The estimator that came did a really good job. Now that the work has been completed, I have requested a quote for my insurance on one of the damaged sections. He is not responding to my request now. He started out good, but now that he's not responding, he is terrible. I would not recommend him to anyone. His name was Julius. I requested that quote from him three times, and he has still not responded. I am very disappointed. The installers, however, did a good job.
Initial Contact - Bill is knowledgeable and easy going.
Areas For Improvement - None
Areas Of Satisfaction - All
Areas Of Satisfaction - Wonderful people and attitudes were great
Recognized Excellence - Eric and Emily
Sales Professionalism - He, Julius, was excellent, provided pictures of some problems we were having, and did a great job explaining the process and what was included in the bid.
Communication - Evelyn was my point person and she was fantastic.
Clean & Safe - They did an amazing clean-up job.
Areas Of Satisfaction - Security-Luebke Roofing Inc. exceeded my expectations in the whole process, from the initial quote to the final clean-up and inspection. They definitely raised the bar in my contractor experience.
Recognized Excellence - Evelyn was the scheduler and was fantastic. Julius who did the initial quote did a great job explaining everything and how the process would go. It was a very professional bid.
Additional Comments - I wish they had a branch in Oregon, where I live.
Areas For Improvement - They fell short of my expectations in the nail removal.
Quality Of Workmanship - So far I am satisfied with the quality of the workmanship.
Areas Of Satisfaction - They exceed my expectations with the time it took.
Recognized Excellence - I would like to recognize the crew that came out. They did fairly well, and I would also like to recognize the salesperson, for his exceptional service.
Additional Comments - Everything is good.
Shingle Appearance - The roof looks very nice. We are very happy with it.
Sales Professionalism - Mike was fantastic, polite, timely, and answered all my questions.
Installation Crew - Timely, professional
Quality Of Workmanship - They did an absolutely great job!
Areas For Improvement - Nothing to comment here, everything was great
Areas Of Satisfaction - Excellent customer service, communication, and professionalism, I would recommend Security-Luebke Roofing to anyone looking for roofing or gutter work!
Current Referrals - Not at this time, but I will definitely provide your contact information if I am asked.
Recognized Excellence - Mike - thank you for your time and help through the process. Emily - Excellent communication, customer service and updates, thank you!
Additional Comments - Thank you all for making something that could have been a difficult task pain free!
Everything was of satisfactory.
Areas For Improvement - Security-Luebke Roofing Inc. fell short of my expectations in no areas.
Areas Of Satisfaction - Security-Luebke Roofing Inc. meet or exceed my expectations in all areas.
Additional Comments - They did a good job and satisfactory with the finished project.
Areas For Improvement - I can't think of anything that fell short of my expectations.
Areas Of Satisfaction - They exceeded my expectations by getting everything done quickly and professionally.
Recognized Excellence - I would like to recognize everybody. Charlie was the salesperson, and I believe Virginia was good, too.
Need to be careful. Damaged wood and wall.
Clean up after the roofing was excellent. Cleanup after downspouts was not good. Nails and brackets found in lawn. Roofers failed to replace the vents in the roof over the family room. If I hadn’t noticed it I don’t know what kind of moisture problems I would have in the future.
Professional planning, high-quality workmanship, and reasonable cost for the quality.
I think they did good work.
Initial Contact - I am very satisfied with it and it looks good.
Sales Professionalism - The salesperson was always professional.
Professional & Organized - They were very much so professional and organized at Security-Luebke Roofing, Inc.
Installation Crew - The installation crew was very well organized and professional.
Quality Of Workmanship - I was very satisfied with the workmanship and the whole job.
Value - I think I received a fair value for my money.
Areas Of Satisfaction - They met or exceeded my expectations with picking out the colors for the shingles.
good quality form dumpster delivery, yard protection, update throughout the day and cleanup even next day follow-up.
Contractor Knowledge - great crew, answered any questions and repaired all broken or louse boards after shingle removal
Communication - update throughout the day and cleanup even next day follow-up.
Installation Crew - great crew, answered any questions and repaired all broken or louse boards after shingle removal
Shingle Appearance - color and quality was great
Problem Resolution - fixed all problems correctly
Additional Comments - Great Job!!
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - I think the price they gave me was a very good price. I think they exceeded that and went beyond what I thought were the issues on my roof, and found things and pointed them out to me. It was above and beyond.
Recognized Excellence - I would like to recognize the salesman Jim Heroux for his exceptional service. I can't remember the names of the two workers. They were both very good and worked all day. They worked hard, did the job like they were supposed to, and went beyond.
Shingle Appearance - The color fits the house
Areas For Improvement - They were one bundle short on the garage but came back before the rain the next day to complete the job
Areas Of Satisfaction - Making sure everything was cleaned up after the job was complete. Also covering plants surrounding the house
Recognized Excellence - Everyone that was here did a great job and respected my property
Additional Comments - I no longer have to worry about shingles flying off my roof
Very responsive team and the project went fast, smooth, and well.
Work Done Right - Gutters were installed incorrectly (down spout places twisted and wrong) but the issue was very quickly fixed to our satisfaction
Problem Resolution - See above
Areas For Improvement - None
Areas Of Satisfaction - Fast, friendly, and reliable
Recognized Excellence - Alex and Virginia were wonderful to work with!
Security-Luebke did an excellent job replacing shingles and making repairs to the roof. The quality of workmanship is very professional.
I am disappointed with how the two gutters were joined in the front of the house. If it weren't right next to our front door, I would not care so much. After I called in, additional screws were added to connector piece but it still does not look professional. It is hard for me to believe that a better 90-degree angle connector piece is not available or could not be made.
I wish I could send in the pictures.
Recognized Excellence - Alex in sales was excellent.
Would recommend this roofing company. Smooth experience from signing contract to havng my roof completed. Workers were great at getting the roof done in one day and cleaning up after. My roof looks great.
Communication - Always kept me in the loop on what was going to get done when.
at every turn, everyone involved went above and beyond normal expectations
Sales Professionalism - professional and extremely friendly
Problem Resolution - when unexpected problems came up, solutions were discussed and solved very quickly
Foreman - he was the definition of above and beyond
Recognized Excellence - Aaron Kane was more helpful than I could have hoped for, and his leadership inspired me to do work for myself that I hadn't planned on doing. (I wasn't planning on putting in a garden, but his work ethic inspired me to put it in)
Additional Comments - the job took a little longer than I expected, but the results were better than I hoped.