We are very satisfied with the timely completion of our house siding job. Working with SuperiorPro was pleasant and stress-free.
I had high expectations but received poor communication. Some of the work was subpar. The siding was ok. Due to numerous errors, they were unable to deliver a good amount of my project, which was my windows. I guess this was due to a lack of training. I had to make myself available every time they needed to come out. There is no follow-through with their project managers to make sure they're doing their job.
I have already referred someone to them.
We had our siding, windows, and gutters replaced in our home. It was a larger-than-average project. The attention to detail in all phases of the project - from planning, installation, and painting impressed my wife and me. The craftsmen were there when promised, worked meticulously, asked questions when needed to, did a great job in the finishing aspect. The painting was incredible. Very, very satisfied!!Our 40-year-old home looks brand new. It increases our resale value double what our investment was. We are already planning to use them for our daughters' homes and have recommended our friends to them.
I am still waiting for them to replace a window.
My house looks great with new siding.. it was not without staff issues and mistakes during the job. Sided over dryer vent, 149 nails after rolling a magnet, downspouts thrown out in the yard then difficult to find where they went, and tromping over my flowers. Otherwise, it is a great company and have fixed everything and more. Yes, I would highly recommend them, just not the sub contractor they used.
I am just satisfied with the final product.
The owner, Erwin, personally came out and measured the house. He told me things that he thought needed to be done. He was a good advisor. All of the crews that were here were all very neat and kept the site very clean. Project manager followed up with me throughout the project. Everything is fine now.
SuperiorPro exceeded my expectations every step of the way. Not only are we thrilled with he results but have received many compliments from neighbor and friends. I highly recommend SuperiorPro for your home construction needs.
Sales was thorough but communication from the Project Manager was inconsistent. I had several difficulties through the overall project but I feel more could have been done through follow up and compensation to earn my full satisfaction.
I am very pleased with their their work and professionalism. I would use them again!
We had SuperiorPro install new Hardie siding, trim, new fireplace cap, paint the whole exterior including windows and patch/repair minor areas. Overall they did a phenomenal job! The crew was fast, efficient, clean and detailed. Their craftsmanship was top-notch and everything turned out beautifully.
Any problems we have had they were able to correct. The workmanship has been great and I would recommend them!
They were amazing through every step of the process.
SuperiorPro excelled at customer service and working around my schedule Tony, Chris and Ryan were very helpful and resolved any issues as they came up. Pleased with their work.
SuperiorPro Exteriors did an amazing job on replacing and painting my exterior siding. I am very pleased with the end result. Our color consultant also helped us make the best decision on our colors, and I am happy with how they turned out.
They were great. Victor was excellent and very helpful.
I had a hard time finding someone to do siding work on my home. When I contacted Superior they were very responsive and professional from the start. They were right on schedule with the promised work. The installer, project manager and sales person were all terrific. I am already spreading the word.
They were great, they did an excellent job, they were on time, and professional! My sales associate, Steven, was outstanding!
We received numerous compliments and several neighbors have asked the name of our contractor.
The project manager is the most important part of dealing with SuperiorPRO and I highly recommend Jennifer.
We are very pleased with the quality of work SuperiorPro gave us. We had some communication issues with our PM but was resolved by the end of the project.
Superior Pro exteriors is exactly that. I was a tough customer getting several bids and they won the bid for best overall price and quality. The job done on my house was excellent and confirmed I made the right choice. I advise you to choose Superior PRO exteriors.
Although we did a lot of research before choosing SuperiorPRO Exteriors, we were very disappointed in the scheduling and management of the project, the disconnect between Sales and Construction and the quality of the contractors provided.
Overall I am satisfied, however there were two items that were not closed off. 1. I shared that my lawn hose had been sliced by the pressure washer team, while I believe it was an accident I asked that it be replaced. Secondly, the color used for the front door was not a close match to (red) that previously existed. I have other projects I am building a building a budget for other home projects and would consider Superior again..Brian Panosian
I purchased a new home in May which was in need of new siding. I hired SuperiorPRO Exteriors for the job using James Hardie ColorPlus. Out of the three vendors I intially had quote the job, SuperiorPRO Exteriors were the most professional and knowledgeable. The entire process....from quoting (by Heber) to project management and final inspection (with Jennifer) was seemless. The quality of the work is top notch and was done in a timely fashion and within budget. What I thought was going to be a stressful project simply was not. That I owe to all to the process and everyone involved. Now that that project is complete, my house looks brand new and I am etremely pleased. I would highly recommend mend SuperiorPRO Exteriors and I am sure I will use them again in the future.
I am very pleased.
I am overly ecstatic with the output of the work that SuperiorPRO Exteriors did. They did an outstanding job and I am very pleased with the final product. The staff was fantastic. When Peter Hansen presented the company's product to me is the reason that I decided to go with SuperiorPRO Exteriors. He was so knowledgeable that we decided to cancel the interview that we had set up for another company to come out and give us a quote. I am happy that I did. My house looks wonderful!
SuperiorPRO Exteriors did an outstanding job. I liked the fact that the project manager took charge and I really didn't have to do anything. He explained every issue and we worked through everything together. All in all, we got an excellent job done and I am very happy. I would recommend SuperiorPRO Exteriors to anybody!
Everyone in the entire organization from sales to customer service to production were professional and very helpful. The production staff took great care in removing some custom wood that we had on the front of the house so that it could be reused once the siding installation was completed. I highly recommend them to anyone looking to replace your siding.
We picked SuperiorPro from the trustdale.com web site and were very pleased with the work they performed.
Overall I was completely satisfied how the house looked after the residing and paint job. The workers were all professional and respectable.
Everything was fine.
If you need exterior home renovations/work or painting completed exceptionally well, and at great value, SuperiorPRO is your go-to company. My home exterior renovation involved 4 different contracting specialists (windows, siding, painting, and stone work), and each phase was perfectly completed! I have recommended SuperiorPRO to several of my friends. So far, one has since contracted with them to paint the exterior of their large stucco home. My home has gone from "worst to first" in my neighborhood! So pleased with SuperiorPRO, I am!
Very satisfied with overall experience. Only 2 minor hiccups along the way, nothing of major importance. The quality and workmanship was outstanding. I would easily recommend Superior Pro to anyone looking for exterior siding.
They did a good job and were very timely. They responded to my initial inquiry and we never had any issues.
We are happy with the quality and workmanship. We are less happy with the cost.
I am very satisfied with the quality of work done. Thank you Superior Pro!
As a former construction project manager, I do not hesitate in recommending Superior PRO.
Be careful when you have the agreement written down to make sure there are no misunderstandings.
Oscar Segovia did a great job of powerwashing my house and deck...then applying Hardie board siding. His installation team worked so hard & did a fabulous job. Also, Jennifer Worley, project manager, kept in constant communication with me & was totally professional and honest in all her dealings with me. Great team!
Superior Pro was delayed, make many mistakes, and overall poor workmanship that had to be corrected numerous times. Nails were driven through A/C Freon line which required ME to remove interior drywall and locate the leaks (3 of them). Items removed for siding/painting required multiple reworks to reinstall correctly. Some work is still not completed. This has been a very painful process.
Thrilled with the new appearance of my home!
Recognized Excellence - Jennifer Worley, my project manager was wonderful and responsive and resolved all questions! Steven, the original sales person was what decided me to go with Superior Pro. Very knowledgeable and great personality.
I didn't know what to expect and this was going to be my biggest job done to my home. I always do my research so I knew exactly what I wanted, but not who was going to do it. This was a pleasant experience with a professional company that didn't take my small home for granted. It looks wonderful! I am very pleased.
SUPERIOR PRO'S materials, workers, and workmanship is excellent. The project managers are the problem. The siding manager never came to the finished job to go over the completed siding, in fact I left the check under the mat for the secretary. Therefore, he never scheduled the painting, next step resulting in postponing completion of the whole job. Also, there was a small replacement on part of the roof which was completed because payment was withheld. The painting supervisor didn't come to go over the completed job as was stated the contract and I had to make sure the punch list was done and gave the check to the workman. So hold on to the payment to make sure the job is wrapped up satisfactorily!
very professional staff and personnel from office staff to painter/installer. house looks great and could not be more satisfied. wouled definitely reccommend Superior to friends for siding and window work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SuperiorPRO as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys