Recognized Excellence - I would like to recognize Jim.
The gentleman that came over, Mike, was very professional. When it started raining before they fixed it, they came out and put a tarp over my roof, so the bathroom wouldn't get worse. I was very satisfied with Surf and Turf Roofing!
Communication - They communicated with me very professionally.
Value - I received a fair value for my money, very much so.
Additional Comments - I would recommend them! I am satisfied and appreciate their services.
Everything was good, but they did not clean up after the project immediately.
The sales pitch was deceiving.
Recognized Excellence - They were fast, responsive, explained and fixed the issue. Follow up for satisfaction.
Good service, fair price and on time
Clean - excellent job, no problems
Safe - Well organized
Communication - Sales team alway on the job to answer questions
Quality Of Materials - Great quality for the buck
Quality Of Workmanship - Quality at a high level
Professional & Organized - great communication with staff and workers
Schedule - On time
Additional Comments - Would highly recommend for doing your job
They were fantastic! From the very first day that I talked to them, everything was smooth. They were very efficient and very quick in getting things done. They let me know every step of the work and when they were going to be there. They did the work we agreed to.
Professional & Organized - I would give them more than 5 stars!
Recognized Excellence - I would like to recognize Tyler Penzak and Jeremy Lyson for their exceptional service.
Areas Of Satisfaction - Their professionalism exceeded my expectations. When they came out to discuss the whole situation, two people went up to evaluate the roof with video. They showed us everything and all of the problems. They are the most professional company I've dealt with in a long time.
Additional Comments - They were very professional. The price wasn't cheap. You get what you pay for. Working with a company that you can trust is worth the money.
Great job on the gutters.
Areas Of Satisfaction - Quick turnaround! John’s presentation was professional and clear. Two downpours later and the gutters are working great.
these guys answered the phone, came over promptly and produced a reasonable detailed estimate for re-flashing our leaking chimney. they set up a day to do the job - showed up and completed the job as promised!! no real issues to talk about. job well done - the roof doesnt leak!!!!!!
They were good from start to finish and explained everything was professional, friendly, and i would definitely recommend them to anyone who needs roofing,
Recognized Excellence - I would like to recommend Debbie and Joe for their exceptional service.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - I would recommend them to anyone who needs roofing.
The roof has really been a problem. I didn't know it but until lately. The garage roof has deteriorated so bad that there is a whole in it. I didn't expect that at the price they charged.
Surf and Turf Roofing performed a fantastic job both replacing my roof and much later repairing miner wind damage experienced during a strong North Easter.
They were great. The guys that came out were great and they were here on time. We were happy.
Additional Comments - It was fine. We were very happy with the work they did. They came on time, which is something we appreciate.
I like the roof, and the color came out much better than what I thought it was going to be.
Professional & Organized - They were professional and organized all the time.
Communication - I was able to text Jeremy and speak with the office if he was unable to respond.
Recognized Excellence - I would like to recognize Jeremy Lyson.
Additional Comments - They gave me advice on the color, which came out much better than what I thought.
Recognized Excellence - I would like to recognize James for his great service.
Areas Of Satisfaction - They met my expectations.
Great job from start to finish: sales , office,, job finished on time---this job was done on our business.We appreciared no .
Recognized Excellence - Greg our sales rep >always responded quickly to our calls and questions
Areas Of Satisfaction - Did the job on time from start to finish
The work was done promptly and professionally.
Areas Of Satisfaction - The work was done on schedule and it was quality work.
I am very satisfied with their work.
Communication - Everything I called about a question or concern I had they answer promptly and efficiently.
Quality Of Workmanship - When I found something wrong, they handled it properly and the supervisor follow up with me.
Schedule - I would give them a 5 because it is not their fault that the material did not arrive on time from the manufacture. They notified me quickly once they had the material and came and did the roofing. I feel I needed to explain because it was not the companies fault and I want people to know that because it would be impossible for the company to dot he work without the material at their warehouse.
Recognized Excellence - I would like to recognize Nick and Tyler for their exceptional service. Whenever I had a question for Tyler, he would answer it to my satisfaction,
Areas Of Satisfaction - My expectations were exceeded in all areas.
Additional Comments - I would like to share that they sent the document and everything I needed.
They were extremely professional, and the job was done amazingly.
Recognized Excellence - I would like to recognize the salesperson for exceptional service. He inspected in the dark and did a video, and that showed me how bad my gutter system was. He didn't push. He also told me my roof was fine.
Areas Of Satisfaction - The workers were extremely hard working, and they were very careful about shutting gates so my dogs wouldn't get out. The gutter quality met my expectations as well. They also took care of whatever needed to be replaced.
Schedule - Except for signing off on the job, they were very timely with everything. They actually scheduled the job much sooner than we were initially told.
Recognized Excellence - Everybody was wonderful! It got done, there was no procrastinating, and it was done well. It was a good job.
Areas Of Satisfaction - They did everything well.
Professional & Organized - They were very good about checking on us and how things were.
Recognized Excellence - They all were fast and efficient.
Additional Comments - They are a very reputable company and they care more about their customers than a lot of other places in these times.
I found cracks under the shingles. With everything I found, I have proof. They are a scam. I asked for the receipt - they still have not given it to me. I am not happy with their work. They still have debris on the floor from their work.
Schedule - Actually came a day early which was fine for me.
Areas For Improvement - They did not fall short of expectations, they were great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Surf and Turf Roofing - New Jersey as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys