In direct response to the COVID-19 pandemic, and to ensure the safety, health and well-being of our customers as well as our own employees, we have implemented specific safety and health protocols, practices and procedures as per the recommendations of the Occupational Health & Safety Administration (OSHA), the Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO). Additionally, we have appointed an in-house COVID-19 Supervisor to oversee and monitor our COVID-19 Pandemic Response Plan for both employees and our customers.
In the interest of the safety of the public as well as our entire team, we have also implemented new digital/virtual estimate, inspection, consultation and appointment services in order to respect all social distancing protocols and limit in-person contact to the maximum extent possible. For more information on our current protocols, please contact our office at 831-384-3900.
I think their experience in the construction (roofing) industry has helped them to be better with solar work.
They work fast, good service, very transparent process, and they are very professional with no issues.
We researched many companies, but Scudder was the most organized and communicative. From start to last, our experience was exceptional. Each part of the project had a manager who kept us informed, answered questions, and explained the process. We could not be more impressed. Thank you, Scudder.
All round excellent performance. The two teams (roof installation and electrics) both did great jobs with neat and very professional work in evidence. Additionally, very nice guys to have working on and in your home.
Our roof work and solar panel install went well, in a timely manner. After that, months went by without any contact or updates regarding permits or approval from PG&E, etc. Ironically Scudder had given us a sheet with everyone's contact information and their phone tree message boasts about communication being so good, when we called for information. But we got the run around or no response back from our multiple messages to the employees indicated on the contact sheet.
After receiving a bill for the balance, I left a message with accounts receivable noting that I would not be paying it until someone told us what the status was on our system. Only then did we get a call with an apology, saying that it was a problem employee that had held up the process. Wondered why no one had followed up on our calls in the prior weeks....
I already recommended Scudder Solar and as a result you gained an additional customer.
Very professional staff. Completely open about the project. I felt in good hands.
They did a good job. I researched the equipment and it was a little more expensive, but it was also better quality. So far it looks good.
Recognized Excellence - They were all good, so I would like to recognize all of them for their exceptional service.
Areas Of Satisfaction - The installation of the solar panels and electrical were done well and coordinated with Pacific Gas and Electric.
good company competent staff fair pricing met target date system online and performs correctly
We are very pleased with the entire project, from the top quality materials to the efficient and professional installation. Our solar system has exceeded our expectations.
Areas For Improvement - None. Our expectations were exceeded in all aspects.
Areas Of Satisfaction - The initial presentation explaining the quality of the panels. The computer generated installation graphics. The professional installation crew. The educational process after installation. The performance of the system once installed.
Recognized Excellence - All involved
They did a good job, but the financing was bad. If you do it, don't let them finance it for you. Finance it on your own.
Areas Of Satisfaction - Quote, presentation, and installaion.
Areas Of Satisfaction - How quickly and efficient installation was. Questions were answered very quickly.
Good dependable, honest company. Good quality work and results.
Recognized Excellence - The whole team was good.
Areas Of Satisfaction - Willing to install on a clay tile roof according to my preferred panel layout.
Areas Of Satisfaction - I was most satisfied with the coordination efforts of my account manager, Chris Supinski.
Recognized Excellence - I would like to recognize Chris Supinski for his exceptional service.
Excellent, Reliable, Proffesional Company! From start to finish, my reps were honest, communicative and VERY Helpful! Scudder Solar Energy Systems is the BEST BET for your money, time and honesty!! THANK YOU! Kathleen Lipps
Areas Of Satisfaction - In all areas! #1 Communication #2 Honesty #3 Integrity #4 Patience
I have been around construction sites in the past, and have known people who worked in construction. The installation by Scudder Solar was impressively clean and neat. Scudder Solar took care of all of the tedious details such as permits and inspections--all I had to do was stay out of the way and let them do the work. This was a very smooth operation from my perspective.
Communication - We communicated very well during the project. The solar panels are on the roof and are functioning nicely according to the smart meter on my house, so we seem to have little need for much communication at this point. Nice work!
Value - All this project required me to do was to complete a bit of paperwork, arrange some financing, and to stay out of the way while other people did everything else. This project was one of the simpler things in my life from my perspective.
Areas Of Satisfaction - I very much appreciate the way so much work was done by Scudder Solar personell for this project. I felt like I was being well taken care of as a customer and human being before and during this project. Nice work by everyone from Scudder Solar.
Recognized Excellence - Everyone at Scudder Solar was great. No one seemed to be freaked out that a blind person decided to have some solar panels installed on his roof. Many thanks to everyone I worked with on the phone and in person.
Additional Comments - Overall, this solar panel project has been a very pleasant experience. Please keep up the good work--your efforts are very much appreciated.
After interviewing 7 companies I picked Scudder Solar Energy Systems. That decision turned out to be a great one.Go Scudder Solar Energy Systems.
Lead Source - I heard about Scudder Solar Energy Systems from an online Google search. I looked at 7 different companies and they were the one I chose.
Areas Of Satisfaction - I was most satisfied with the quality and workmanship.
Recognized Excellence - I would like to recognize kieth, the electrician, for his exceptional service. As well as Chris the sales guy and the installers.
Additional Comments - They were excellent. I would do it again with them.
The entire project, from start to finish, was handled perfectly. Scudder's team came through on all their commitments. They do exactly what they said they would do - no surprises. Very professional, clean workmanship, top of the line equipment. I'm recommending Scudder Solar to all my friends and family.
I am a satisfied customer and I am glad I chose Scudder for my solar installation.
Recognized Excellence - Josh, Keith, and the rest of the crew were amazing.
Areas Of Satisfaction - I was most satisfied with their professionalism.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Scudder Solar Energy Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys