Solar Energy World had very good communication throughout the process.
They were on time and professional, and did high quality work.
Solar Energy World was great to work with.
Additional Comments - The process took longer than we expected but it was a good experience and we felt informed along the way.
On time, great job b all, start to finish
Solar Energy World left us hanging. They installed everything and as far as I know, it's up and working. They promised us a few things but have not held up to the promises. I haven't gotten responses.
Solar Energy World responded on time, would provide a call or text to follow up when they said, had a prompt staff, and kept all appointments.
Everyone from the beginning to the end provided a service that showed pride in their work and in their customer service.
They were absolutely excellent from start to finish.
We really loved the servicing they did.
honestly, this survey is a bit premature because I haven't even turned on my system yet, but everything up to this point has been good
They were excellent. I would highly recommend them! I have already recommended them to my family and friends!
they did a good job. Install crew was courteous and professional.
They were very friendly and took care of everything they said they would.
Friendly and honest communications with a single point of contact who takes full ownership for every issue related to my system. They took care of every detail and kept me well informed. They go well beyond expectations to clarify questions and resolve concerns. They do not try to gauge on every opportunity when any changes are needed. I feel Solar Energy World is a company I can trust.
Solar Analyst - Paul was very easy to communicate with, was clear every step of the way and pro-active.
Administrative Staff Professionalism - Every contact was indeed very friendly and responsive. Everyone seem to know how to address any and every question I would come up with.
Installation Crew Professionalism - The installation crew was very well organized, and made very efficient use of time.
Installation Crew Leader - The installation crew leader made sure that progress could be made in spite of any unexpected issue. I actually had to leave the house before they were done and he perfectly followed instructions with respect to how to lock the house when he was done.
Installation Crew - Indeed, when an error was found they communicated effectively and understood and addressed my questions very expeditiously.
Clean & Organized - I was very impressed with how neatly they prepare the work area and how precisely they returned everything they needed to change to the way they found it.
Trust - They not only follow through the end of the installation and activation, but they have made a commitment to be available to address any issues through the life of the system. So far they way they have handled my installation and activation leaves me no reason to doubt they will work well in the future.
Going Solar - I've wanted to do this for a long time. I am excited to see how it goes.
Additional Comments - After about three previous failed tries to work with other companies, I can say that I am thankful that it did not work until I came across Solar Energy World, because the experience could not have been better.
I have, in fact, recommended the company to our HOA. The delays I encountered, which were substantial, were not the fault of Solar Energy World. The major one was the result of Covid related shipping problems and the other, almost one month, delay was the fault of Tampa Energy. Nonetheless, it has taken far longer to get my system on line than I expected and at this point I cannot assess how well the system is operating until TECO changes the meter to allow my system to merge with theirs.
It is great and everyone needs it.
It was relatively painless.
Additional Comments - They are trustworthy, overall they did a great job on the project. I highly recommend them!
Great Customer Service
They kept me informed, were professional and helpful, and worked with me to make things go smoothly.
Many delays since June 2019. Still can't turn panels on even tho they were installed over a month ago
They were very kind, neat and tidy and I didn't have any problems. Wonderful company and very respectful.
They had good customer service and excellent explanation of the process.
Additional Comments - Solar Energy World did a fantastic job with us (beginning to end) as a part of the Montgomery County Co-Op. They were prompt, did things ahead-of-schedule, fixed any mistakes to my satisfaction, and overdelivered on quality, install team, and back-end support. Solar Energy World has fantastic customer service and made switching to solar easy for us as a busy family. Bravo! I would recommend them to anyone without hesitation!
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Solar Energy World as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys