The construction manager, Mr. West, was very professional, knowledgeable, and helpful in attending to my questions and concerns. He explained everything in layman's terms, so I understood the process. He went over everything from the operation of the appliances to the exterior of the property. The house was completed promptly. I was very pleased.

Our experience was great—Conner always made sure to actively listen and was so accommodating on multiple occasions.

Our builder, Dana, was excellent. They were very transparent and let us walk through the house whenever we liked as long as we gave them a heads-up.

My home is beautiful. Those representing the builder were great communicators, friendly and easy to talk to.

Always kept me up to date and did great work.

The homes are well-built, and every interaction we've had with Smith Douglas employees has been positive.

Yes, I will recommend friends family anybody that wanna ask me about a brand new house

I like how hands-on and knowledgeable the representatives of the builders were.

The selected neighborhoods are great, and the options available are quite decent. However, the quality of some of the materials used could be significantly improved.

I am liking it so far.

Not having any type of way to receive mail is extremely frustrating. I also was not informed of this until after closing.

I would recommend Smith Douglas Alabama to any friend 10x over. My experience was so effortless and easy! But honestly it was the customer service that gives them a 5 star rating. Especially Tony and Hunter! I would do this process all over again if I got the opportunity to work with those two again!

Smith Douglas was great to work with. The salesperson and builder were great, but the preferred lender was horrible.

The seller could not get it together. Paperwork was lost. The final price was not the actual final price. I would never buy from Smith Douglas again I cannot as a buyer choose to back out of the deal due to the contract if Smith Douglas themselves make a mistake which they did when I was going through the buying process. Had I known how incompetent the sellers office would be I would not have bought this house. You should have an area manager type of person who oversees the seller’s office so that if I have an issue with the seller (By seller I mean sales rep) I should have the ability to go over their head. If I had the ability to, I would’ve fired your sales rep. Her level of incompetence cost me money and made my experience worse than it had to be. I cannot in good faith recommend Smith Douglas to a friend or family member. If this is how y’all’s buying process is going to be.

Dana & Jennifer made the entire process super easy for me as a first time builder.

Lisa and Jake were amazing!

It was easier to pick a house model and all of the additions to go in our home, since everything was laid out so perfectly, than picking dinner every night. They made it very easy for me.

Each person from the Sales Office to the guy laying sod was very professional and presented themselves as employees who wanted to produce the finest home possible. Special Shoutout to :

1. Kristin Winfrey (The Best)
2. David Ellison
3. Josh Daniel
4. Stephan Bryant

The subdivision that I bought in, is the best garden/patio home that I have ever seen. I have plenty of room between the house, big long street, and wide driveways up to six cars. I have been in there two months, and it's looking fairly well built. It's not a million dollar home with fancy wood, but for the money it looks like they are well built. They are better than D.R. Horton homes. I do not see any way you could build anymore homes. You do not want to get into a garden home community with hundred of homes. They only have about 7-8 homes left to build out, but this is an outstanding neighborhood. With only 70 homes, everyone could know everyone in your community. Once they are done with the final 7-8 homes, they will have to buy land to build elsewhere. I know half of the people here with only being here 2 months. I walk down the road a lot, but if you get the wrong kind of people here, they will speed, and run over women and their baby carriages. I hope it stays this way, because, it is an outstanding neighborhood.
Shauna is outstanding and went the extra mile for us. B.J. Brown, the broker, and someone I knew, took an interest in helping me buy a new home. Buying a new house is hard, and I wanted to pull my hair out. I am living in the Ponderosa Highlands, and it is very nice. They have wide roads, and everyone waves at each other. It is like an Ozziet and Harriet re-run. I hope it stays this way.

The process was easy. We picked out a few home plans, view the homes and pick the finishes we liked.

I would recommend Smith Douglas Homes for the following reasons: The homebuying process was extremely organized, efficient, and professional. All the Smith Douglas employees were professional, courteous, and treated us as neighbors. Our home was built ahead of schedule, and we visited the worksite weekly to check for any issues with materials or workmanship. We were satisfied that we were purchasing a quality home at a reasonable price. After moving in the warranty people have done an exceptional job taking care of any issues and answering our questions. I called the contractor with an issue, and he had someone onsite within a couple of hours, so we have peace of mind with our purchase. The civil engineers also did a great job with the community layout and irrigation plan. It's a beautifully laid out neighborhood where I think my family will be safe, healthy, and happy.

Certain quality in the building process could use some improvement

From the very beginning until now I have had a wonderful experience! You have a great team of people and I have had an awesome time.

I would definitely recommend Smith Douglas. I’m so very proud of my home and am so very happy because of y’all.

The representative was knowledgeable and very helpful. She/he was able to answer all of my questions, day or night.

Shina Miles was very friendly and professional and made the whole process run smoothly.