Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I think the price they gave me was a very good price. I think they exceeded that and went beyond what I thought were the issues on my roof, and found things and pointed them out to me. It was above and beyond.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman Jim Heroux for his exceptional service. I can't remember the names of the two workers. They were both very good and worked all day. They worked hard, did the job like they were supposed to, and went beyond.

Shingle Appearance

Shingle Appearance - The color fits the house

Areas Of Satisfaction

Areas Of Satisfaction - Making sure everything was cleaned up after the job was complete. Also covering plants surrounding the house

Recognized Excellence

Recognized Excellence - Everyone that was here did a great job and respected my property

Additional Comments

Additional Comments - I no longer have to worry about shingles flying off my roof

Very responsive team and the project went fast, smooth, and well.

Areas Of Satisfaction

Areas Of Satisfaction - Fast, friendly, and reliable

Recognized Excellence

Recognized Excellence - Alex and Virginia were wonderful to work with!

Security-Luebke did an excellent job replacing shingles and making repairs to the roof. The quality of workmanship is very professional.

I am disappointed with how the two gutters were joined in the front of the house. If it weren't right next to our front door, I would not care so much. After I called in, additional screws were added to connector piece but it still does not look professional. It is hard for me to believe that a better 90-degree angle connector piece is not available or could not be made.

I wish I could send in the pictures.

Would recommend this roofing company. Smooth experience from signing contract to havng my roof completed. Workers were great at getting the roof done in one day and cleaning up after. My roof looks great.

Communication

Communication - Always kept me in the loop on what was going to get done when.

at every turn, everyone involved went above and beyond normal expectations

Sales Professionalism

Sales Professionalism - professional and extremely friendly

Problem Resolution

Problem Resolution - when unexpected problems came up, solutions were discussed and solved very quickly

Foreman

Foreman - he was the definition of above and beyond

Recognized Excellence

Recognized Excellence - Aaron Kane was more helpful than I could have hoped for, and his leadership inspired me to do work for myself that I hadn't planned on doing. (I wasn't planning on putting in a garden, but his work ethic inspired me to put it in)

Additional Comments

Additional Comments - the job took a little longer than I expected, but the results were better than I hoped.

Initial Contact

Initial Contact - Sales associate was very knowledgeable and answered all of our questions. He provided samples as well. Very friendly and professional.

Security-Luebke Roofing Inc. did a great job. They were very upfront with their pricing and scope of work, and they cleaned up very well when they were done with my gutters.

Sales Knowledge

Sales Knowledge - The Security-Luebke Roofing Inc. salesperson was absolutely knowledgeable and helpful regarding my project.

Installation Crew

Installation Crew - The Security-Luebke Roofing Inc. installation crew was absolutely organized and professional. I listened to their trivia.

Foreman

Foreman - Yes, the foreman was professional and courteous, though I was not around much for that part, but when I talked to him, he was.

Scheduling

Scheduling - They got in earlier than I expected.

Shingle Appearance

Shingle Appearance - Top quality and complimentary to our home neighborhood.

Recognized Excellence

Recognized Excellence - Greeting to Security-Luebke Roofing Inc. My husband and I could not give one person credit for what was totally a team effort. From Wyatt, Jerad, Eveyln, Virginia, day installation crew and the dumpster removal driver, they all receive our highest recognition for a job well done!!

Additional Comments

Additional Comments - This was our first experience in having a roof replaced! We could not have felt more confident in our choice of Security-Luebke. Every step was explained, a time line of the process was clear and every person working on our project was friendly, helpful and made us feel like family. We were extremely impressed that our roof was completed in one day with immaculate clean up. We have received many complements from neighbors and we are very quick to give Security -Luebke the credit!! Thank you so very much. Our home has a new makeover!!

Additional Comments

Additional Comments - Security-Luebke was very easy to work with...we had a slight hiccup in the beginning but everything was great. The crew cleaned up every night and they were very quick!! Thank you!

Very friendly

Everybody did an excellent job, they arrived as was scheduled, they did there job in a timely mattered and cleaned up everything.

Areas Of Satisfaction

Areas Of Satisfaction - I would say thet met or exceeded all of our expectations.

Recognized Excellence

Recognized Excellence - A special shout out to Pablo and his crew, especially to Pablo for doing me a favor and pumping up my ATV tire. I didn't get a chance to thank him.

Great installation

The people you employ are the best! Anthony and Aaron and Emily were wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The communication during the installation of the roof exceeded my expectations. Additional needs were explained and resolved right away.

They knew what had to be done and their workmanship was very good. We also liked that they rang the bell so that we could see the end product before they left.

I thought they were friendly, amazingly fast, and cleaned up real well. They did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - I expected four days, but it only took two. I could not believe it! They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I want to recognize the representative who came out, Jim Heroux, for his exceptional service.

Additional Comments

Additional Comments - I was astounded the project was finished so soon.

They did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the roof met our expectations.

Recognized Excellence

Recognized Excellence - They all did an excellent job.

Additional Comments

Additional Comments - We are satisfied.

Recognized Excellence

Recognized Excellence - All communication was excellent (from the office, the crew, etc.)

Areas For Improvement

Areas For Improvement - They not only put on a new roof but pointed out things that needed to be corrected before they would even do the work and then arranged to get the existing structure corrected. We were very pleased with what they did.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in going out of their way went out of their way to point out things that needed to be fixed before they put a roof on, whereas some companies would just put a roof on and not let you know. They were very proactive in terms of making sure that the job that was going to be done was going to last.

Recognized Excellence

Recognized Excellence - I would like to recognize the gentleman who was there the day the roofers were there and also came back on his own on a Saturday, spending a couple of hours to fix something that wasn't right.

Areas Of Satisfaction

Areas Of Satisfaction - Security-Luebke Roofing Inc. met all of our expecations.

Professional from start to finish. New roof looks great. Highly recommend.

Areas Of Satisfaction

Areas Of Satisfaction - From beginning to end, they were very professional.

Recognized Excellence

Recognized Excellence - All of the team were exceptional.

Problem Resolution

Problem Resolution - There really were not any problems. I cannot even think of any minor issues that really came up.

Areas For Improvement

Areas For Improvement - There was not any area that fell short of my expectations. The roof and gutter topper afterwards were all fine. I would have let Security-Luebke Roofing Inc. know if I thought they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Security-Luebke Roofing Inc. met my expectations for getting a new roof done on time.

Recognized Excellence

Recognized Excellence - I do not remember their names, but I thought everyone I dealt directly with did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - The whole roofing project exceeded my expectations.

Recognized Excellence

Recognized Excellence - The four-member crew that Security-Luebke Roofing Inc. had out there that came out that day provided exceptional service. I believe they call it the home crew. The four guys who came out did exceptional work.

Additional Comments

Additional Comments - I would give Security-Luebke Roofing Inc. 5 stars for everything for a reason. Security-Luebke Roofing Inc. did exceptional work. I am very pleased with what they did. They did a really good job of putting in some type of tarp around the perimeter of the house and garage to make sure it caught everything. Once they disposed of that, they took a metal detector to gather up any nails that were left behind. I found that exceptional. They had some type of cloth that they put over our windows too while they were doing the roof, and I found that exceptional as well. Security-Luebke Roofing Inc. replaced a couple of rotted boards that were way on the top of the house, and I did not know they were rotted. Since I got the new roof, Security-Luebke Roofing Inc. found that out and replaced the boards. I was impressed with that. The ventilation I had on my house that was previously done 15 years ago was a partial job, so Security-Luebke Roofing Inc. expanded the ventilation on the house and the garage compared to what it was before, so I was impressed with that, too.

Sales Professionalism

Sales Professionalism - Jim was very nice and explained everything thoroughly

Areas Of Satisfaction

Areas Of Satisfaction - Jim was great. The roofers did a great job