My experience was okay. I purchased my house with cash. Some things were supposed to be fixed, but they haven't been. The sod is 12 feet from the house. Some things went well, and some things did not. They skipped my house with sod, but everyone who closed after me got extra sod, and the lady who closed before me doesn't have that issue. We've been calling about the heat, but they haven't returned our call. I spoke with the contractor, and he is supposed to come back and fix the caulking, which is thinning, but he hasn't come to fix it yet. I feel that they did a poor job because we paid cash for the house, so they aren't fixing anything. Certain stuff I get, but some I don't. When you close, you are on your own. I've only been in the house for a month.

Like the attention to detail

The quality of the home is not quality. They were supposed to refund me $215.00. They made the promise before I closed. I still haven't received my $215.00. They had to do a home inspection three times because they didn't fix what they were supposed to fix, and they waited till the last hour to get it fixed, so they owe me $215.00. Then the quality home is just not a quality home. But I understand that these are budget homes. I'm used to a high-end home.

There seems to be more options than other builders, which is a plus…but our experience as a whole did not live up to the hype presented by the selling agent.

Linda Keller did a great job. She and the other female representative have been a tremendous help in the process of purchasing my home even after being in my home.

While the home has great curb appeal, the interior workmanship has been disappointing. As a new homeowner, I didn’t expect to deal with issues so soon, flooring defects, HVAC problems, a damaged door, and concerned areas in the ceiling. Overall, the work feels rushed and below the standard I expected.

Jessica Flaig was awesome from start to finish with the process

They were great.

The construction manager, Mr. West, was very professional, knowledgeable, and helpful in attending to my questions and concerns. He explained everything in layman's terms, so I understood the process. He went over everything from the operation of the appliances to the exterior of the property. The house was completed promptly. I was very pleased.

Our experience was great—Conner always made sure to actively listen and was so accommodating on multiple occasions.

Our builder, Dana, was excellent. They were very transparent and let us walk through the house whenever we liked as long as we gave them a heads-up.

My home is beautiful. Those representing the builder were great communicators, friendly and easy to talk to.

Always kept me up to date and did great work.

The homes are well-built, and every interaction we've had with Smith Douglas employees has been positive.

Yes, I will recommend friends family anybody that wanna ask me about a brand new house

I like how hands-on and knowledgeable the representatives of the builders were.

The selected neighborhoods are great, and the options available are quite decent. However, the quality of some of the materials used could be significantly improved.

I am liking it so far.

Not having any type of way to receive mail is extremely frustrating. I also was not informed of this until after closing.

I would recommend Smith Douglas Alabama to any friend 10x over. My experience was so effortless and easy! But honestly it was the customer service that gives them a 5 star rating. Especially Tony and Hunter! I would do this process all over again if I got the opportunity to work with those two again!

Smith Douglas was great to work with. The salesperson and builder were great, but the preferred lender was horrible.

The seller could not get it together. Paperwork was lost. The final price was not the actual final price. I would never buy from Smith Douglas again I cannot as a buyer choose to back out of the deal due to the contract if Smith Douglas themselves make a mistake which they did when I was going through the buying process. Had I known how incompetent the sellers office would be I would not have bought this house. You should have an area manager type of person who oversees the seller’s office so that if I have an issue with the seller (By seller I mean sales rep) I should have the ability to go over their head. If I had the ability to, I would’ve fired your sales rep. Her level of incompetence cost me money and made my experience worse than it had to be. I cannot in good faith recommend Smith Douglas to a friend or family member. If this is how y’all’s buying process is going to be.

Dana & Jennifer made the entire process super easy for me as a first time builder.

Lisa and Jake were amazing!

It was easier to pick a house model and all of the additions to go in our home, since everything was laid out so perfectly, than picking dinner every night. They made it very easy for me.