No mess, rapid deployment

Mistakes were made and when I called them out on it, they became very defensive and then stopped working with me completely.It wasn't until I had to fight and threaten to make a claim against their insurance that they finally were able to listen to me.It took two months to resolve my issues. They made promises they couldn't keep. The kept telling me that requests were made that weren't. It was a horrible experience from starts to finish. They ruined my living room floor which was apparently not part of the initial process and then kept talking to me in a condescending matter on why they did what they did but then disappeared for about 2 months.

Evaluation for my project left many damaged spots untouched. They failed to correct or mark water spots that needed to be fixed throughout my home.

They did a good job, but were not dependable in terms of keeping appointments.

Helpful, professional, and they did great work

I would recommend them to a friend because they are very quick, efficient, and kept great communication.

Proper protocol was not followed

Prompt and efficient

Quite knowledgeable, professional and respectful, timely, courteous, and helpful.

Rytech Texas Gulf Coast was easy to work with. They always answer the phone, and they are very accommodating.

Rytech people missed major water inside the walls and floors, including half an inch in an electrical fixture. A second remediation company was needed to fix it.

Great work and on time

Everyone I dealt with was responsive and professional. They went above and beyond to help with issues related to multiple insurance companies being involved and helped me understand the mysteries of the insurance process.

I would not recommend as I do not feel there was good communication, I did not know what to expect with the process, the crew was delayed in assisting with removing soaking wet carpet that became musty and moldy.

They did a good job of communicating through the entire process and the end result looks clean and neat.

Great service. Rytech is friendly and very informative. I would definitely recommend them and use them again.

Rytech needs to have better communication with the customer.

They were very professional, explained the process they were using, and the next steps that were needed to complete the work. Also, when some of the fans stopped working due to flipping a breaker over the weekend, Rene came and solved the issue. He got all of them running again.

Very professional.

They were very informative and kept in touch more than my insurance company was. I was finding out from them before my insurance company.

Fast, Friendly and very efficient. The were great to work with.

Everyone was very courteous and professional! They answered all questions and did so in a timely manner!

Excellent customer service

Prompt initial response. Very professional, friendly and accommodating. Willing to take the time to listen and explain the whole process thoroughly. Excellent experience from beginning to end.

I liked the timeline in scheduling me and the professionalism of the staff. The work that was done was satisfactory; however, when I informed staff that not enough of the wall had been removed I was referred back to my insurance company which resulted in a significant delay. Not sure who is responsible for the delay.

Polite workers

Very timely and detail oriented.

The team was courteous and timely. They also were very thorough with explaining what and how they were measuring the issue with the water damage in my new home.

They did a good job. They were friendly, professional, and courteous.

They were just awesome. I couldn't believe how fast they came and the job they did.

I was okay with Rytech Restoration as far as what they did. When the flood happened, they were here very quickly and were very professional. I appreciated that. However, we talked at the end about them having a contractor put everything back together after they pulled the fans and everything was dried out. I haven't heard from them. I found out from the insurance company that they sent the final invoice, so they were done. They had no intention of having someone finish the work. I have worked with other companies in the past, and they did what they needed to do, then asked if we wanted a contractor to come back out and put everything back together again. That was disappointing.

They are responsive and good at their work.

prompt and on-time, and fast.

Quick response and professional

Mike who claimed to be the owner often did not respond to text messages or calls. The wet carpet padding was left for 4 days. I had to beg to have it removed because the house stunk so bad, you could smell it as you drove into the driveway. He claimed he needed permission from USAA to remove it. I was told the day after the flood that it would be removed. My window was left open for days with the air conditioning running. They moved a toilet to access some of the areas in the bathroom to work. The toilet was not screwed back down because the screws were broken off, and was not connected to running water. A Rytech employee urinated it and left it there. After the job was done and no one came to take care of it, the house started to reek of urine. I had to remove the urine from one of Rytech's employee myself. It was one of the most disgusting things I have ever had to do. I was VERY disappointed with the added stress while dealing with my house being flooded and torn apart.

Rytech was very polite, conscientious, and professional. I really liked them!

They were very responsive. They responded quickly to questions, were very complete, and gave education on what they were doing and why.

Very professional and kept me posted on what was being done.

See suggestion in question 8 of this survey.

Rytech did a good job as far as I can tell.

This company was super professional, and their knowledge was unbelievable. I would recommend these people to anyone and everyone. The entire crew from beginning to end was super nice and super intelligent.

They came out quickly and explained everything simply and got the job done efficiently.

Very professional and punctual

Please send this survey again when the project is completed. They are only beginning this project.

Rytech was wonderful, and they did a great job! They were quick and thorough.

Rytech was pretty good at most everything. We just had a little problem after they left.

Rytech was fast to respond and had all the right equipment. Very knowledgeable.

Took care of our problem in an efficient, professional manner.

Extremely friendly, knowledgeable and professional

Great communication on scheduling, task completion, and results reporting