ALL of the insulation in my attic was removed! Not just what was wet but ALL the insulation in the attic. We are selling the home and were NOT informed the insulation or any insulation would be removed. This is totally unacceptable and unprofessional. We were notified of the missing insulation after the home inspection.

Communication could be better, when the tech is coming or going to be late

I thought I already sent in my feedback.

They were very knowledgeable and respectful of my house and my time.

They got the job done and made sure water damage was completely dry using big fans for days.

The technicians were prompt and courteous and the job was well done

Fast response, attention to detail, professionalism, and they cleaned up after themselves! Bonus!

The coordination between you and USAA necissitated the premature removal of equipment, as stated by your tech.

Dylan was amazing to work with. He was very knowledgeable on my needs. He went above and beyond on what I was expecting. He was very upfront and honest on the process. I truly appreciate his honesty and assistance with rectifying my problem.

Professional team with communication

Very friendly, professional and did a great job

They did everything according to regulations and they explained your situation precisely.

The Rytech restoration team was on site and started the job shortly after the claim was submitted and did a good job. The reason they didn't get a 10 is because they didn't remove the damaged furniture they said they would.

Highly recommended. Great communication and shows a true concern for their customers to receive top notch service.

I didn’t really care for the person who contacted me. Didn’t explain the process. I have never been through this and had no idea what to expect and who all these people were from other companies ( ie asbestos company)

The gentlemen were always professional and nice. If I had any problems or questions, they were happy to answer them for me.

Communication is very important! As a first time and hopefully the last, and had no idea of the process and its progression!

The technicians were professional, courteous & good listeners.

Communication was a problem. I had to reach out a few times to know when the representative would be coming.

Ralph was the ultimate professional very responsive and thorough

Horrible communication

Jonathan and Nelson were very helpful, and explained the procedure as they were in process of doing their jobs. They were professional!!

Staff was friendly, very courteous, took time to explain the process and worked with a couple of challenges that we needed addressed. They were extremely careful wrapping and moving our property to their storage facility. They would be my first call if this ever happens again.

Very poor work ethic with 0 accountability

They were very easy to work with and quick with the follow-up.