The Russell team were very professional, friendly, responsive, timely and did an excellent job in remodeling our kitchen.
This company was great to work with. The owner, Jeff, was always willing to please and very flexible. The project manager did whatever he could to please us and deal with any issues. I have dealt with lots of remodeling companies and Russell Room has been the easiest and best to work with. Everyone worked very hard to keep us satisfied and ended up with great results in the end.
Start to finish totally satisfied! Workmanship was amazing. True artists of the trade. This was not our first remodel but first with Russell Room Remodelers. The company will be the only one we call in the future for any remodel needs!
Areas For Improvement - We were completely satisfied with the work done by Russell Room Remodelers. Other than waiting for a couple of kitchen cabinet doors to be remade due to an error on the part of the manufacturer all work was completed on schedule.
Areas Of Satisfaction - They work with professional and competent contractors. During the time a wall was being removed and cabinet doors were painted they made sure the rest of our house was completely protected and cleaned the work area at the end of each day.
Areas Of Satisfaction - The project manager was considerate and organized. When there was an issue the project manager made sure it was remedied.
Jeff (Russell), Jason and Ed (Project Managers) worked with us to improve upon and complete our original design vision. They allowed us flexibility for design refinement as the projects progressed. Each worker is a true craftsman and Russell Room Remodelers delivered a renovation that exceeded our expectations. It was a pleasure to have all of them in our home and we are proud to call them friends.
Construction Quality - Our kitchen is beautiful and done in first-class manner!
The work was excellent! Great personable staff and very easy to work with! We are very happy with the finished product.
The men from Russell Room Remodelers were very nice but my biggest complaint was their subcontractors. I wish I had more information from the plumbing supplier and decorating place where I got the flooring, countertops, and shower stall because I would have made different choices. They seemed to only give me a few options so I didn't feel like I had the things to choose from that I thought I would going into this project.
Areas Of Satisfaction - I was most satisfied that for 1, we were trying to work with someone else. We had Russell Room Remodelers before in the early 2000s. We went back to them and they fit us in in between jobs. Our job was smaller and they accomodated us very well.
Areas Of Satisfaction - Our project manager Jesse was awesome, friendly and knowledgeable
I highly recommend Russell a Room Remodelers. The staff is wonderful and very accommodating. They are down to earth and professional. Customer satisfaction is their priority. My home is beautiful thanks to them.
Additional Comments - I highly recommend them for any job, big or small. You will enjoy working with them. You are welcome to see my new home to see the the great work they do. You will be happy you chose Russell Room Remodelers!
Areas Of Satisfaction - I was most satisfied with Mike Pattison, our project manager. He was excellent at following through, communicating, and working with us.
Really happy with BR - we've used them twice, and both times, everything was managed professionally. Jeff kept us informed at every stage, and was very responsive to any questions or issues we had. His crew and all the subcontractors were professional and friendly, and earned our trust. Can't speak highly enough of BR!
Areas Of Satisfaction - The owner and project manager were very nice, attentive, and easy to work with! The tiler did a fantastic job! Overall we are very happy with the remodeling of our master bathroom, half bath and kitchen!
Areas Of Satisfaction - Jeff is great to work with. Any issues that came up were taken care of quickly and reasonably. Enjoy the focus on quality and customer service.
Brinkmann Russell has a great staff and crew. The subcontractors are very professional and very friendly. They are very conscientious with budgets, plans and keeping the workspace clean. They are very helpful and are conscientious of your needs during the time of construction. I highly recommend them.
Additional Comments - One of the best service providers we have ever had. We recommend them without reservation.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Russell Room Remodelers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys