The work crew did a beautiful job! We love the new roof!
Erik did a great job helping us pick our new look.... He is very friendly, honest, and cares about the project
I would recommend Roofs R us to all my friends, project manager was great to work with and the installation was on time, clean and friendly all my concerns where addressed and resolved to my satisfaction.
Great communication and follow-up. Would strongly recommend Roofs R Us!
I thought they were an outstanding company! Roofs R Us helped with our problems and was probably the best company I have ever worked with!
I think they are a fair and thorough company when giving the estimate.
They did a fine job but we weren't blown away. There are a lot of other service providers.
I had them replace my roof after a hail storm. They came over within 1 day after calling & requesting an estimate. The estimate they provided was very fair and I decided to go with them to replace my roof. The appointment to replace it came within a week, which made me very happy that they were going to get it done in a short amount of time. The work they did was great and they even accommodated some last minute changes I had to make involving where my roof & siding meet, since I had some siding that was rotting due to the design of my roof and trim boards. I couldn’t be happier with the work or price. I will recommend them to everybody who needs their roof/shingles replaced.
Great company and crews. Fair price with good working timeline. Our salesman, Mark, made sure to answer lots of my questions and kept me updated through out the process. I only wished that they could use a magnet to clean up the lawn in the future. Found some nails laying in the lawn, which could be a safety issue for kids and pets. Overall they did a good job cleaning up the site after completion.
Best I've worked with.
Matt has done anything and everything to make sure things are taken care of. We have an odd roof and he has done a great job.
Roofs r us did a great job on my roof and gutters . We highly recommended.
Matt and Reid were great to work with.
We feel we got a great roof on a schedule that worked well for us. It does look really nice.
They did a great job, and everything was perfect.
I actually have already.
With Roofs R Us, I had multiple issues, but they did resolve the issues. I don't know that I'd recommend them, but I also know I wouldn't negatively recommend them, either.
Great job and very timely.
The crew worked incredibly hard and did a great installation job. The replacement of the fascia and soffit was super good, and the job foreman, Moses, was great.
Excellent service and excellent work.
Great company operated by great people. Friendly and professional!
Very easy to work with and understood the challenges related to my job. a job well done.
They did a stand up job. They performed my inspections with adequate time and gave me the results in a professional manner.
Roofs R Us did an excellent job installing my new roof. I am very satisfied from the bid and planning process to completing the work on schedule.
Roofs R Us is a fabulous company! They first did a job for us 4 years ago. We needed our 45 year old soffits repaired, and most of the bigger companies wouldn't even look at the job. Matt came out and made great suggestions as to cladding the entire soffits areas of the house. It looks fabulous, and we now have a maintenance free house. When we had some leaking from a chimney this summer, they came out immediately and put a tarp on for us. Then we had major hail damage in August, and we choose them to redo our entire large steep roof, as well as gutters and a flat roof. Matt is great to work with, and the roofers and craftsmen were fabulous. We are having them come back and do more gutter work. Our house looks beautiful! I recommend Roofs R Us 100%!
I thought the price was kind of high.
The whole project was well thought out and executed. I appreciated the extra thought they put into some problem areas.
They provide excellent workmanship. Roofs R Us really know how to work on old houses.
Mike & Moises both go above & beyond. Communication was clear & timely. The job was done on schedule. The site was cleaned up at the end of the job & gone over again after the dumpster was picked up. The one thing that didn't get sealed was taken care of quickly. They've done roofs on two different houses for me now. I'd hire them again in a heartbeat.
Areas Of Satisfaction - Communication is huge to me. I appreciated being kept in the loop with info on schedules, permits, etc. A good job can be tainted by poor communication. I got both -- good job & good communication -- with Roofs R Us.
Recognized Excellence - Mike Eastman & Moises. They do a great job & went above & beyond by fixing a leaking vent that was poorly installed by another company... which I will not be doing business with again.
Areas Of Satisfaction - roof looks good, our sales rep Mike was helpful on multiple levels
I have never been so satisfied with any contractor, as I have been with Roofs R Us. Very professional and recommend them to anyone needing any roofing.
Areas For Improvement - Work was exceptional
Areas Of Satisfaction - There word is their bond. All calls were returned promptly, workmanship was exceptional, and the price was fair.Can't say enough about how good this company is.
Recognized Excellence - Everyone on their team!
We asked for their opinions in estimates and they excelled. They came up with the best possible solution and price while implementing it in a very satisfactory manner. They're a good company.
Areas Of Satisfaction - I was particularly satisfied because they came up with a very practical and honest solution to a complex problem with an older house.
Recognized Excellence - I would like to recognize Mike Eastman and the crew chief. They were both good.
Areas Of Satisfaction - Communication. There were many, many rain delays but throughout them, there was great communication on everyone's part.
Recognized Excellence - The sheet metal guy who did the window/door cladding, and soffits/facia. I never did catch his name. His work is great, he cleaned up the yard after each day (this was very important to us as we have a several dogs). Overall, he was exceptional.
Additional Comments - He did not want to complete the survey, but he wanted to say that Roofs R Us was great and he would use them again.
Areas Of Satisfaction - I was most satisfied with the professionalism and communication.
Recognized Excellence - I'd like to recognize the crews. They did a very good job making sure that they were able to meet my expectations.
Areas Of Satisfaction - GREAT communication. Very timely and efficient. Affordable. Good quality of work.
Recognized Excellence - We really enjoyed working with Matt, and Abby has been very good with email communication.
I had Roofs R Us come out to replace gutters and do some fascia work. Matt was excellent with his advice and suggestions. They were timely and the crews that did the work were really professional. Top Notch work and would highly recommend!
Areas Of Satisfaction - Quality of the workmanship. Attention to detail. Professionalism in the quoting process. All throughout the process I felt valued and that they treated my job - although small - like it was important.
Recognized Excellence - They were all excellent
Areas Of Satisfaction - He was the only one who dropped off a folder on materials to use and information.
Recognized Excellence - Moses-team leader was really great. Very respectful, thorough.
Additional Comments - They were awesome from start to finish. Worked long hours. Got the job done promptly.
Areas Of Satisfaction - I was most satisfied in working with the insurance company.
Areas Of Satisfaction - The job foreman was excellent.
Areas Of Satisfaction - Cleanup
Additional Comments - They were excellent value and timely
Recognized Excellence - The whole team did a great job on one of the hottest days of the summer
I had 3 estimates and felt that Roof's R Us was very credible and straight forward with me. I had several positive referrals for the company by acquaintances and trades people and felt confident in my decision. My roof is quite large and the entire roofing process was completed in 1 day.
Areas Of Satisfaction - Good communication, always returned calls, kept me well informed.
Recognized Excellence - Mike, Matt, Moses, carpenter - every employee that I came in contact with was professional and responsive.
Areas Of Satisfaction - I was satisfied in all areas.
Areas Of Satisfaction - Fast,quality work and no jobsite mess!
Areas Of Satisfaction - I was most satisfied with the installation because the guys were efficient, professional, and they worked their hearts out.
This company cant be beat. Competitive pricing / Quality materials / Quality workmanship. Roofs R Us is a company that takes pride in what they do.
Recognized Excellence - Moises Pacheco Project Manager / This young man goes above & beyond his job responsibilities to make sure you are satisfied with the job his crew does. Very knowledgeable about his profession & how things should be done.
Additional Comments - You wont regret using Roofs R Us
Current Referrals - I already recommended you to my neighbor and you got his roof.
Roofs R Us did a very good job and the price was right. I have already recommended them to a few of my friends. Well worth the money.
Areas Of Satisfaction - The quality of the work.
I'd called for two estimates last fall from companies with high ratings on Angie's list. The other company's representative showed up in business casual dress, immediately tried to sell me the special he was running via a verbal quote, and only went up on the roof to look at it because I insisted and offered the use of my own ladder. Mike Eastman was on time, brought his own ladder and checked the roof first, then sat down with me and thoroughly explained the written estimate he gave me and explained the different shingle options available. He also told me about the hail damage he recognized on the roof and recommended I make a claim to my insurance company to help with the cost of replacing my house and garage roofs. I filed the claim and the insurance company honored it. Due to the late timing I elected not to have the work done till this spring so Mike came over, patched a leak around my chimney and sent me pictures of his work. The crew showed up when scheduled this spring and did the work quickly and professionally and did such a good job of clean-up afterwards no one would have know the crew had ever been there. I have already recommended Roofs R Us to an acquaintance and passed along Mike's contact information and wouldn't hesitate to do it again.
Areas Of Satisfaction - See above - exceeded my expectations and gave me good value for the cost.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofs R Us as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys