up forth and very honest.

Jenny was absolutely amazing and the Installers Brodie and Eric were very professional and did an amazing job. This company exceeded my expectations