Our experience was great from the time we got the quote to the installation. They were very professional and everything went smoothly. We would definitely recommend their service to anyone!
The team was fantastic! Their sales rep did an extremely thorough inspection and flagged issues that competitors missed or were going to wait to bring up once it began. The pricing was very transparent and honest and very competitive. Their install team and project manager took extreme care in protecting plants and collecting debris.
The initial guy that came out and went on the roof was great from start to finish. I told them he's an excellent representative for the company. Jim Heroux was awesome. He was really good, and really cool. He's the reason I called you guys back. He did a really good job and deserves a shout-out.
You can have the best product in the world, but if the work is terrible, I won't recommend it.
Security-Luebke did an excellent job in installing our new roof we are very satisfied with the work and we would highly recommend them.
The crew who completed our gutters did a terrible job with clean up. Even after multiple attempts by mgmt to find and remove nails etc from my lawn I’m still finding them as late as last week! Very disappointing
The presentation of my roof, what was wrong with it and how it would be fixed with use of the iPad really sold me with security luebke roofing. All other estimates were much lower, but this sold me on how well you communicate.
Absolutely perfect. Great communication and great workmanship. I couldn't ask for better.
Quality product, crew on time, clean
I was totally impressed and satisfied with both my roofing crew and gutter crew. Both crews were extremely professional in their timing, workmanship and cleanup. Thank you 👍
So I got blindsided by my roof repair. Security was the only ones to stick with me for the better part of a year. It took me that long to figure out the expenses and what not. They stayed in touch and was friendly throughout my who experience. They even did double and triple checks on most things. Like clean up and other specific things that needed to be done. Honestly I couldn’t ask for more from a company.
The salesperson was very thorough explained everything to me the salesperson was very thorough explained everything to me when on the roofing took pictures even in bad weather the crew arrived on when they said they would be here they were here they were very professional while they were here no rowdiness no loud language they were just very very good people and the job looks very very nice
I would recommend this team of professionals to anyone who wants quality roofing work done at a fair price!
The salesperson was extremely knowledgeable and easy to speak with and work with. I was impressed by this company. I have spoken with members of the team in the office, they are all knowledgeable and very nice people.
We are very happy with our overall experience from the inspection, quoting, scheduling, installation and clean up. Security-Luebke kept us informed and remained on schedule throughout the project.
New roof and skylight look good and haven't leaked yet.
They were thorough during the whole process and they kept in touch with me. I knew exactly what to expect and when to expect them.
I would recommend Lubke in a heartbeat. James, Chris & Tina were easy and pleasant to work with.
Great to work with all around.
Great service,timely and professional.Got done quickly and looks great.
They do great work and are always timely and professional.
Installation and cleanup were excellent.
I definitely would recommend them.
I would recommend Security Luebke, Inc. without hesitation.
quick response to our problem and resolution of the work needed
I have an old house with stone chimneys. They didn't do just regular flashing because the stone had been cut. They stopped work on that and had engineer custom cut flashing to fit it. I was very impressed with that.
I am disappointed that i was able to find more than 2 dozen pieces of roofing nails and staples just between the front drive way and the concrete patio. This is where my children play. And on top of that, after the first rain, another 50 or so pieces of roofing nails came down one of the down spouts. Clearly they didn't clean up one side at all. I have sent pictures of both to Ciara. I have some decorative string lights in front of my main door. Instead of taking the screws out, your team decided to yank it out and broke the hook that held it in place. So after the roof was changed, they felt it was ok to leave it on the floor instead on hanging it back. Kyle was very helpful. He came to the house 3 times to fix different things. I didn't anticipate I would have to do this much post work follow up. I picked SLR thinking that i would not even know the roof got changed. Finally I paid in full. And only last night I noticed that the gutters in my back yard have been scratched up by what looks like ladder marks but I am too tired to call again and what are the chances you will fix it now that i've paid in full.
Definitely would recommend. Every aspect of the process was well handled
Professional , reliable, quality ‘
There is a reason Security-Luebke is #1 in the Fox Valley and have been doing this for 38 years. Start with the best. I didn’t and learned the hard way with a crooked roofing company. Security-Luebke would have saved me years of trauma, money and heartache had I started with the best from day one. My roof is done right now. Do your homework and only accept the best in the business which is Security-Luebke.
highly professional! The team did exactly what they said they would do! Timely and worked until the roof was complete! appreciated this very much!
Both the roof and gutter installation went smoothly. The one small glitch where I had requested that some sheathing be replaced had not been communicated to the crew, although the materials had been sent to the site. Immediately, I could talk to a supervisor and the issue was communicated to the crew and the sheathing was replaced still within the timeline. I like that the estimator helped me consider another product, which was too expensive, but helped me choose the upgraded product that met most of my concerns.
They were good, hardworking guys. They took minimal breaks, although it was very hot.
We had an exceptionally good experience with Security Luebke Roofing. They were professional, did great quality work, and followed through on all of their commitments. Highly recommended.
They followed the safety rules fairly close. I only had to comment to the crew once to put their safety harness back on.
Not sure after going through this.
It was done fast and efficiently. They came back to reinstall the gutter filters sooner than they had given me a date for. That was nice. Everything was done quickly.
Did quality work, the roofers, gutter and downspout, and gutterguard peaple are on totally different time schedules. Only took 3 days to finish but almost a month to complete
You guys are amazing and great at what you do. We really appreciate everything you have done.
Professional and quality oriented in all aspects of the project from start to finish
Absolutely, I would recommend them.
I won't leave a review because I feel like my situation was a little complicated.
The entire process was simple, on time and the two guys that worked on the project were great to work with.
They are the most professional and organized company I have ever dealt with and I have been in business for 55 years.
Work was very professionally done.
They were fast, efficient, and did an excellent job. They also cleaned the area very well.
I'd love to give more than 5 stars. Everyone I dealt with at S.L. did a great job. Very professional, courteous, great at communication, etc etc. When the job started, they didn't stop until it was complete. No delays. Even the laborers were incredible. No loud music, hard working, polite to my family, and always smiling. Without hesitation, I would recommend S.L. to a friend, family member or coworker.
Luebke did the initial roof replacement for us in 1997. The shingles and workmanship lasted this long and changes to the roof for addition of solar panels was the only reason I needed additional work, so I naturally wanted the best!
We’re very happy to have chosen Security Luebke Inc. and would definitely recommend them to anyone!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Security-Luebke Roofing Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys