The estimator that came did a really good job. Now that the work has been completed, I have requested a quote for my insurance on one of the damaged sections. He is not responding to my request now. He started out good, but now that he's not responding, he is terrible. I would not recommend him to anyone. His name was Julius. I requested that quote from him three times, and he has still not responded. I am very disappointed. The installers, however, did a good job.

Initial Contact

Initial Contact - Bill is knowledgeable and easy going.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Areas Of Satisfaction

Areas Of Satisfaction - Wonderful people and attitudes were great

Recognized Excellence

Recognized Excellence - Eric and Emily

Sales Professionalism

Sales Professionalism - He, Julius, was excellent, provided pictures of some problems we were having, and did a great job explaining the process and what was included in the bid.

Communication

Communication - Evelyn was my point person and she was fantastic.

Clean & Safe

Clean & Safe - They did an amazing clean-up job.

Areas Of Satisfaction

Areas Of Satisfaction - Security-Luebke Roofing Inc. exceeded my expectations in the whole process, from the initial quote to the final clean-up and inspection. They definitely raised the bar in my contractor experience.

Recognized Excellence

Recognized Excellence - Evelyn was the scheduler and was fantastic. Julius who did the initial quote did a great job explaining everything and how the process would go. It was a very professional bid.

Additional Comments

Additional Comments - I wish they had a branch in Oregon, where I live.

Areas For Improvement

Areas For Improvement - They fell short of my expectations in the nail removal.

Quality Of Workmanship

Quality Of Workmanship - So far I am satisfied with the quality of the workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - They exceed my expectations with the time it took.

Recognized Excellence

Recognized Excellence - I would like to recognize the crew that came out. They did fairly well, and I would also like to recognize the salesperson, for his exceptional service.

Additional Comments

Additional Comments - Everything is good.

Shingle Appearance

Shingle Appearance - The roof looks very nice. We are very happy with it.

Sales Professionalism

Sales Professionalism - Mike was fantastic, polite, timely, and answered all my questions.

Installation Crew

Installation Crew - Timely, professional

Quality Of Workmanship

Quality Of Workmanship - They did an absolutely great job!

Areas For Improvement

Areas For Improvement - Nothing to comment here, everything was great

Areas Of Satisfaction

Areas Of Satisfaction - Excellent customer service, communication, and professionalism, I would recommend Security-Luebke Roofing to anyone looking for roofing or gutter work!

Current Referrals

Current Referrals - Not at this time, but I will definitely provide your contact information if I am asked.

Recognized Excellence

Recognized Excellence - Mike - thank you for your time and help through the process. Emily - Excellent communication, customer service and updates, thank you!

Additional Comments

Additional Comments - Thank you all for making something that could have been a difficult task pain free!

Everything was of satisfactory.

Areas For Improvement

Areas For Improvement - Security-Luebke Roofing Inc. fell short of my expectations in no areas.

Areas Of Satisfaction

Areas Of Satisfaction - Security-Luebke Roofing Inc. meet or exceed my expectations in all areas.

Additional Comments

Additional Comments - They did a good job and satisfactory with the finished project.

Areas For Improvement

Areas For Improvement - I can't think of anything that fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations by getting everything done quickly and professionally.

Recognized Excellence

Recognized Excellence - I would like to recognize everybody. Charlie was the salesperson, and I believe Virginia was good, too.

Need to be careful. Damaged wood and wall.

Clean up after the roofing was excellent. Cleanup after downspouts was not good. Nails and brackets found in lawn. Roofers failed to replace the vents in the roof over the family room. If I hadn’t noticed it I don’t know what kind of moisture problems I would have in the future.

Professional planning, high-quality workmanship, and reasonable cost for the quality.

I think they did good work.

Initial Contact

Initial Contact - I am very satisfied with it and it looks good.

Sales Professionalism

Sales Professionalism - The salesperson was always professional.

Professional & Organized

Professional & Organized - They were very much so professional and organized at Security-Luebke Roofing, Inc.

Installation Crew

Installation Crew - The installation crew was very well organized and professional.

Quality Of Workmanship

Quality Of Workmanship - I was very satisfied with the workmanship and the whole job.

Value

Value - I think I received a fair value for my money.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with picking out the colors for the shingles.

good quality form dumpster delivery, yard protection, update throughout the day and cleanup even next day follow-up.

Contractor Knowledge

Contractor Knowledge - great crew, answered any questions and repaired all broken or louse boards after shingle removal

Communication

Communication - update throughout the day and cleanup even next day follow-up.

Installation Crew

Installation Crew - great crew, answered any questions and repaired all broken or louse boards after shingle removal

Shingle Appearance

Shingle Appearance - color and quality was great

Problem Resolution

Problem Resolution - fixed all problems correctly

Additional Comments

Additional Comments - Great Job!!

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I think the price they gave me was a very good price. I think they exceeded that and went beyond what I thought were the issues on my roof, and found things and pointed them out to me. It was above and beyond.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman Jim Heroux for his exceptional service. I can't remember the names of the two workers. They were both very good and worked all day. They worked hard, did the job like they were supposed to, and went beyond.

Shingle Appearance

Shingle Appearance - The color fits the house

Areas For Improvement

Areas For Improvement - They were one bundle short on the garage but came back before the rain the next day to complete the job

Areas Of Satisfaction

Areas Of Satisfaction - Making sure everything was cleaned up after the job was complete. Also covering plants surrounding the house

Recognized Excellence

Recognized Excellence - Everyone that was here did a great job and respected my property

Additional Comments

Additional Comments - I no longer have to worry about shingles flying off my roof

Very responsive team and the project went fast, smooth, and well.

Work Done Right

Work Done Right - Gutters were installed incorrectly (down spout places twisted and wrong) but the issue was very quickly fixed to our satisfaction

Problem Resolution

Problem Resolution - See above

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Fast, friendly, and reliable

Recognized Excellence

Recognized Excellence - Alex and Virginia were wonderful to work with!

Security-Luebke did an excellent job replacing shingles and making repairs to the roof. The quality of workmanship is very professional.

I am disappointed with how the two gutters were joined in the front of the house. If it weren't right next to our front door, I would not care so much. After I called in, additional screws were added to connector piece but it still does not look professional. It is hard for me to believe that a better 90-degree angle connector piece is not available or could not be made.

I wish I could send in the pictures.

Recognized Excellence

Recognized Excellence - Alex in sales was excellent.

Would recommend this roofing company. Smooth experience from signing contract to havng my roof completed. Workers were great at getting the roof done in one day and cleaning up after. My roof looks great.

Communication

Communication - Always kept me in the loop on what was going to get done when.

at every turn, everyone involved went above and beyond normal expectations

Sales Professionalism

Sales Professionalism - professional and extremely friendly

Problem Resolution

Problem Resolution - when unexpected problems came up, solutions were discussed and solved very quickly

Foreman

Foreman - he was the definition of above and beyond

Recognized Excellence

Recognized Excellence - Aaron Kane was more helpful than I could have hoped for, and his leadership inspired me to do work for myself that I hadn't planned on doing. (I wasn't planning on putting in a garden, but his work ethic inspired me to put it in)

Additional Comments

Additional Comments - the job took a little longer than I expected, but the results were better than I hoped.