After being quoted a higher price and a 9 month lead time with another company I called Security Luebke and was able to get my garage roof done in a matter of weeks. Thank you!
Response to the initial contact was prompt and everything after that went smoothly. Communication updates around scheduling exceeded expectations. Excellent service and looks great.
The customer service did a great job when mistakes were found. They stand behind their work and fix problems.
Our house looks as good as new; it is perfect; they did a good job.
I told the salesman, Julius, that I had a few different estimates done, and he was the only one who actually got up on my roof and walked me through it. Others used some app and satellite pictures, and I would not trust that at all. The reason I hired them was because he actually got up on the roof. I am not going to trust a car mechanic who doesn't test my car or a roofing company that doesn't get on the roof. Thank you very much for actually being a roofing company and doing that. The price was good, and it was on par with everything else. It wasn't the best price but not the worst, but with them getting on the roof, that definitely went somewhere.
I would strongly recommend this company. They did a good job.
They kept in touch re: no workers one day due to rain (understandable).
Security-Luebke Roofing didn't disappoint. They were professional. I am very happy with the work they did and would highly recommend them.
From the first contact with the people at Security-Luebke, I felt extremely comfortable because of how professional they were. I was contacted at least 2-3 times before the installers actually came and all questions I had were promptly answered. The installation crew prioritized safety and responded well to any request I had. We will use them again for our main house roof and would highly recommend!
Crew was friendly and worked extremely hard to get the job done in a day. They cleaned up was exceptional as I found no nails or remnants laying around after they left. Also, I appreciated the follow up the next day to inspect the work and to do one final inspection of the clean up.
very satisfied with the whole experience.
Very professional, explained the process, answered questions kept me updated.
I was very pleased with every aspect from the customer service to the price to the quality of work. Thank you!!
It looks good, and they did a great job. I would recommend Security-Luebke Roofing Inc. to a friend.
Our experience was great from the time we got the quote to the installation. They were very professional and everything went smoothly. We would definitely recommend their service to anyone!
The team was fantastic! Their sales rep did an extremely thorough inspection and flagged issues that competitors missed or were going to wait to bring up once it began. The pricing was very transparent and honest and very competitive. Their install team and project manager took extreme care in protecting plants and collecting debris.
The initial guy that came out and went on the roof was great from start to finish. I told them he's an excellent representative for the company. Jim Heroux was awesome. He was really good, and really cool. He's the reason I called you guys back. He did a really good job and deserves a shout-out.
You can have the best product in the world, but if the work is terrible, I won't recommend it.
Security-Luebke did an excellent job in installing our new roof we are very satisfied with the work and we would highly recommend them.
The crew who completed our gutters did a terrible job with clean up. Even after multiple attempts by mgmt to find and remove nails etc from my lawn I’m still finding them as late as last week! Very disappointing
The presentation of my roof, what was wrong with it and how it would be fixed with use of the iPad really sold me with security luebke roofing. All other estimates were much lower, but this sold me on how well you communicate.
Absolutely perfect. Great communication and great workmanship. I couldn't ask for better.
Quality product, crew on time, clean
I was totally impressed and satisfied with both my roofing crew and gutter crew. Both crews were extremely professional in their timing, workmanship and cleanup. Thank you 👍
So I got blindsided by my roof repair. Security was the only ones to stick with me for the better part of a year. It took me that long to figure out the expenses and what not. They stayed in touch and was friendly throughout my who experience. They even did double and triple checks on most things. Like clean up and other specific things that needed to be done. Honestly I couldn’t ask for more from a company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Security-Luebke Roofing Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys