Don't even know where to begin. Waste of my time and money. Was lied to about time frame of completion. Was gonna go with another company that was half the price but went with bath authority because they promised a rush order and that it would be done in 4 weeks which did not happen. Could have went with the other company would have been done faster, cheaper and not been swindled. Constantly lied to about dates. Never given updates. Apparently no rush was put on our product. Calls were never answered or returned from customer service and management had to consistently follow up myself. Mind you we did not have a shower/bath from may 23 to July 8 with 2 kids under 3. Worst decision to gob with company. Felt like they took your money and left you in the dark.

Excellent installation and Tyler cleaned up everything before he left.

Communication

Communication - Everyone kept me informed along the way

Overall Experience

Overall Experience - Shayne and Tyler explained everything very well and were very professional. Shayne promised to be available if I had any questions or concerns while I was waiting on my shower to arrive. Tyler was amazing and very professional. His handiwork during the installation was outstanding.

The installers were courteous, efficient, cleaned up after themselves, and they even laid tarps down to walk on. They were very polite coming and going in and out of the house and were attuned to my needs since I am blind. They sat me in the shower chair, and we worked on getting the right height for the grab bars, and everything was done in a very efficient manner. They finished the project in 1 day instead of 2, and we are very satisfied with everything. We have had several guests over that have said the shower is lovely and the open glass makes the room look larger.

Additional Comments

Additional Comments - The couple that installed my project were very friendly and even played with our dog. They were lovely people.

Additional Comments

Additional Comments - The schedule was modified to fit my needs. The installation process went smoothly and professionally. We are all enjoying our new shower.

I think they do good, quality work, but they could be more precise. They rushed to get the job done.

Additional Comments

Additional Comments - Kenny was the best ever! So professional and so nice. Give him a Big Raise

Scheduling Accommodations

Scheduling Accommodations - It was easy.

Additional Comments

Additional Comments - They did a good job!

My installer was awesome Dh and his son in law

Our installers were the cleanest, most professional workers we’ve had in our house. The shower is gorgeous.

Additional Comments

Additional Comments - We chose your company over a lower bid because your sales guy provided materials to look at and a thorough explanation of your process. It seemed like a superior product and, now that I have it installed, I know it is a superior product.

It was supposed to be a one-day build, and I had to take two full days off work for them to work. The installation wasn't done properly, and I have to contact them. I never got the right shower head and the door is not closing properly.

They did an excellent job, I am impressed with what they did.

Cleanliness

Cleanliness - They cleaned up and did not leave a mess.

Overall Experience

Overall Experience - They were friendly, talked to me when I asked questions, communicated with me very well.

Additional Comments

Additional Comments - Everything went great, they did an excellent job on the shower they put in, I can't believe how well they did and in one day too.

Tom DILL was great. Very friendly and efficient. He did excellent work. The finished job looks wonderful

Excellent work by Nick and Hector.

Nick and Hector were great installersAnd did a fantastic job Nick sat us down before they started the insulation and asked if we had any questions and explained exactly what he was going to do they finish the job in a day and a half and our new tab looks beautifulNick also called the day before they were to show up and told us exactly what we needed to do to be prepared for when they came and they were on time and we couldn’t be happier

They did an excellent job! Great team

It took a little longer than we thought it would to get on the schedule but once the parts came in it was quick and our install team, DJ & Alex were great

They did a great job. I would recommend them to anyone.

I am likely to recommend The Bath Authority of Louisville to a friend because they're very informative.

Beautiful work professional and thorough

I highly recommend this company. Everyone was very knowledgeable and eager to do a great job. I could not be more pleased.

Excellent craftsmanship. On time. Done in 4 hours. Before they left. Picked everything up and vacuumed. One would not know they had been there. We have one more restroom to do. It will them then too.
dennismyers296@gmail.com

Very outstanding work! Love my new bathtub and shower

How can I give you a review when the job is not finished. Please stop asking me for a review Until the job is finished.

Have already recommended to several people so they’re thinking about it

The work was done quickly and with high quality.