Clean job, done very quickly, in and out in a day. I am very satisfied.
When the salesperson came, I told him I just wanted a quote. He went up on my roof, and he took a video, and he made me watch this video. I said I have to go to work I just wanted a quote on how much it would cost for one seamless gutter. He just proceeded to try to sell me stuff like he was a car salesman I said you know I just need a quote because I have to go to work and I am running late. He told me about how bad my gutters are, and how there’s a hole in my ground from the water but my dog dug that hole. I proceeded to tell him again I need to go to work, and the salesperson started calling people. I said the more you talk, the more money this is going to cost me. We decided that we were going to get the one seamless gutter, and they said they were coming the next day. My husband tore out all the soffit and put new lights in, tore out the old gutter. All they had to do was bend the metal and put up the gutter. They still charged me $1200 for one seamless gutter even though my husband did all this work. They had to come back to make adjustments, and they never showed up the next day. This agitated me that my husband had to do all this work. They showed up like two or three days later. I would never recommend them to anybody. They waited over a month to call for the rest of the money in and to see how everything is. I thought are you kidding me, you’re waiting over a month to call me?
They were very good and fast. I haven't had a leak since.
From the sales team to the people performer the actual installation, Surf and Turf was totally professional. The sales person even came the day of installation to check on how things were going. I had a skylight installed. When the sales team came out, they examined it and noted that it was rotted. The Sales lead went back onto the roof and secured the old skylight to ensure it would not leak until the new one was available to install. We had a lot of rain between that time and installation, and I was grateful he was so attentive to my safety
Workers showed up as scheduled. Excellent job installing the gutters, cleaning up and were very polite. The company kept in touch to make sure I was satisfied from the first day the estimator walked in my house and even after the job is complete it. Quality work.
They we quick and professional.Completed the job faster then expected
Good quality .
They never came back to finish the roof.They were here one day jan. 6th. The salesman showed me all these videos on what was going to happen. The day the job started a beat up van with a magnet sign showed up and no one spoke english. i was shown really nice trucks with professional signs in the video and sub contractors showed up not their employees.
I have 5 roof ridges or peaks. 1 upper roof and 4 lower roofs.
The salesman said they were putting in 5 ridge vents.They cut 3. The upper ridge they finished . The one has a crooked line of ridge vent shingles on it and missing shingles, the one they covered over after they cut it so there is no air flow at all, and they put ridge vent shingles on it anyways. The other 2 were not cut and they put ridge vent shingles on the ridge anyways, and regular ridge shingles on the other roof ridge which was not cut either. On the same roof there is a hole where you can see daylight and rain and snow blow in from time to time. And 2 pieces of different color flashing material that goes into another that should be 1 piece and 1 color.
I had to climb into the roof to see all this. Very dishonest people to cover over vents that should have been cut for my roof's ventilation. The salesman said roofs have to breathe and stressed on the importance of these vents and they don't complete them?
The upper roof has an overhang and on the back roof they took out the structural support that sat on a lower roof to support the overhang. They removed and put some temporary metal patch there. My house has trim or fascia boards on the ends of the peaks to support the overhangs. They removed the trim board that was supporting it. Not only did they remove it they never reattached it to the overhang. So now the roof in the back is sagging and the shingles have separated from the upper roof. The night before on a text message the salesman said he was with the project coordinator and assured me they were not going to touch that trim board.
The metal drip edging that was replaced comes in 10' lengths which means there should be no seams under 10' and there are many again on a text the salesman said there should not be any seams under 10' They never mitered the metal on the peaks there all uncut.and the overlaps on the edging are 1" to 6".In the agreement which the salesman kept telling me it was the contract in the emails he sent, I was paying for 3 pipe roof collars and only got 2 and they did not replace the one that was 70 years old.
My roof does not have soffits. The roof rafters come through the roof so there are tail fins coming out on the ends. They broke one of those while installing a piece of plywood. I had a new roof rafter on location which I could have easily put in if they had asked.
they did not even tell me they broke it. I saw it a couple days later. The project coordinator said they did not fix that it was my problem and he would put the roof back after I fix it.They broke a fascia board or trim board on the overhang on the front of the house, again I had an extra on location but they never asked and the salesman also stated in an email they would replace it for $100 per 10' so that is still not done.The one time the project coordinator did come back he made it very clear I am complaining about aesthetics and he was not fixing anything.the roof was aesthetically correct before they started. i had 5 matching peaks. Now I have none that match.
The finance company said they would not pay them till they finished the job. Well a month ago they paid them anyway. So now I get to pay on a half finished roof.
Would you believe these roofers' offices are less than a mile from my house? I tried to do business locally and this is how I get treated.
I Would never recommend these people to anyone.
The installation crew came early and worked hard. They were extremely conscientious of what they were doing on my property!
Good work. Difficult with communication.
Their salesman was friendly and knowledgeable, however they sent a sub contractor to complete the job. The sub contractor did a nice job on the roof and was very professional, but part of the appeal of the sales pitch was the extensive training of their crew I was told about, and yet I was passed to a different contractor. I paid a lot of money for the roofing company and if I knew they wouldn’t actually be installing the roof I could’ve saved thousands and just hired the other company myself.
They did not do the work on the complete roof as promised.
Everything about the company is amazing.
The work was great and they kept me informed all along the way.
I would recommend them for any roofing job, just there professionalism an care for the work they do.
Done in one day very professional
Surf and Turf did a great job replacing my roof. They were very courteous and the cleanup was fine.
They do excellent work, came on time, were professional, and kept me posted the whole time.
They were excellent from beginning to end.
Areas Of Satisfaction - Colleen Reuter was a key element with follow up and communication
Recognized Excellence - The installation crew and their crew chief
Areas Of Satisfaction - I feel I got a good, professional job done right the first time.
The receptionist, Colleen, was very helpful and played a significant part in getting it approved. There was a financial issue with the deductible and she was very helpful and patient. She helped me with everything and would help with anything in the future as well. She was very professional.
Areas Of Satisfaction - I was most satisfied as they cleaned up behind themselves. They took pictures and sent them in an email which I downloaded on my phone. I kept in contact with them and they were very hands-on.
I was impressed with the work they did.
Areas Of Satisfaction - I was most satisfied with their foreman on site. The foreman listened to me and was able to fix all the issues from the previous roof that was only 7 years old. Surf and Turf Roofing had a very good onsite manger to fix any concerns.
The roof looks good & was done in a few days and the yard was cleaned as they worked.
This company showed up promptly. Excellent workmanship
The sales agent was very accommodating.
I would be glad to give them a higher rating if they would come back and take care of the stuff they need to take care of. You don't send people out to a persons house without communicating to them first a date and time of when to expect you. I had no idea when they were coming.
i am extremely satisfied with the excellent workmenship, and the professionalism. my roof is such a joy to look at. i highly recommend this company. thank you
I wish Surf and Turf Roofing had helped me with all this mess. All they did was collect money for the job they haven't done and that's $8,000. I have talked to them and they keep saying that they did the job, but they didn't. My roof is still the same and at this point, I don't know what to do.
They are very professional, good quality, and I would recommend them 100%.
Workers were efficient and very professional!
Everything was done pretty much as expected
Surf and Turf Roofing was very professional and they do great work.
Surf & Turf replaced our old roof. They did a fantastic job. The quote was reasonable and we were impressed with the product, the warranty and the installation procedure. RJ, our sales/account person, was fantastic. He was able to answer any questions we had. He went up on the roof, did a very thorough inspection and took pictures to show us potential problem areas. Clean-up was perfect. They were finished, cleaned up (not one nail anywhere) and had everything hauled away before I got home from work. Other than the beautiful new roof, you would never know anyone had been working on our property all day. I highly recommend them.
The leak was still present, just like before they charged me and 'guaranteed' it was fixed, or they would come back. They have not fixed the leak nor come back as promised. In fact, the owner said to me, "Well you have had this problem for a while." Yes..... that is why I hired you to fix it..... He was acting like it was an excuse. They charged $!400 for @ 30 minutes of work and will not fix it. Don't use them.
They were able to schedule the work around days of inclement weather. They completed the work on time.
They are extremely organized. I have never seen such an organized company. They even have a foreman on the job at all times, to make sure everything is going smoothly.
Their staff and their product is impressive and together it makes them an unbeatable company!
The results are fantastic. I would highly recommend Surf and Turf to my family and friends!
Surf and Turf Roofing completed the job in a professional and quality manner.
They did and excellent job. They did it very quickly and very professionally and if I had to pick someone to doing it again I would choose them.
Surf and Turf Roofing was very professional. They stayed on top of things and resolved any problems in a timely manner.
Everything was fine. We had a good experience.
excellent service and work
They are the fastest team I have ever seen in my life. They arrive early in the morning and were done by three!
The communication and updates provided by Surf and Turf employees on the project were much appreciated, given that I don't live at the property and I was not there the time the services were provided. The team was always professional!
They do great work! They removed the old shingles and installed the new roof in one day! I will recommend them!
Areas Of Satisfaction - I was most satisfied with their professionalism, punctuality, and quality of work.
Sales Addressed Concerns - Sales person was great! He helped me out a lot in understanding the whole process and what everything was.
Additional Comments - It was a great experience meeting with their sales person Brad, he is a great guy and very knowledgeable.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Surf and Turf Roofing - New Jersey as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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