The 2 man crew arrived on time as promised. They were professional, very knowledgeable and explained every step of the process. They left specific instructions on time frame before walking and driving on the new floor. Upon completion of the project their clean-up was top notch. The results were even better than I had imagined. My garage floor looks wonderful.
I appreciate your excellent work and the organization of how your company works. Five stars.
Excellent process from scheduling with Michele Hodgkiss to Jason O'Dell consultant which answered all my questions . And all the text that I sent to Jason. Installers were GREAT Albert Leal and crew did awesome job. Joshua Clapp came by and checked every window that had been installed and answered any questions we had. Windows are GREAT!!!
The sales pitch contained the statement that the verticals would be hand sanded prior to being treated with the finish. This was not the case, so I'm feeling we didnt get what we paid for. On the other hand I was pre-sold on this project and since there is no traffic on the walls I can live with it. I recommended to Aimee that Geoff should leave the hand sanding out of his sales pitch. The job was more than what I wanted to spend, but we needed this done badly. Still very happy with the outcome.
Great work and awesome warranty.
The process from start to finish was seamless. There was someone to work with at each stage along the way which we found extremely comforting. They were very accommodating and answered our questions in a timely manner.
everyone we were involved with at southwest exteriors were very professional.
Did what they said they would! Great job!
I had 11 windows installed and am very happy with them. The installers were well organized and took time to cover areas to protect them while working. There were two issues after the install was completed, both of which were caused during production and Southwest Exteriors fixed them without hesitation. I would definitely call them if you need windows.David
First class organization. Excellent and professional service. Project was scheduled at my convenience. The team showed up on time and completed the project on time. Very friendly and answered all our questions. They even assisted in moving a couple of shelves to make sure the corners were coated. Highly recommend!
Very polite and professional service. I can't wait until the next project.
We have nothing but outstanding feedback for the service and work product of all involved at Southwest Exteriors. From Steve and Jim in sales, to their proactive office staff, to Kyle, who meticulously installed our windows and doors, we are impressed! We cannot wait to move in to our renovated home soon - the window/door package was a large part of our new design. We plan on enjoying the "view" for many years ahead. We feel confident in the superior product and installation provided by SWE, and in knowing that if anything unforeseen happens, they will be readily available to continue to serve! Thank you Southwest Exteriors! Tim & Joyce Theis
I had a couple issues with my windows but the problem was taken care of to my satisfaction.
Southwest Exteriors (SE) focus is customer satisfaction. Jason, Jim, Michele and Joshua communicated at different stages of the process. They're constant contact with me as the customer helped to established a sense of trust in the company. The SE installers were very careful when installing the windows. They covered the floors in the hallway, stairs and bedrooms where they worked. After the job was complete, they cleaned the areas (inside and out) of any debris. Thank you for a job well done!
I CAN'T WAIT TO CALL THEM BACK TO DO MORE OF MY WINDOWS
Southwest Exteriors exceeded my expectations with professional service, quality products, friendly staff, and reasonable prices. I would highly recommend Southwest Exteriors.
A very professional group.
You get what you pay for. SW Exteriors did Hardy Plank siding for us several years ago, and we came back to them to retrofit our windows. The 30 year old windows were substandard and now we have the latest technology, well installed, and we are set for life. The windows were installed in one day, with a follow up for some touch up painting. We are pleased with the result.
Everyone from Southwest Exteriors with whom I dealt were pleasant, professional and helpful. The young men who installed our Hardy Board siding worked diligently and were here everyday from start to finish with no delays. House looks much better following their installation. Project manager kept us apprised of progress being made and estimated times for various stages of the project.
I am so pleased with my new doors from Southwest Exteriors! I would definitely recommend them.
Great product, install was very smooth, done on time and timely. Job site kept clean and tidy, very pleased! Highly recommended!
Southwest Exteriors did a great job. My garage floor looks great. The wife says we can live out here if we wanted to. Thank you very much for a job well done
The recent replacement of our patio door was done in an outstanding manner at every stage of the process from estimate determination thru proposal and completion and final touch ups.
Workers were very knowledgeable and took great pride in their work.
Beautiful products! Could not be happier with the outcome and the process. Highly recommend!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Southwest Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys