Promises made few kept!

Darren was very polite, punctual
and efficient. He made sure I was satisfied with the shower and his clean up was great

Work ethic was tops! Work was accomplished as promised. EY maintained a clean work environment and was very knowledgeable and professional. He is a stellar Mad City representative. I have shared your contact info with 3 people who were interested in our experience with Mad City- exceptional experience.

The project was started almost 2 weeks earlier than expected. The installer, Tyler was excellent and would recommend Mad City to anyone looking to upgrade their bathroom.

Good choice if you don’t want to get all new cabinets. The refacing makes old ones look new.

I'm still waiting for my written receipt, warranty papers, and Lien Waivers for labor & materials.

Mad City was great to work with. From the decision making process with the sales person (Mark) no high pressure. The installer & contact people over the phone were professional and they delivered on their promises of quality work & courtesy.

EY was exceptional

I am very disappointed in Mad City's customer service from the moment a contract was signed, Adam our sales guy would take days to answer questions or even return my calls. He also informed us you all would come do an official measure of the door, but failed to mention they would plan to rip the trim off the wall like my home was a demo site. No scoring of caulk lead to chunks of the wall being damaged and areas where you can tell a crow bar was pushed into my drywall damaging the surrounding area unnecessarily. As someone who has done many of home projects I understand the challenges of removing trim, but this work was sloppy and caused unnecessary damage. Then after he was done measuring nails were left sticking out of my of the trim for over 6 weeks where myself and my family could be harmed by them. Not to mention how upset I was looking at this damage everyday for over 6 weeks while I waited for my door to come in. When I discussed this with Adam, he didn't not answer my daily call for 4 days in a row or my text that I sent him on the day of the measure. Then when he finally did get back to me all he had to say was oh they will replace the trim. On the day of install Hugo and his crew showed up and we're very clean and courteous to my home, prepping the job site laying down tarps inside and out of my home, but unfortunately spoke no English which made this transaction seemingly difficult. Slightly upsetting that mad city completed the rest of the transaction with me in English and knowing I spoke English at this point to send a crew into my home that spoke no English. Now I do not have and issue with Hugo or his crew but the fact that Mad City would tell me that on the day of the install someone would walk through the job with me before and after the work was complete to then send a crew who did not speak the language I did at all other communications looks bad and made it extremely challenging. After Hugo and his crew left I received a phone call from a field Manager, Ryan who asked how Carlos did on my door install. There was no Carlos here. The field manager then proceeded to tell me I should give said Carlos a five star review so he can stay with mad city and also receive his bonus. Threatening a customer with one of your installers keeping their job is unprofessional and disrespectful. I informed the field manager that after the crew had left that we had noticed there was no secondary lock on the door that Adam had told us the door would come with. He informed me he knew nothing of this and would get back to me. The day following the install I received a call from Brad asking me how many people Hugo had with him. For a company who claims all their installers are W2 employees I would think you should know how many people came to my house from your company. None the less I do enjoy the door regardless of the missing piece I am still waiting to hear back on, but found Mad city's operations to be unorganized and unprofessional making it very unlikely to recommend mad city to my friends and family.

I really liked Zack Cox as my salesman. I really liked your lead man on the installation.

Very expensive. Buying all materials individually would have been cheaper, but the hassle of doing that might not be worth it.

They were professional and efficient.... Perfect cleanup ...... I would highly reccomend them for " Walkin Tubs!!"

The entire experience was very pleasant. Chris listened to my concerns and needs in a walk-in shower and explained various options. Richard came later in the week and measured and explained more about the install. Then Matt came and completed the installation in 1 day. All staff were pleasant, knowledgeable, efficient. What a great group. My bath was cleaner after the install that before Matt arrived.

Exceptional service all throughout the process

Really wanted the sale was here at midnigh for me to sign

Product is very nice but time involved is not what you are lead to believe.

The installers were really careful not to mess anything up and they cleaned up everything that they could

This is a great company to be involved with your home improvements courteous on time answer any questions friendly it's like talking to a friend a wonderful team

From start to finish, all areas were professional, responsive and timely. My wife and I very pleased with our choice of Mad City

Worker was professional and well qualified to do the work. He left the bathroom very clean when finished

The finished product is fabulous so far.

The workmen were very competent and professional.

The shower has not been completed yet. Someone came to finish and then told me someone would have to come back and do another coat. I have not heard from anyone to complete the job.
Also, I took a shower yesterday 3/3/25. And the doors do not come flush with the ends????Water on the floor and toilet. A handle was left with me and I figured it belonged on the inside door to be able to open and close. It is still in the box.
The two gentlemen who did original work were here around 12 hours and were very nice, but I was not given explanation of how everything worked.
Salesman was very thorough and made it sound wonderful. I waited to take my first shower 1 week later and had to figure how everything worked. I was very disappointed! The floor of the shower felt like I could slip very easily. And the price for what I got is way over what it should have been.
The Finance company has called me to ask my thoughts. The Finance charge over the time of the financing period is almost the same as the price of the shower.
So, no I am not satisfied. I was told or understood a window would be replaced and there was just a window frame placed around the old white window. The frame is a beige color.

I am happy with the quality of the install and the quality of the product. You can't go wrong with the lifetime warranty.

Jacob and his team were informative and went out of their way to ensure there was no mess left in the bathroom or anywhere in the house.

Everything. The way the builders worked, the new shower they created and their clean up was just amazing.

Very efficient worked very clean.

Absolutely will not recommend Mad City to anyone. See comments below.

Yes

Excellent experience. Impressed with communication from front office, installation team, and followup for satisfaction rating.

Just seems inferior product for the price. Plus I have slipped 3x and had been told that the flooring would be safe for my. I am not a happy customer!

I am writing a letter to the company because I am totally in disagreement with the work & job performance. It’s poor and un finished

Very pleased overall

The entire process was very professional.

The installation was not done in a thorough manner. I had been told that insulate the chamber around the window and they did not and then said it's not part of the installation process for a replacement window.

We were pleasantly impressed with all aspects of dealing with Mad City and will definitely recommend to our friends!

I expected an installation team not one young man, on December 2nd. I was up early, removed window coverings and moved furniture and confined my pets by 8 AM, as requested. After two calls regarding the installers whereabouts, was told l could expect someone that afternoon. My lone installer arrived by 2PM. He reviewed the scope of the work, prepared himself strapping on his tools then reported he had accidentally picked up the wrong windows at your warehouse that morning.

Josh told me he would return December 3rd with a helper and the correct windows. He and Ron appeared at 8:30 AM. They worked hard all day. They did not pause for breaks or lunch. They did a good job, except for an accidental drop of one slider pane on the front living room window. This resulted in cracked panes. Josh said he had requested a replacement pane, but could not say when the repair team would bring it to me. They cleaned up after themselves but since it was after sundown missed a few bits in the yard around my house. I was able to pick up these bits myself.

Pricey!

I wouldn't recommend your company. Very highly I would recommend your services. Love my new shower!!

Excellent customer service. Always on time and very professional crew. Not giving 10/10 because of the prices.

Installation was great

Would definitely inform them to do their homework and see other options.

Excellent experience. Work was not only visually pleasing but practical for handicap and older adults. Installer was someone I would definitely want again. Fantastic!

I highly recommend over all the other competitors. Fast friendly reliable & most bang for your buck.

They crashed into our carport upon arrival. My instal of four windows took four days. They did not seek permission from my HOA to do exterior work. They threw away my Bali blind brackets, which still have not been replaced. The locks on one of the windows just popped off. Terrible experience.

Both salesman and installer polite and enthusiastic

The project went smoothly from beginning to end.

very friendly, very fast, great results

They are a very reputable business and very easy to talk to..

From start to finish we couldn't have asked for a better experience. We had another bid from a local contractor that was a fraction of the cost but after meeting your team we felt this was the way we had to go. And we made right decision.