They provided an outstanding service.
When we contemplated replacing our 30-year-old roof, we got four quotes for the project. The quote from Roofsmith Restoration was not the lowest but also not the highest of the four. Our project manager, Lochlen, pointed out the differences in the quality of materials, the coverage by our insurance company because of a recent windstorm, and the advantages of working with Roofsmith Restoration. He was extremely helpful throughout the process, working closely with our insurer and their inspectors. He was very responsive to our questions and worked closely with us as we finalized plans for the roof removal and restoration process. Once we had determined to use Roofsmith for the project, their staff kept us informed of the timeframe so that we could prepare properly for the installation of the new roof and skylights. Everyone at the company was very friendly and helpful. Provision of the dumpster, materials, and the roofing crew was very efficient and professional. The roofing crew was efficient and friendly, and they completed the removal and installation all in one day, returning the next day only to complete the cleanup which was also excellent. Lochlen checked in during the entire process and answered any questions that we had. He also facilitated the trim crew who completed the inside trimming of the skylights which were installed. We were very pleased with all of the Roofsmith team, especially with Lochlen who made the entire process a pleasant experience. We would highly recommend Roofsmith Restoration for your roofing project.
They were professional, very easy to work with and just provided great servie. I felt taken care od as a cuatom and roof was done excell
Roofsmith Restoration was very timely. The sales representative got back to us and was available. They were timely in their responses and getting back with us about our questions.
I would recommend them to anyone.
Overall happy with the quality, looks and warranty of Owens Corning! So happy to finally get a quality, great looking new roof, on a 15yr. old home/roof; and from a hail storm from 14yrs.ago. Added what are awesome looking ridge vents as well, on what must not have been codes 15yrs. ago.
I am extremely satisfied both with the work that was done and all of the meetings and everything beforehand. I met with several companies and Roofsmith Restoration was by far the best!
The initial service was great. The two young ladies were great.
I was totally satisfied with everything Roofsmith Restoration did.
They were professional and friendly. They did everything that I asked, and it was an overall great experience.
The quality wasn't very good.
I got four quotes for my roof replacement project. Roofsmith was not the cheapest of the quotes but not the most expensive. This company is a local company with a good reputation. From start to finish everyone that I spoke with was friendly, knowledgeable and professional. Andrew was my project manager and the one of the reasons why we selected Roofsmith for our project. He was very responsive and friendly throughout the entire process. He showed up to every meeting on time and did exactly what he said he would do. Once we signed the contract, the company continued with same professional and friendly approach. Roofsmith called every Friday with an update on where we were on the list to have our roof replaced. This was nice because we weren’t left wondering when they would show up. Once we got to the top of the list they called with an appointment for material drop off and start of project. Both things were done on schedule. Overall, I am pleased with the work that was done. My roof looks great. The job was completed within the estimated window. The team of people at Roofsmith are great people. I would highly recommend.
If I could give them six stars, I would!
We were very satisfied with the service that was provided to us!
Areas Of Satisfaction - Nice roof
Recognized Excellence - Rebecca Koester
Tom from Roofsmith Restoration was able to help me solve a roof issue I never thought I’d be able to afford. I went from it raining throughout the inside of my house to having an amazing new roof this summer because of Roofsmith Resotration’s help and expertise. Tom was very up front and honest throughout the process, and I am very happy with their work. I would highly recommend them to anyone needing roof repair!
Areas Of Satisfaction - Tom worked with me and was very candid and honest about the process and contract as well as what work he would recommend me choosing to do and what to pass on. I really appreciated his help and honesty and couldn’t have gotten a new roof without him.
Recognized Excellence - Tom, of course! He was awesome. Everybody I met throughout the process was really great but he was my initial point of contact and I don’t know everybody else’s names.
Additional Comments - Thank you for all your hard work. The workers were crazy efficient and my new roof is great! No more raining inside!
Roofsmith Restoration was very easy to work with and the end result was phenomenal.
Areas Of Satisfaction - Erik Carpenter was extremely helpful in navigated the insurance claim and getting the work completed. He was very open and honest about the process, what we would/could be entitled to, and what the end result would be.
Recognized Excellence - Erik Carpenter and Solomon
Areas Of Satisfaction - Our project manager was top notch. She worked diligently to go beyond expectations.
Recognized Excellence - Rebecca “Rebby” Koester
The quoted price was very fair, the work schedule was on time, the quality of work was great, the cleanup was super.
Areas For Improvement - No complaints
Areas Of Satisfaction - See # 13.
Recognized Excellence - Tom E
Areas Of Satisfaction - I was most satisfied with their communication and their knowledge.
Recognized Excellence - I would like to recognize Nate, that guy was awesome.
My salesperson was very professional and extremely helpful. He went above and beyond.
Areas Of Satisfaction - They talked to me when they got here and the job was well done.
Recognized Excellence - My project manager talked to me right away.
Great company to work with!
We were happy with the project from quote to completion. Their industry knowledge was invaluable.
Recognized Excellence - Tom Eames coordinated our project from beginning to end. We can't recommend him too highly, and would happily do another project with him.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofsmith Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys