Everything was of satisfactory.

Areas For Improvement

Areas For Improvement - Security-Luebke Roofing Inc. fell short of my expectations in no areas.

Areas Of Satisfaction

Areas Of Satisfaction - Security-Luebke Roofing Inc. meet or exceed my expectations in all areas.

Additional Comments

Additional Comments - They did a good job and satisfactory with the finished project.

Areas For Improvement

Areas For Improvement - I can't think of anything that fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations by getting everything done quickly and professionally.

Recognized Excellence

Recognized Excellence - I would like to recognize everybody. Charlie was the salesperson, and I believe Virginia was good, too.

Need to be careful. Damaged wood and wall.

Clean up after the roofing was excellent. Cleanup after downspouts was not good. Nails and brackets found in lawn. Roofers failed to replace the vents in the roof over the family room. If I hadn’t noticed it I don’t know what kind of moisture problems I would have in the future.

Professional planning, high-quality workmanship, and reasonable cost for the quality.

I think they did good work.

Initial Contact

Initial Contact - I am very satisfied with it and it looks good.

Sales Professionalism

Sales Professionalism - The salesperson was always professional.

Professional & Organized

Professional & Organized - They were very much so professional and organized at Security-Luebke Roofing, Inc.

Installation Crew

Installation Crew - The installation crew was very well organized and professional.

Quality Of Workmanship

Quality Of Workmanship - I was very satisfied with the workmanship and the whole job.

Value

Value - I think I received a fair value for my money.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with picking out the colors for the shingles.

good quality form dumpster delivery, yard protection, update throughout the day and cleanup even next day follow-up.

Contractor Knowledge

Contractor Knowledge - great crew, answered any questions and repaired all broken or louse boards after shingle removal

Communication

Communication - update throughout the day and cleanup even next day follow-up.

Installation Crew

Installation Crew - great crew, answered any questions and repaired all broken or louse boards after shingle removal

Shingle Appearance

Shingle Appearance - color and quality was great

Problem Resolution

Problem Resolution - fixed all problems correctly

Additional Comments

Additional Comments - Great Job!!

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I think the price they gave me was a very good price. I think they exceeded that and went beyond what I thought were the issues on my roof, and found things and pointed them out to me. It was above and beyond.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman Jim Heroux for his exceptional service. I can't remember the names of the two workers. They were both very good and worked all day. They worked hard, did the job like they were supposed to, and went beyond.

Shingle Appearance

Shingle Appearance - The color fits the house

Areas For Improvement

Areas For Improvement - They were one bundle short on the garage but came back before the rain the next day to complete the job

Areas Of Satisfaction

Areas Of Satisfaction - Making sure everything was cleaned up after the job was complete. Also covering plants surrounding the house

Recognized Excellence

Recognized Excellence - Everyone that was here did a great job and respected my property

Additional Comments

Additional Comments - I no longer have to worry about shingles flying off my roof

Very responsive team and the project went fast, smooth, and well.

Work Done Right

Work Done Right - Gutters were installed incorrectly (down spout places twisted and wrong) but the issue was very quickly fixed to our satisfaction

Problem Resolution

Problem Resolution - See above

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Fast, friendly, and reliable

Recognized Excellence

Recognized Excellence - Alex and Virginia were wonderful to work with!

Security-Luebke did an excellent job replacing shingles and making repairs to the roof. The quality of workmanship is very professional.

I am disappointed with how the two gutters were joined in the front of the house. If it weren't right next to our front door, I would not care so much. After I called in, additional screws were added to connector piece but it still does not look professional. It is hard for me to believe that a better 90-degree angle connector piece is not available or could not be made.

I wish I could send in the pictures.

Recognized Excellence

Recognized Excellence - Alex in sales was excellent.

Would recommend this roofing company. Smooth experience from signing contract to havng my roof completed. Workers were great at getting the roof done in one day and cleaning up after. My roof looks great.

Communication

Communication - Always kept me in the loop on what was going to get done when.

at every turn, everyone involved went above and beyond normal expectations

Sales Professionalism

Sales Professionalism - professional and extremely friendly

Problem Resolution

Problem Resolution - when unexpected problems came up, solutions were discussed and solved very quickly

Foreman

Foreman - he was the definition of above and beyond

Recognized Excellence

Recognized Excellence - Aaron Kane was more helpful than I could have hoped for, and his leadership inspired me to do work for myself that I hadn't planned on doing. (I wasn't planning on putting in a garden, but his work ethic inspired me to put it in)

Additional Comments

Additional Comments - the job took a little longer than I expected, but the results were better than I hoped.

Initial Contact

Initial Contact - Sales associate was very knowledgeable and answered all of our questions. He provided samples as well. Very friendly and professional.

Communication

Communication - Made sure we liked the way it went on.

Installation Crew

Installation Crew - Efficient and professional

Scheduling

Scheduling - On time

Security-Luebke Roofing Inc. did a great job. They were very upfront with their pricing and scope of work, and they cleaned up very well when they were done with my gutters.

Sales Knowledge

Sales Knowledge - The Security-Luebke Roofing Inc. salesperson was absolutely knowledgeable and helpful regarding my project.

Installation Crew

Installation Crew - The Security-Luebke Roofing Inc. installation crew was absolutely organized and professional. I listened to their trivia.

Foreman

Foreman - Yes, the foreman was professional and courteous, though I was not around much for that part, but when I talked to him, he was.

Scheduling

Scheduling - They got in earlier than I expected.

Shingle Appearance

Shingle Appearance - Top quality and complimentary to our home neighborhood.

Recognized Excellence

Recognized Excellence - Greeting to Security-Luebke Roofing Inc. My husband and I could not give one person credit for what was totally a team effort. From Wyatt, Jerad, Eveyln, Virginia, day installation crew and the dumpster removal driver, they all receive our highest recognition for a job well done!!

Additional Comments

Additional Comments - This was our first experience in having a roof replaced! We could not have felt more confident in our choice of Security-Luebke. Every step was explained, a time line of the process was clear and every person working on our project was friendly, helpful and made us feel like family. We were extremely impressed that our roof was completed in one day with immaculate clean up. We have received many complements from neighbors and we are very quick to give Security -Luebke the credit!! Thank you so very much. Our home has a new makeover!!

Additional Comments

Additional Comments - Security-Luebke was very easy to work with...we had a slight hiccup in the beginning but everything was great. The crew cleaned up every night and they were very quick!! Thank you!

Very friendly

Everybody did an excellent job, they arrived as was scheduled, they did there job in a timely mattered and cleaned up everything.

Areas Of Satisfaction

Areas Of Satisfaction - I would say thet met or exceeded all of our expectations.

Recognized Excellence

Recognized Excellence - A special shout out to Pablo and his crew, especially to Pablo for doing me a favor and pumping up my ATV tire. I didn't get a chance to thank him.

Great installation

The people you employ are the best! Anthony and Aaron and Emily were wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The communication during the installation of the roof exceeded my expectations. Additional needs were explained and resolved right away.