high quality of work and materials

This was the ONLY! way I can take a shower in my house!!!!

The sales process was personable, the timing and duration of the installation was as planned and the entire experience was very professional and worry free.

This project was a nightmare from day one. We had been in touch with the production manager and he stopped responding

I would recommend

Overall, I really like the product from the bath authority products. I did have problems that were resolved, but it was put upon me to keep making calls, which was not right.

The job was completed about two months ago; however, it was not completed to my satisfaction. I have had multiple conversations with them about the situation, but they do not seem to be in any kind of a hurry to rectify the situation. An inspector did come out to inspect the situation and agreed that the job was not completed correctly. The inspector called a manager on the phone to explain the situation, and they actually did a video call so the manager could see the concerns. The manager on the phone agreed that the service was not completed correctly. Since that day, another three weeks has gone by, and I can't get a hold of anyone. I call the customer service line, and no one answers. I leave a message, and no one calls me back. Very frustrating and very disappointing. This is not the way you treat a customer.

They offer a quality product - very pleased with the shower conversion.

Our “full bath remodel “ was just done today and we are frustrated, sad, and disappointed with the results. This company blatantly lies about what they offer and swindled us into agreeing to a bathroom that is less functional than it was before. Here are the lies:

1. We were told that they would be taking the walls”down to the studs” and replacing the drywall. We are responsible for finishing the drywall and painting, however they insisted that it was a simple DIY project that could be completed with a basic patch kit from the hardware store. All we need to do was tape over the tiny seams and finish them. What they actually did was cut the drywall half way up and leave a ragged gap that will require a professional to finish. This gap is so large in some places that I’m not sure it will look good after it’s fixed. Also, because we now have unfinished drywall, we can’t even use the shower until it’s finished. Some parts of the drywall have large pieces of metal sticking out, which will end up rusting as it did before, this is one of the reasons that we had the bathroom redone.
2. The salesperson said the remodel would be done in May, it was over 2 months behind schedule. This would not have been a big deal, however no one reached out to us to communicate anything. We actually thought at one point that this whole thing was a scam. They hung up on us multiple times when we called in. When we finally got someone on the phone they just said there is nothing that they can do and that we were unable to cancel (this is when we were pretty sure we had been scammed).
3. We were told by the salesperson that the financing did not begin until the remodel was completed. What he failed to mention was that the interest accrued the whole time that our order was back ordered, so $1000 down the drain because they are a failure of a company that can’t figure out the logistics of supplying their materials. They definitely have a sell first mentality, without prioritizing the customer.
4. Other than the drywall, several things were not completed or simply don’t work. The stopper for the sink is unusable, it doesn’t fit in the space and pulling it up is nearly impossible. There is no toe kick on the vanity, so that’s just left unfinished.

The crazy thing about this is, we lowered our expectations when it came to our materials because this place had such good reviews. There were only 3 choices for flooring (gray, darker gray, or a fake looking oak) and only one choice for a vanity. You would think that by limiting the choices as they do, that everything would work. Well, that’s not the case. This company is a joke. I can’t believe I fell for this 30k+ scam. How they can just lie and say that they offer full bath remodeling and deliver this should be criminal. I intend to tell anyone who will listen to avoid this company.

No I wouldn't recommend. Unfortunately I initialed and signed for what I truly believed was the style of the items I wanted installed.

Waited approximately 3 months for job to be started. Then they ordered wrong door causing more delay for both bathrooms. Installers were very nice and easy to work with but, they did mess up my walls in both bathrooms

work crew,very professional.

Professional, efficient, quick

It's been 2 1/2 weeks since our shower has been installed without doors. No one has contacted us on the status of the doors, or what they plan on a reimbursement for the inconvenience.

Our salesman told us things that were not true. He told us 5-6 weeks before the job was scheduled, it was almost 12. He told us that whatever was broke or damaged when they removed the old bath would be replaced and they expected that, that wasn't true. We still can't use the sink! They didn't send the right color shower curtain rod, so it's different than everything else! They didn't send the right piece for the flooring by the door. The installer was great and is trying to make it right but not much he can do.

The time between meeting with the salesman and installation could have had more updates. It was often hard to get a hold of the office because no one answered the phone.

Should any neighbors or friends ask about what company we used, I would certainly give them information about The Bath Authority.

The installation was not completed. The installers were late both first two days. The last day,the installer left a project for my husband to do that he should have done on both sides of the tub.

The work they did turned out great, they did clean up after the job was done.

If we had someone to recommend you to, we certainly would.

Although we agreed with the price up front, a new shower, toilet, sink, and floor at 20k is quite a bit more than originally anticipated. Going forward, we will always receive multiple quotes.

They didn't keep in touch with me like they promised.

Missing hardware for vanity and medicine cabinets. Missing trim to complete shower. Both medicine cabinets came in damaged. One of faucets was not what I ordered.Installers were very unprofessional. Flooded basement twice. Damaged bathroom ceiling. Was here 3 full days and nothing is complete. 2nd bathroom not even started. Noticed on Sunday my hot water line is leaking.

Lower price

Was told it would be a 1 day install. Still wasn’t finished the second day and was told that someone would be back the next day to finish. No one called or showed up or called on the third day so I called and complained. Said that they would call back but never did. It’s been 5 days since this was started. Don’t know what will happen tomorrow. Have to wait and see. Very unhappy costumer!!!!!!!!!!!

I've had such a positive experience with all I have been in contact with.

Love it Kenny and Romeo are the bes

I have already shown my two neighbors our shower and they loved and passed on your contact information, one I actually referred on your app.

Old to new!! I couldn't be more happier about my new shower!!!

Cleanliness

Cleanliness - Never saw a dust!! Great group!!

Additional Comments

Additional Comments - Thank you again!!!

Additional Comments

Additional Comments - The materials were received and the work was completed as promised. The install was great and looks fab! It's hard to find this kind of service these days.

Additional Comments

Additional Comments - Alexander Naida was awesome. He knew what he was doing and was very knowledgeable. He cleaned up after himself. He was nice and really good.

Scheduling Accommodations

Scheduling Accommodations - it was very easy to schedule an apointment.

They did a very good job.

Additional Comments

Additional Comments - I would recommend them. They were very nice and did a wonderful job.

Additional Comments

Additional Comments - We highly recommend Bath Authorities. Very professional and knowledgeable staff from Start to finish. Love our New walk in shower. Absolutely beautiful.

Scheduling Accommodations

Scheduling Accommodations - I was aware of the schedule and they kept me informed

Everything went smooth from start to finish!

Scheduling Accommodations

Scheduling Accommodations - The job was scheduled within the week and finished the same week.

Professionalism

Professionalism - Everyone I dealt with throughout the ordeal was very courteous.

Excellent job.

Cleanliness

Cleanliness - It was very cleaned

Additional Comments

Additional Comments - I will recommend to anyone.

I would recommend them.

Our installers, Pete and Brian, were very professional and the inflation was done in a very timely manner. Their work was very meticulous,

There are a few issues that Bath Authority is working on,but I could change my mind if they get those things taken care of. In all so far yes I would recommend them.

I was pleased with the service. DJ Carver did an excellent job. He came in the morning when he said he would and finished in one day.

They did a great job, got there on time and job was finished in a very timely manner. Very professional job and great to work with. They did great on clean up after the job was finished. Highly recommend !

The Bath Authority was exceptional and flawless. I am more than overwhelmingly pleased with the work that was done.

Yes I would recommend! The service was very professional and I am very pleased with my new shower!

From the beginning process with Patrick, scheduling with Andre and construction by Kenny, it was a terrific experience I would highly recommend. My new shower is absolutely beautiful. I love it!

I have already recommended The Bath Authority of Cleveland to a friend who is working with them to get two bathrooms done.

John made the process of choosing Color, Design, Fixtures effortless. Dave, Kenny completed the install in 1 day. Their workmanship, attention to detail and housekeeping was exceptional. Customer Service was courteous, helpful and a pleasure to deal with. I Highly Recommend "The Bath Authority".

The installers were knowledgeable, neat, clean and very polite.

The whole process from the beginning with the ease of scheduling a consultation, to the fun part of ordering the new shower with Jenny, the excellent communication afterwards about when the new install would happen (earlier than expected) & finally the fast beautiful installation was amazing! Dave & his assistant did an excellent job with the install, and cleaned up afterwards so I didn't even know a big project had even taken place. I'm so happy with my new shower! Thank you!!

Everything went as promised. No surprises.