The quality of the house was unsatisfactory. There were issues with the A/C unit leaking. This isn't something that should happen with a new house.
They're good but I had a lot of issues in lack of response and financing. The lot size was 10% less than was advertised to me.
Great builder. Building on schedule, closing on time.
Bad experience after closing
Good Quality Homes
No, I Would not like to leave a public comment or review.
It was my first experience with Star Light Homes and everything that I anticipated were accomplished.
I am not 100% thrilled with the home.
My main frustration was having the pre-closing inspection the day before closing. We felt like we didn’t have an option but to take the builder’s word that everything would be taken care of by closing day. For the most part, they did take care of the issues which we appreciated but it was just a gut wrenching feeling having to take the word of someone you’ve never met before when there’s so much on the line especially as first time home buyers.
Starlight Homes was very professional and very helpful. They helped me during each stage that was required. They patiently answered any questions and helped me a lot.
The team have a strong communication
Poor quality construction
Trey and Alex have been a great help. They were able to reach out and assist me when needed. That is a major plus.
Although aesthetically please to the eye at first site, now living here for the first two months- they are doing a beyond HORRIBLE job at upkeep in the surrounding grassy areas, particularly on the walking path. This without a doubt needs immediate attention for safety of the residents.
I would never work with this builder. The overall communication from start to finish was not efficient at all. Basically, you do not receive any updates from them during the process and need constantly follow up. I was a remote investor, the AC was not working in the final inspection and the builder said it’s been taken care of. However, the issue never resolved or reported and it’s a major repair per the AC warranty company . I found this out once tenant moved in and it’s a disaster. Now I have to wait the warranty team order the part and fix it with no ETA. Work with this builder is a stressful experience and I would never recommend it to anyone.
The home is well built. The salespeople and the person that helped us close on the home were very good. They were professional and helpful. I enjoyed the overall process. The only advise I would have, is for the minor repairs and touch-ups at the closing to be resolved quicker.
Starlight Homes is an excellent company to work with. We are very pleased to work with them and have our dream home. We recommend Starlight Homes to everyone.
Sales representative Matt is vary helpful and knowledgeable. Highly recommend him.
Amazing customer service from beginning to closing and even after.
Starlight Homes is a good builder. They have great customer service and good quality homes.
Es excelente vivir en esta comunidad. Somos felices aquí. Gracias
It's a beautiful area and the houses look amazing but after looking at the craftsmanship there is so much wrong with the inside of the house looks like no one cared about the overall finish product. I was overseas when purchased the house so I couldnt see all the issues there where till I moved in. Overall I'm very disappointed in the quality
The people at Starlight where very friendly and helpful!
The process was handled extremely well by my sales person and the finance company. Mr. Rose and Mr. JJ Jackson were very instrumental in getting me into the home. They are two individuals I would give a 4-star rating to!
Please share so no one else get into this trap
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Starlight Homes Dallas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys