Everything was handled very professionally.

This was, unfortunately, a very disappointing and difficult experience from start to finish. I’m not trying to be harsh, but since you asked for feedback, I think it’s important to be honest in a way that helps.

The process ended up taking nearly a year. When it began, I was about five months pregnant. By the time it wrapped up, I had delivered my baby and she was almost six months old. That wouldn’t have been such an issue if there had been consistent communication along the way, but that simply wasn’t the case. Communication was very poor throughout the majority of the experience, and at one point, even months(!) went by without hearing anything.

For example, here are just a few messages I sent to various team members:

Jul 18: “Curious next steps! Thanks!”

Jul 22: “Hi [NAME] – just following up”

Jul 24: “I’m just looking for next steps and an update please. I sent an email as well. Thank you!”

Jul 24 email: “Insurance claim update + next steps? I’m just looking for an update on my claim as insurance came out to look last week. I’m curious about the next steps and if anything is needed from me?”

Aug 14: “Just looking for a status update and if anything has been scheduled with insurance? Thank you!”

Oct 22: “I am due November 4th (first baby!) and just trying to wrap up as many loose ends as possible before that. Any update or anything else needed from me at this time?”

Oct 31: “Hello – just looking for an update please!”

Nov 18: “Hi Is there any update? Just curious if this is actually moving forward it’s been quite a while – thank you”

As you can see, I’m not exaggerating. Each time a rep changed, I had to essentially start over—new meetings, phone calls, paperwork. (By the way, I filled out that work authorization paperwork in-person at least four times due to your company not having it on file and errors on your end, and at one point I was told I wasn’t even in the system.) Having people at my door repeatedly while juggling a newborn was very difficult, especially during the early postpartum months. That’s why I had tried to wrap this up prior.

The positive side is that when I finally worked with Scott, things improved. He communicated, followed up, and helped move the project forward. The roof itself was completed, which we were very happy about. But then Scott was suddenly gone, with no explanation, and I was left getting immediate repeated texts and calls about paying the invoice—even mentions of "taking it to the next level"—before the final walkthrough with your team had even been completed. That was frustrating and disappointing, especially after a year of struggling to get any communication at all. And now everyone wants to get back to me and talk to me?

We did pay the invoice, and the work is done. The roof itself looks great—we are very happy with the finished product. I also shared our experience with someone on your team, and they kindly provided us with the next level of warranty on our roof for our troubles. That gesture is truly appreciated—thank you.

That said, based on the overall experience, we would not feel comfortable recommending your company. I say that regretfully, because I do wish you the best and I understand there may have been turnover or internal challenges. From a customer standpoint, though, the lack of communication, repeated mistakes, and the sudden focus on payment collection created a very negative impression.

Everything from start to finish was was communicated well and up front. There were no surprises. I would highly recommend this company to anyone.

The contract was not followed originally, the foreman did not show for the final inspection, and I had to have part of my house redone to address how much water and ice should have been installed.

NOT PLEASED WITH SOME OF THE PICTURES IT SHOWS A VERY POOR QUALITY OF WORKMANSHIP.

I had a great experience from the first estimate from the final nail being picked up. The contractors alone were enough to recommend because of how kind they were and willing to accomodate us with any questions or concerns we had.

They were extremely efficient and got the job done quickly.

They did not do what was in the contract and the gutter guys were absolutely terrible.

The job went very quickly, and they did an excellent job cleaning up after the job was done, and that was just very welcoming to see.

Quote stated one thing but what was delivered and installed was something else. Damage to siding. Multiple calls required to complete job correctly.

My roof, siding and gutters are beautiful. Extremely pleased with the end results!!!

Communication needs to be improved across the board. I didn't appreciate having a dumpster in my driveway from Friday afternoon until Tuesday afternoon. The crew arrived after noon on the day of the job, even after multiple associates told me they would be there between 7:30 and 8am. Then, I was never informed of when the dumpster would be picked up. I called and was told it was originally scheduled for the day after the job, but the one truck they had for towing the dumpster had a break down so they were going to do it Wednesday. After having to get angry, they finally sent out someone on Tuesday. They were lucky I had a air compressor because one of the tires on dumpster was flat and there were no road in the truck! I had to let him use my compressor before he could haul away the dumpster. None one ever did a walk though to see if the end results are ok. I can only hope.

They did an excellent job. The employees were excellent and cleaned up after themselves, and the roof looks good. I also enjoyed Owens Corning part of it.

It only took about 4 times to come out and complete the job. It was 2 almost a 3 month job. I was totally dissatisfied with the service.

I saw them on Instagram, and I was nervous at first, but they were very responsive, fast to install, very easy to work with, and easy to do financing through.

Very clear and well thought out process. No hard sell. Very personal approach.

I purchased the platinum package. Was to include all materials. Received a call i needed 300.00 additional for wood.

It took 6 months just to get new siding and roof. with terrible communication throughout. Everything was going fine with the job until I put the deposit down. I was told 3-5 weeks once we gave the money, after 7 weeks of hearing nothing I finally called to see what was going on. I left a message with a project manager, no call back. Called again and left another message, no call back. Called back to ask if anyone could help, turns out nothing was ordered for our job until I called to see if anyone was going to do any work. After waiting for everything to show up I still was not getting calls back and the install date was pushed back multiple times. Honestly the end result is nice, but everything before that was terrible.

We started our roofing project on February 27th when we signed papers to secure Third Estimate as our contractor and to file a claim with insurance. Initially things were proceeding smoothly. Our salesman, Mike, filed the claim, set up our inspection, and we already had an insurance pay out by March 14th. Unfortunately, our insurance only paid us for the front slope of our house, but they said if our contractor found further damage we could submit pictures and evidence for a supplement. Mike seemed committed to helping us get more money, but things stalled after that. Communication became subpar. Weeks would go by without any communication and when we did hear from him, he claimed weather was setting things back, which we understood. When the weather started clearing up in April, we still hadn't heard anything. We continued to reach out. Things he said would happen, didn't happen. For an example, at one point, we were waiting because he said we needed to pull a shingle for an "Intel report" but he said you lost your main contractor so that was delaying things. When we didn't hear anything further, I finally called on Friday April 25th for an update. He said him and his guy would be out on Monday (the 28th) at 2:30 to do the shingle pull. I got off of work early to be home, and he didn't come until after 4:00 and he came alone. So if he could just do it himself, I am really not sure what we were waiting for. Then he claimed he submitted more pictures to insurance, but as of May 21st, our insurance said they had not received any extra information. When I finally got frustrated and said that I just wanted to know what was going on, he told me Catrina would call me with an update on the insurance stuff. She never did. At that time, I just got tired of waiting and nothing happening and we just wanted a new roof! So, I told Mike that we were replacing the roof and to just get us scheduled. We financed our remaining balance, but Mike reassured us he could still likely get us more money with insurance. He said if during the takeoff of the front slope it damages the back slope, we could possibly get money for that. He said he would have his installers take lots of pictures. We had our new roof installed finally on June 12th (3.5 months later). We did not hear back from Mike until June 19th when he sent a picture and stated that he spoke to the head of install and the large ridge gap shingle was not affected by the tear off. The picture he sent, however, was of the roof, after the old roof was torn off and new stuff was already starting to be put down, so of course it didn't show damage. When we questioned this, Mike stopped responding and we have not heard from him since.

Overall, from what we can tell, we like our new roof and are happy with the outcome of the roof itself. We haven't noticed any major issues with the installation, other than poor clean-up after which has already been addressed. However, we did not appreciate the run around. Mike seemed motivated to get us the initial money from insurance and then there was little to no follow through after that. But I guess why would you care where the money is coming from as long as you get paid? We just didn't feel like due diligence was done.

The process to get to where we are was much longer and more drawn out than it needed to be. We shouldn't have to beg for communication and answers like we did, just for those answers to be untrue in most cases.

Great service, follow through and wonderful finished roof. Very happy with 3rd Estimate!

Their workers were very skilled and respectful and it impressed me. They were hard workers as well.

Very helpful and friendly

a two day job turned into a 5 week saga. It was the worst experience I have had with a contractor. They damaged my property and when what was damaged was replaced they caused more damage and the quality of the work was lower than what was replaced. This experience was an utter disappointment. I still have siding I have to repair on my house and a pissed neighbor because his house was damaged too. I would give a no star rating if I could.

Never applied for building permit til the job was done and only because it was holding payment til I got the permit

good communication, fair price, work done quickly and professionally.