I didn't get as much help as I needed. My friends had trouble navigating the computer as much as I did.

Solar Energy World had very good communication throughout the process.

They were on time and professional, and did high quality work.

Solar Energy World was great to work with.

Additional Comments

Additional Comments - The process took longer than we expected but it was a good experience and we felt informed along the way.

On time, great job b all, start to finish

Solar Energy World left us hanging. They installed everything and as far as I know, it's up and working. They promised us a few things but have not held up to the promises. I haven't gotten responses.

Solar Energy World responded on time, would provide a call or text to follow up when they said, had a prompt staff, and kept all appointments.

Everyone from the beginning to the end provided a service that showed pride in their work and in their customer service.

They were absolutely excellent from start to finish.

We really loved the servicing they did.

honestly, this survey is a bit premature because I haven't even turned on my system yet, but everything up to this point has been good

They were excellent. I would highly recommend them! I have already recommended them to my family and friends!

they did a good job. Install crew was courteous and professional.

They were very friendly and took care of everything they said they would.

Friendly and honest communications with a single point of contact who takes full ownership for every issue related to my system. They took care of every detail and kept me well informed. They go well beyond expectations to clarify questions and resolve concerns. They do not try to gauge on every opportunity when any changes are needed. I feel Solar Energy World is a company I can trust.

Solar Analyst

Solar Analyst - Paul was very easy to communicate with, was clear every step of the way and pro-active.

Administrative Staff Professionalism

Administrative Staff Professionalism - Every contact was indeed very friendly and responsive. Everyone seem to know how to address any and every question I would come up with.

Installation Crew Professionalism

Installation Crew Professionalism - The installation crew was very well organized, and made very efficient use of time.

Installation Crew Leader

Installation Crew Leader - The installation crew leader made sure that progress could be made in spite of any unexpected issue. I actually had to leave the house before they were done and he perfectly followed instructions with respect to how to lock the house when he was done.

Installation Crew

Installation Crew - Indeed, when an error was found they communicated effectively and understood and addressed my questions very expeditiously.

Clean & Organized

Clean & Organized - I was very impressed with how neatly they prepare the work area and how precisely they returned everything they needed to change to the way they found it.

Trust

Trust - They not only follow through the end of the installation and activation, but they have made a commitment to be available to address any issues through the life of the system. So far they way they have handled my installation and activation leaves me no reason to doubt they will work well in the future.

Going Solar

Going Solar - I've wanted to do this for a long time. I am excited to see how it goes.

Additional Comments

Additional Comments - After about three previous failed tries to work with other companies, I can say that I am thankful that it did not work until I came across Solar Energy World, because the experience could not have been better.

I have, in fact, recommended the company to our HOA. The delays I encountered, which were substantial, were not the fault of Solar Energy World. The major one was the result of Covid related shipping problems and the other, almost one month, delay was the fault of Tampa Energy. Nonetheless, it has taken far longer to get my system on line than I expected and at this point I cannot assess how well the system is operating until TECO changes the meter to allow my system to merge with theirs.

It is great and everyone needs it.

It was relatively painless.

Additional Comments

Additional Comments - They are trustworthy, overall they did a great job on the project. I highly recommend them!

Great Customer Service

They kept me informed, were professional and helpful, and worked with me to make things go smoothly.

Many delays since June 2019. Still can't turn panels on even tho they were installed over a month ago

They were very kind, neat and tidy and I didn't have any problems. Wonderful company and very respectful.

They had good customer service and excellent explanation of the process.