The installation crew came early and worked hard. They were extremely conscientious of what they were doing on my property!
Good work. Difficult with communication.
Their salesman was friendly and knowledgeable, however they sent a sub contractor to complete the job. The sub contractor did a nice job on the roof and was very professional, but part of the appeal of the sales pitch was the extensive training of their crew I was told about, and yet I was passed to a different contractor. I paid a lot of money for the roofing company and if I knew they wouldn’t actually be installing the roof I could’ve saved thousands and just hired the other company myself.
They did not do the work on the complete roof as promised.
Everything about the company is amazing.
The work was great and they kept me informed all along the way.
I would recommend them for any roofing job, just there professionalism an care for the work they do.
Done in one day very professional
Surf and Turf did a great job replacing my roof. They were very courteous and the cleanup was fine.
They do excellent work, came on time, were professional, and kept me posted the whole time.
They were excellent from beginning to end.
Areas Of Satisfaction - Colleen Reuter was a key element with follow up and communication
Recognized Excellence - The installation crew and their crew chief
Areas Of Satisfaction - I feel I got a good, professional job done right the first time.
The receptionist, Colleen, was very helpful and played a significant part in getting it approved. There was a financial issue with the deductible and she was very helpful and patient. She helped me with everything and would help with anything in the future as well. She was very professional.
Areas Of Satisfaction - I was most satisfied as they cleaned up behind themselves. They took pictures and sent them in an email which I downloaded on my phone. I kept in contact with them and they were very hands-on.
I was impressed with the work they did.
Areas Of Satisfaction - I was most satisfied with their foreman on site. The foreman listened to me and was able to fix all the issues from the previous roof that was only 7 years old. Surf and Turf Roofing had a very good onsite manger to fix any concerns.
The roof looks good & was done in a few days and the yard was cleaned as they worked.
This company showed up promptly. Excellent workmanship
The sales agent was very accommodating.
I would be glad to give them a higher rating if they would come back and take care of the stuff they need to take care of. You don't send people out to a persons house without communicating to them first a date and time of when to expect you. I had no idea when they were coming.
i am extremely satisfied with the excellent workmenship, and the professionalism. my roof is such a joy to look at. i highly recommend this company. thank you
I wish Surf and Turf Roofing had helped me with all this mess. All they did was collect money for the job they haven't done and that's $8,000. I have talked to them and they keep saying that they did the job, but they didn't. My roof is still the same and at this point, I don't know what to do.
They are very professional, good quality, and I would recommend them 100%.
Workers were efficient and very professional!
Everything was done pretty much as expected
Surf and Turf Roofing was very professional and they do great work.
Surf & Turf replaced our old roof. They did a fantastic job. The quote was reasonable and we were impressed with the product, the warranty and the installation procedure. RJ, our sales/account person, was fantastic. He was able to answer any questions we had. He went up on the roof, did a very thorough inspection and took pictures to show us potential problem areas. Clean-up was perfect. They were finished, cleaned up (not one nail anywhere) and had everything hauled away before I got home from work. Other than the beautiful new roof, you would never know anyone had been working on our property all day. I highly recommend them.
The leak was still present, just like before they charged me and 'guaranteed' it was fixed, or they would come back. They have not fixed the leak nor come back as promised. In fact, the owner said to me, "Well you have had this problem for a while." Yes..... that is why I hired you to fix it..... He was acting like it was an excuse. They charged $!400 for @ 30 minutes of work and will not fix it. Don't use them.
They were able to schedule the work around days of inclement weather. They completed the work on time.
They are extremely organized. I have never seen such an organized company. They even have a foreman on the job at all times, to make sure everything is going smoothly.
Their staff and their product is impressive and together it makes them an unbeatable company!
The results are fantastic. I would highly recommend Surf and Turf to my family and friends!
Surf and Turf Roofing completed the job in a professional and quality manner.
They did and excellent job. They did it very quickly and very professionally and if I had to pick someone to doing it again I would choose them.
Surf and Turf Roofing was very professional. They stayed on top of things and resolved any problems in a timely manner.
Everything was fine. We had a good experience.
excellent service and work
They are the fastest team I have ever seen in my life. They arrive early in the morning and were done by three!
The communication and updates provided by Surf and Turf employees on the project were much appreciated, given that I don't live at the property and I was not there the time the services were provided. The team was always professional!
They do great work! They removed the old shingles and installed the new roof in one day! I will recommend them!
Areas Of Satisfaction - I was most satisfied with their professionalism, punctuality, and quality of work.
Sales Addressed Concerns - Sales person was great! He helped me out a lot in understanding the whole process and what everything was.
Additional Comments - It was a great experience meeting with their sales person Brad, he is a great guy and very knowledgeable.
What an amazing job they did , from start to finish always kept in the loop. Gutter crew also amazing. They made the entire process easy from the estimate to completion.
Areas Of Satisfaction - Estimate - very professional , explained the entire process Roofing crew - fast / great , not a nail left behindGutters & Guards - Amazing , great jobOffice Staff - Professional and courtious
They very professional and neat.
Areas Of Satisfaction - They tried to help me on my schedule and fixed a window that was left undone by another contractor due to misconfusion! Protected me in a snow storm getting me done!
Additional Comments - Felt so comfortable with all of them! Would hire again when needed!
Good quality work done, friendly and knowledgeable staff.
They were really excellent!
Likely To Recommend - They were really excellent!
Time management skills of the crew were poor. They fell behind on the work and ended up rushing the end of the project, which may lead to issue down the road. They ended up working in the dark for about an hour with flashlights and that makes me question the quality of the work that was done in the dark. Cleanup wasn't great either, with large shingle pieces littering my backyard, but again, they performed some of the work and the cleanup in the dark.
I thought their presentation was great and they made it very easy for me. I was very pleased with them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Surf and Turf Roofing - New Jersey as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys