Once started, our project was completed faster than we expected. The work was performed with integrity and inspected by the supervisor of the project. Very happy with the outcome.
We had a great team. They were wonderful.
The experience was good, accommodating. The salesperson made his promises. A package that the company does not comply with. The production manager was awesome. He was a great intermediary.
I would give System Pavers a 10-star rating if I could.
Project began late November, est completion was 2 weeks. The actual completion date was end of Feb. Weather did play a factor, however not 8 weeks worth of delay. There were drainage issues along with damage to my driveway/sidewalk, after talking with the project manager, I was told that’s just the way the drainage works, which is not acceptable. The construction manager came out and offered a solution, which is great, but shouldn’t take that much effort on the customer side to remedy an issue. Overall pavers look great. However for a project that has a price tag of nearly 6 figures, I cannot recommend System Pavers - follow up (customer service) and quality control practices need to be looked at
We had work done to your front and backyard 3 years ago. There were many issues with the project, and we didn't trust the previous company to fix it. We contacted System Pavers to fix the current issues and to do addition work. They literally lifted and reset all the previous pavers in the entire yard. They took out a wooden deck and put in a patio. They installed pavers around our shed. They replaced a walkway in the front yard that was falling apart (we said something to the previous company that installed it, they wouldn't fix it). It's now a few long narrow steps. We are so happy with how the front and back turned out.
Timely service, helpful project management
Everyone I have dealt with from the project designer, Lidiana, to the project director, Oscar, has all been fantastic, professional, knowledgeable, and particular.
The crew did a great job and came back to adjust a couple things until we were satisfied.
The quality of workmanship is top notch, plus the assistance they provided with the design process.
Great service, high-quality execution, and everyone was extremely service-oriented, friendly, and overall easy to work with.
Some friends have already seen and approved. Would recommend as needed.
System Pavers did a wonderful job on our backyard. Oscar and his team were very efficient, finished the work on time, and on budget. Oscar was very helpful, and we were very happy with the service.
They are responsible professionals, response quickly for problems.
They did an excellent job and finished quickly. Adrian, my Project Manager, came each day to insure the work progressed and was completed as designed.
The process was not smooth but, in the end, the driveway extension meets our expectations thus far.
For us it was the team. Anthony Radogna, Kelly Kasper and Adrian O'Donoghue from System Pavers made it seamless with the entire job getting done in ~4 weeks. We are now like family. When time comes for our next project, we would only work with the same team.
Continue to coach customer facing individuals on how to communicate with your potential customers; including what are the appropriate items to discuss vs internally within your own organization and how to communicate to a potential customer to keep them excited and engaged. Because, once you lose that excitement of working with you a major cost investment, then it is difficult to regain that trust.
The quality of the services and the attention to detail by the program manager and his colleagues were great.
Happy with sales person and work crew. Project Manager was switched early into the project and I was not told. There was confusion after the work crew completed the work as to what happens next including how to work the feature lights. Additionally the payment terms were not aligned with the signed paperwork and I had to provide all the documentation to confirm the amount financed and amount that would be customer paid.
From beginning to end, we had a great experience with System Pavers.
Our Sales/Design Rep (Lidiana) was fantastic. She had many great suggestions to our original plan which we gratefully agreed to. And her computer generated design images look amazingly like the finished project. She was professional, knowledgeable and left us very confident with the decisions we were making.
Our Project Manager (Jeremy) was also fantastic. He was experienced, paid excellent attention to the details, communicated frequently and clearly, and had great rapport with the work crews. The guys they assigned to the project were prompt, hard working, enjoyed working with each other and completed their work safely. It was fun to watch them.
We couldn't be happier with the way the project turned out and are so glad we chose System Pavers to tackle this big project for us.
Good value. Best selection of pavers. Expert workmanship. Salesperson was very knowledgeable and offered good guidance
They always answered any questions I had. Great workmanship and they made the backyard of our dreams!
Very professional Company n with good internal and customer facing communication.
They did very a professional job and was very quick.