We were very satisfied with the service that was provided to us!
Areas Of Satisfaction - Nice roof
Recognized Excellence - Rebecca Koester
Tom from Roofsmith Restoration was able to help me solve a roof issue I never thought I’d be able to afford. I went from it raining throughout the inside of my house to having an amazing new roof this summer because of Roofsmith Resotration’s help and expertise. Tom was very up front and honest throughout the process, and I am very happy with their work. I would highly recommend them to anyone needing roof repair!
Areas Of Satisfaction - Tom worked with me and was very candid and honest about the process and contract as well as what work he would recommend me choosing to do and what to pass on. I really appreciated his help and honesty and couldn’t have gotten a new roof without him.
Recognized Excellence - Tom, of course! He was awesome. Everybody I met throughout the process was really great but he was my initial point of contact and I don’t know everybody else’s names.
Additional Comments - Thank you for all your hard work. The workers were crazy efficient and my new roof is great! No more raining inside!
Roofsmith Restoration was very easy to work with and the end result was phenomenal.
Areas Of Satisfaction - Erik Carpenter was extremely helpful in navigated the insurance claim and getting the work completed. He was very open and honest about the process, what we would/could be entitled to, and what the end result would be.
Recognized Excellence - Erik Carpenter and Solomon
Areas Of Satisfaction - Our project manager was top notch. She worked diligently to go beyond expectations.
Recognized Excellence - Rebecca “Rebby” Koester
The quoted price was very fair, the work schedule was on time, the quality of work was great, the cleanup was super.
Areas For Improvement - No complaints
Areas Of Satisfaction - See # 13.
Recognized Excellence - Tom E
Areas Of Satisfaction - I was most satisfied with their communication and their knowledge.
Recognized Excellence - I would like to recognize Nate, that guy was awesome.
My salesperson was very professional and extremely helpful. He went above and beyond.
Areas Of Satisfaction - They talked to me when they got here and the job was well done.
Recognized Excellence - My project manager talked to me right away.
Great company to work with!
We were happy with the project from quote to completion. Their industry knowledge was invaluable.
Recognized Excellence - Tom Eames coordinated our project from beginning to end. We can't recommend him too highly, and would happily do another project with him.
Areas Of Satisfaction - Everything
Recognized Excellence - The entire work crew and Drew Stein
Areas Of Satisfaction - Nate Shaffer was extremely helpful, polite, and knowledgeable
Recognized Excellence - Nate Shaffer
Roofsmith Restoration worked with my insurance company to get my claim handled. Their estimate was very reasonable and they stayed on budget with no surprises. The crew was prompt and they worked very hard. They cleaned up after the work was completed and did a very good job. Nate communicated with me throughout the process and followed up with me after the work was completed. I highly recommend Roofsmith Restoration.
Areas Of Satisfaction - Communication, quality of work and materials used, crew worked very hard
Recognized Excellence - Nate was really helpful He presented a reasonable estimate, he worked with my insurance company to get my claim handled, he communicated with me throughout the process and followed up with me once the work was completed.
Quality Of Workmanship - So far this is the rating I would give; however, to be fair it's only been several months since the completion of the job.
Areas Of Satisfaction - The workmanship after my install was complete.
Current Referrals - I have already recommended Roofsmith.
Areas Of Satisfaction - They did a good job. I was satisfied with the installation.
Recognized Excellence - The installers and Nate, the project manager, was really good.
Areas Of Satisfaction - When replacement crew threw gutter guards in dumpster Roofsmith Restoration made it right by installing new gutter guards professionally at no extra cost to me and with no hassle.Not at
Recognized Excellence - It was a pleasure dealing with Anthony Damschroder through this project. Also Lindy was very helpful and professional. Finally the work crew that finished the job. They were professional and hard working.
Areas Of Satisfaction - Roof looks good and was done well. Crew was very friendly.
Current Referrals - I've given my neighbors Andrew's card. They've expressed interest in getting their roof replaced.
Best in business!
Areas Of Satisfaction - Communication, timeliness, follow up.
Recognized Excellence - Cory Farcas- very professional & kind.
Clean & Safe - There were a couple of small minor things like some nails and stuff being left. They came in with a magnet to pick the nails up.
Schedule - The first crew was delayed and we had some problems getting them on site but the second crew came in and did a great job.
Areas For Improvement - There was a little bit of a mix up with the scheduling of the first crew and getting them on site but they were very good about addressing the issue.
Areas Of Satisfaction - I am most satisfied with the initial visit, installation crew, the construction and the office staff with the followup. Overall I was satisfied with everything.
Current Referrals - I might need some gutter work in the future.
Recognized Excellence - I would like to recognize Joe and the crew for their exceptional service.
Areas Of Satisfaction - The roof is happier now.
Areas Of Satisfaction - I was satisfied with the sales team and the installation crew!
Recognized Excellence - I would like to recognize Michael, the salesman, for his exceptional service!
Areas Of Satisfaction - They handled everything with the insurance company very well. Weekly communications leading up to the start of work was good.
I would strongly recommend them to a friend.
Likely To Recommend - I would strongly recommend them to a friend.
Areas Of Satisfaction - I was most satisfied with the communication and how they cleaned up once the job was done.
Recognized Excellence - I would like to recognize Joe Hardy for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofsmith Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys