I have nothing but positive things to say about Terry and the whole crew at Square Deal Construction Company. I know picking a remodeling company is a very hard decision for most people, it certainly was for me. You wonder if they are going to be able to see your vision, you wonder if they are going to care as much about making it as beautiful as you hope it will be. I can tell you that, as far as SDCC goes, the answer to all these questions is an unqualified yes. The work they did was beyond anything I had hoped for, and you could tell that they really, really cared about doing a quality job and making sure the customer was happy. The crew was experienced and knowledgeable--they were all craftsman at the top of their game. I made a couple (or more than a couple) of last-minute changes, and they were totally flexible and able to work them into their schedule very fluidly. Also, they were totally reliable. Every phone call, text, and email was answered promptly. They told you what they were going to do, and they fulfilled those commitments every time. After having some bad experiences with other contractors, that meant so much to me--I had complete peace of mind about the whole process. I really can't think of one negative thing to say; they are a superb company and they did a superb job.
Clean - They were doing a whole house remodel but it was still clean enough for my husband and I to continue to live there through the whole process! That's saying something!
Safe - I have four cats, and they made sure those cats were safe and sound throughout the whole thing. I had no worries at all.
Communication - This is a particularly strong point for them. Terry is fantastic at keeping the lines of communication open and flowing.
Recognized Excellence - I would like to recognize many people at Square Deal for their exceptional service. Terry has the ability to tune in to another person's vision and the knowledge and experience to make that vision a reality. Shelby was just the best--her designs were amazing, she had everything so organized and put together, and on top of that she was extraordinarily helpful and patient with all my questions and worries. The crew was remarkable--Josh, Mark 1, Mark 2 and Paul are all very talented and skilled; they added touches that were not necessarily in the "contract" but made all the difference. Finally, Luke was just great at communicating the progress that was being made and keeping me updated on the financial part of things. They are all exceptional.
Areas For Improvement - There was no area in which they fell short of my expectations.
Areas Of Satisfaction - I can truthfully say that they exceeded all my expectations.
My project had team leader coordination and planning throughout. Crew members were professional, accurate in their work as were the sub contractors. They performed work as scheduled, kept worksite clean and organized at all times.
Clean - House transit areas and project areas were left cleaner than they were before work was done.
Safe - Team respected my need for fume control so I would not get sick.
Quality Of Materials - Terry and his team are very knowledgeable in various materials available for remodeling homeowners.
Design - Shelby is a great finish materials and design resource. When I was stumped, she was not.
Recognized Excellence - The whole crew are Rockstar of construction.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - Any issues found during the course of construction were quickly and fairly resolved. Communication was consistent and thorough. The new project software offers clear scheduling picture and furthers specific communication.
Additional Comments - I will hire them again.
Respectful - Work site was cleaned at the end of every day. Crew was on time and worked through some very hot days!
Quality Of Materials - Love the use of glulam beams -- looks great!
Problem Resolution - Made an adjustment to the design that was accommodated quickly.
Value - You get what you pay for and we have a quality and beautiful carport!
Sales Knowledge - Works with us to redesign the carport to lower the price.
Design - Design drawings were clear and accurate. I knew exactly what I was going to get.
Recognized Excellence - The entire crew was awesome and worked through some very hot weather.
Areas For Improvement - None.
Areas Of Satisfaction - Love working with Terry!
Recognized Excellence - The entire crew was friendly and knowledgable
Professional, dependable, responsive and very good work.
Areas For Improvement - Nothing fell short of my expectations.
They were friendly and easy to work with. Kept us informed as things changed with the project. The workmanship is wonderful.
Recognized Excellence - Everyone was great.
Areas For Improvement - The few things that came up were quickly resolved.
Areas Of Satisfaction - The whole process. If we had questions, they were quickly answered. The crews that came on-site were professional. The space turned out exactly like we imagined.
Areas For Improvement - No
Very professional. Very easy to work with and great communication. High quality of work.
Design - Worked with us on some design ideas and helped arrive at a very good solution
Recognized Excellence - Terry and Shelby spent the extra time needed to make this project successful. Josh is very skillful and the workmanship shows.
Areas Of Satisfaction - Overall project was done very well from first meeting to completion. The on-line project management software was easy to use and effective.
Additional Comments - Very glad we went with Square Deal Construction and would recommend them.
What a great company to deal with!!! They showed up on schedule, worked hard, cleaned up when they were done and were just great guys to work with. Our finished work is beautiful! Terry runs a disciplined, knowledgeable crew. Communication was good and any concerns addressed promptly. Shelby and Luke in the office were a pleasure to work with, too.
Recognized Excellence - The whole crew!
Areas For Improvement - Top notch job all around.
Areas Of Satisfaction - My shower is gorgeous!
Additional Comments - I would use Terry and Square Deal again without question. Terry kept telling me we could go out of town while they did the work. I would not hesitate to do that in the future.
Square Deal really takes the customers view and listens to the customer. Their communication is excellent. Every one of their employees have been courteous and went above and beyond. They are wonderful to work with. I will use them for our next project.
Value - They were more expensive.
Recognized Excellence - I would like to recognize everybody that I dealt with. There wasn't one person that wasn't knowledgeable and responded quickly to any of my questions. Terry, Jared, Shelby, Chris, Josh and Luke were the ones I worked with most of the time - but the others were great as well.
Areas For Improvement - Anything that went wrong was not their fault, it was due to supply and demand.
Areas Of Satisfaction - I think their customer care and responsiveness exceeded my expectations. I would use them again and highly recommend them.
Additional Comments - Call back in six months to see how things are. Right now I love it and they are taking care of the last few things. They are being prompt and efficient.
Safe - The crew was timely, responsive, and cleaned up every day just perfectly.
Expertise - The crew knew what they were doing. When they ran into problems, they knew how to effectively handle them.
Design - The designer helped with my vision of what I wanted and was able to meet that vision.
Recognized Excellence - I would like to recognize Shelby, the designer, and Mark and Chris, the crew guys that were just perfect.
Areas For Improvement - They did not fall short in any areas.
Areas Of Satisfaction - They met expectations. It came out exactly the way they planned it.
We have done several projects, actually we remodeled our entire 1906 era home, with Square Deal and have been extremely happy. Terry is respectful, honorable and he has an eye for interior construction design that makes the spaces just right. The team that he brings with him, including subcontractors, are also wonderful; they are responsive, friendly, and caring. The crew arrived on time, was mindful of the family space, and kept a very clean site. It was like having another family when they came to the house everyday. I have a wrap around porch project in the future and Square Deal will be doing it. Pease look on their website to see photos of our home.
Clean - The crew cleaned up every night and did the extra cleaning on Fridays so we could enjoy our space for the weekend.
Problem Resolution - During the pandemic, we had some issues with the bathroom shower glass. Terry and the team tried three or four different ways to get it here on time. I had a bathroom faucet in the shower start leaking on the first day we used it, it was a Sunday morning, Terry came over and fixed it. Great service!
Value - Square Deal may not be the least expensive bid, but the peace of mind, excellent craftmanship, and level of service were worth every penny
Sales Knowledge - Terry always has a suggestion for a product that will work and is happy to chase down something
Design - Our outdoor space basically was a design build project. We had ideas but the space was awkward and I kept adding things that I wanted. Customers can be so needy. Terry and the crew patiently worked with my adds and created a very special space.
This is the second project that we’ve had Square Deal do and will use them for future projects. Entire team was so knowledgeable and respectful.
Recognized Excellence - Chris was so good about letting us know where you were in the process. Mark was great as well. We weee totally happy with your workers.
Areas Of Satisfaction - Everything was exceptional. Great team.
I would highly recommend Square Deal Construction Company for their integrity, reliability and exceptional craftsmanship.
Recognized Excellence - I would like to recognize the office manager Luke for his constant checking in and resolving of any kind of problems that came up, and the foreman Jason for going over above and beyond. Jason was considerate and very empathetic. I would like to recognize his partner Chris for going over the call of duty for offering a helping hand and being very positive and cheerful. I would highly give accolades to the owner Terry for his high integrity and openness and his will to resolve any kind of questions.
Areas Of Satisfaction - They exceeded my expectations in resolving all the issues and the craftsmanship exceeded my expectations and their compassion and empathy for the consumer was great.
They were very professional and communicated efficiently, and they gave product that met expectations.
Recognized Excellence - The whole team was exceptional.
Areas For Improvement - They didn't fall short of anything.
Areas Of Satisfaction - They exceed on the extreme attention to small detail, and were good at suggesting resolutions.
Additional Comments - They worked hard to keep everything on timeline.
I have referred this company; Square Deal to two of my relatives. I highly recommended them. (We were a bit nervous at first, when we had experiences in the past of bad construction works.) We had a great to Excellent experience with Square Deal. We couldn't be more please. Thank you guys!!
Communication - Excellent communication!! Luke was on top of this!!
Value - It was more than what we plans on in budget. Watching these crews works and see the effort they put into this bathroom remodeling. Gosh, it was worth every bit of the money they put into this. However, we demolished and preps the bathroom to saved us money. If demolish is not for you...i highly recommended the crews if i had much bigger bathroom or kitchen. These guys were excellent workers.
Recognized Excellence - I cannot recommended one person...they were all good workers, friendly, smiling...Jared did the ending detailing work at the end. He was very good in what he does.
Areas Of Satisfaction - The ending, cleanest, how it turned out...i couldn't be happier.
Additional Comments - I highly recommended Square Deal Construction. They were outstanding and beyond our needs. I have to admit we were a bit nervous using them at first. Two reasons: Never heard them before, they were from out of town. 2nd: We didn't have hardly the equipment to do that type of shower works...onyx collection brand. They were one of the company does it. They had wider selection to look at. We normally don't hired construction company. We were very pleased with them.
Best contractor experience I have ever had. Considering the Covid era times, the delays etc I would not have wanted to work with any other company
Recognized Excellence - Whole team has great skills and work ethic
Areas Of Satisfaction - When difficulty in shipping and design errors happened they stepped up to their promise to make sure I loved the finished remodel
Areas For Improvement - They did not fall short of my expectations.
Additional Comments - I would highly recommend them and I am looking at doing another project and will call them.
Not only am I likely to recommend Square Deal Construction... I have recommended them to three neighbors who are considering home improvement projects.
Clean - At every stage along the way the previous work was cleaned up and hauled away so that the litter and debris didn't build up.
Safe - Terry's crew was good about their concern for our safety as well as their own. Every time I showed up on site their masks went on as I entered.
Respectful - Every worker on the team was both courteous and kind. They offered to lend a hand if I was moving something heavy. And they greeted us with a smile. When they needed to contact us, they used texts if the question wasn't immediate, and called us only when necessary.
Communication - We had a couple major miscommunications concerning the design of the kitchen, where it seemed the crew leader hadn't really looked at the design or didn't understand the installation notes - and didn't ask us before building. Consequently, the island had to be rebuilt, holes cut through the flooring in the wrong places had to be repaired, and the refrigerator housing had to be rebuilt. Fortunately, Square Deal took full responsibility and in the end the kitchen is exactly what we wanted!
Quality Of Materials - I took off a star here but the things that were questionable were not Square Deal's failing, but the cabinet manufacturer's (Design Craft). One cabinet drawer had to be replaced due to a crack, and another drawer unit with an fancy insert was replaced twice. One of our upper cabinets with an appliance garage was replaced twice before we got one that was made correctly. The sink we chose arrived with a crack that wasn't noticed until nearly installation time but Terry was able to get them to expedite a replacement.
Quality Of Workmanship - We are not only satisfied but impressed with the quality of the work Square Deal did for us.
Problem Resolution - No big project is without some issues, and ours was no exception, but at every turn, Terry took ownership of the problems, whether they were caused by his crew or his material providers, and worked to be sure the problems were fixed and that we were completely satisfied.
Professional & Organized - Square Deal was a joy to work with. they gave us access to an online portal so that we could see pictures of the project in process, or communicate with both crew and office staff easily. They were also receptive to communication via text or cell phone when there were concerns, or issues that required quick action. They also put us in touch with materials providers who helped us to make our decorating choices. We borrowed endless flooring and carpeting samples, and were able to go to the countertop company to pick our top by looking at whole slabs instead of just small pieces. They were also willing to use materials vendors with whom we already had experience. They were very flexible and I think all parties involved who viewed our project felt proud of the final result.
Value - We remodeled the entire house, and I won't lie - I thought the estimate was really high. Then we started pricing the individual pieces and realized we were remodeling THE ENTIRE HOUSE!! Well, this is what we wanted to make our home the one we'll enjoy together. We asked for great quality, but not upscale glitzy stuff, just real quality materials. Ultimately, we got our money's worth. Our home is beautiful and feels rich, warm and welcoming.
Sales Knowledge - Terry seemed to have an good idea of what building materials should cost. As I mentioned before, we first thought his estimated cost was high but it seemed to be right in keeping with our rough figures for costs plus labor.
Recognized Excellence - Terry for his determination that we were going to get exactly what we want, even when the discussion was uncomfortable. And Chris for his upbeat communications and enthusiasm no matter what task he was working on. Shelby for always being willing to work through the written documentation of our discussions, and decisions made throughout the months of remodeling.
Areas Of Satisfaction - We were pleased from beginning to end with the work ethic that is a core principal of Square Deal. My husband didn't always make things easy as we were getting started, challenging Terry with how things were to be done, but Terry held up throughout and earned our respect!
Areas For Improvement - They were great. Used them twice and would use them again.
Crew was courteous, fast and clean. I like the design of the windows. The interior molding around the windows was damaged, and Champion was unable to restore the molding back to its original condition. Window installers are not finish carpenters, and it didn't seem like Champion had anyone on their... more
This is a fantastic way to get started on a bath remodeling project. Kohler's tools and process helped us to focus on what we want to change and improve with the look and function of the room, and our designer provided excellent advice and guidance on everything from space planning to product select... more
The products provided were fine and done in a timely manner, but the crew were extremely poor at maintaining a safe work area, destroyed a lot of plant material and garden around the site, took away away approx $150 worth of gutter guards without asking, and made no effort to keep the area clean for... more
Professional, friend, knowledgeable group that worked hard to delivery a quality product in a timely manner. Communication was top tier.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Square Deal Construction Company, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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