GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about their experience and that members get the most accurate and detailed feedback possible.

Public reviews

When a survey contains the "Review" question, that respondent's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the respondent and verified by GuildQuality.

Contact

Have any questions? Feel free to contact us. We will be happy to hear from you!

support@guildquality.com

(888) 355-9223

Each item listed under "Satisfaction" represents a specific question asked by GuildQuality to respondents of SERVPRO of South and Northwest Grand Rapids surveys as part of our process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.

A respondent is considered satisfied about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.

Contact

Have any questions? Feel free to contact us. We will be happy to hear from you!

support@guildquality.com

(888) 355-9223