Great customer support, cares about customer satisfaction, professional

I was misled at nearly every step. I was promised a seamless one-piece shower, full mold removal, a fixed price regardless of damage. Instead, the shower was cut and seamed without warning, and “mold removal” was just spraying alcohol over plywood and building on top of it.
The workmanship was sloppy: holes left in my walls, floor tile damage patched over, caulk smeared on the ceiling and walls, paint from patchwork all over the ceiling, doors hung incorrectly, grout/caulk around the niche smeared onto the shower wall. The niche location was changed the day of install without warning, leaving it off-center despite a perfectly centered original opening.
Most concerning, the promised “special treatment and removal” of mold turned out to be spraying alcohol on the mold and building over it — no removal, no remediation, just cover-up. This is not acceptable and was a key factor in my decision to proceed.
The sales rep also failed to disclose that the door handle would be placed on the side directly blocked by my toilet, making that door unusable and forcing me to open it by gripping the glass or a tiny metal nub. I was later told this was part of specific Kohler design so the sales rep, having hundreds of sales under his belt, would have to of known this and even though at one point during the sales pitch I even said I did not need to have the door open from that side, he still failed to inform us. When someone was finally sent to address it, I was told—again on the day of—that the “fix” would require adding a large, visible grommet so the doors wouldn’t smash into each other and shatter. That is not an acceptable solution. There are so many issues I have had during this experience it would be way too much to list in a survey but I would ultimately like to have them addressed.
At this point, I’m unwilling to keep taking time off work every two weeks for partial fixes, especially when most of what remains is either not fixable or was the result of decisions that should have been prevented from the start. For $19,000, these omissions, poor workmanship, and misrepresentations have left me feeling taken advantage of and deeply dissatisfied.
What I want to know now is—what is your company going to do to make this right?

Reliable. Professional. Transparent.

Fast and cordial team.

Installers were great, but they did break a floor tile, which has presented a problem. There could have been better management and clean up of dust issue by substitute team.

Experience was professional and very positive and informative.

Reasonable prices, quality product. Quick and efficient. Friendly and knowledgeable team of installers.

Rite Window has replaced almost every window in my home and just did my slider. Any tiny problem I’ve had they came immediately and fixed the problem. When I order something, I am updated all the way!

From start to finish, the process of choosing Rite Window was made easy by the people who helped us.

It was fine

The job is not finished and calls to have someone finish the job go unanswered. Very dissatisfied customer. Would not recommend.

The installation staff, Tiago and Matt, were top notch and made sure everything was done correctly.

The whole process was easy and straight forward. Sales, measurements and install went seamlessly.

Rite always explained what was to be expected.

All of the workmen were all very nice, professional and showed up everyday on time to begin their work. They also cleaned up the work area throughout the day and at the end of the day.

Professionalism

Timely communication from the start of the process. On time for every appointment. Experienced staff confident in the product and their abilities for a successful installation.

Upfront pricing, good selection of doors and great installers.

The process was quite simple, sales person very knowledgeable.

There are so many window replacement companies. A contractor recommended Rite as a service that could be more reasonable. I also liked the fact that you offer 0% financing as window replacement can be so costly.

First day of demolition was quick and very neat no issues

Pleasant experience from start to finish. Friendly and professional. Took time to answer questions

All who worked to complete this project were so efficient and professional !

Well Organized from the start. Team knew what they needed to do to receive this rating.

The whole Project was stressed free. And I absolutely love the result.

Great experience from the beginning with Mike thru the installation guys!

Professional, personable, and timely in all respects

The whole experience was so smooth. The installation date is set once all the parts ordered are ready. Then the team comes, removes the old shower and voila! in one day the new one is completely installed, the area cleaned and looks great.. My tam was particularly polite and very thorough. I recommend this is the painless way to upgrade your shower.

good sales and customer support

The customer service was absolutely great and the windows are beautiful! The three installers were in my home for about 4 hours and they were a great team and a pleasure to be around
They checked and double checked to make sure that everything was done right and everything was thoroughly cleaned up.

Pete was a Friendly and professional sales representative. Would recommend him to anyone. Installer was great too. Finished the outside better than expected!

Anthony and Jerry did a great demo and install.

I have already referred a friend to Kohler-Rite Window.

I would definitely recommend ritewindow and door

Every thing that was done and how it was done

great guys easy process

People were friendly and helpful. I had a minor issue, and they were there the next day to fix it.

Already recommended to coworker and friends.

Salesman, recon rep & installers were all courteous & professional. Overall positive experience.

The whole process start to finish was easy and hassle free

Top of window slides down and I can’t reach top to raise top winfow

Professional from sales to installation. Great communication from beginning to end. Installation team very friendly and hard working. The room was left with just beautiful windows.
Thank you to the entire team!

Very efficient crew. Completed job quickly and with no issues.

all round great experience

Very pleasant experience with all phases and all employees

Sales team was knowledgeable and very patient answering my many questions Customer service phone support was a bit less helpful but the rep called right away to solve that issue Windows are great but the grids are wider than I realized …my bad. There was an issue with a wrong order on three windows which was corrected and replaced with no trouble

It was smooth from beginning to end.

We are waiting for the job to be completed. I will be happy to take your survey as soon as the job is completed

The product looks fantastic and the turnaround time of 2 days was a game-changer for a household with only one bathroom!

Everyone I dealt with was very friendly and professional and work was done as promised