They had great service and they were fast workers. It was a good experience working with them.
Outstanding, professional results.
One man did a beautiful job on ourfascua and soffits all around our home. He was fast and did an exceptional job. Those who put up the rain Gutters and down spouts also did their work quickly and effectively. Many thanks.
The project was delayed because of material. The initial install happened a week early while we were away. The follow up after our problems was good.
They did a great job, in a professional and a timely manner.
They gave me an estimate on time, installed on time and they do it quickly. I've used them twice in the past 18 years. I am very impressed.
My job went wonderful and I'm super pleased with the work they did. I would definitely use them again! Thanks Guys!!!
Very good communication with appointment status. Quick install and the contractor was gone in an hour
They were all good, from the salesman to the installer to the lady in the office. Every single person was a credit to the office, as they did a good job, were personable, and were easy to work with. I have nothing bad to say at all, only good things!
Recognized Excellence - Aaron, the salesman, was fabulous. Josh did the gutters, and he was great, too. The lady in the office was fabulous. Every time I called, that is who I would talk to on the phone. She was so good. Sometimes when you call companies, you can tell they are busy, but she was never like that. She acted like you were the most important person in the world and that is saying a lot as you do not get that often.
Why Us? - I found them in the home magazine, and they had the best reviews, so I though that would be good. So that is what did it. They were good and that was true.
RGS was a fair value for the job. While my job was straight forward gutter installation, the work was well done, they cleaned up the job site leaving no damage or debris.
When the work was done it seems good except for front door. Contract stated a PAINTED door would be installed. It took almost a year to paint the unpainted door that was finally installed. Estimator, Office Staff and Service technician were most kind.
Far too often good employees go unnoticed. The guys who worked on my gutters (Romel, Gabe and Aaron-salesperson) went beyond my expectations. I appreciate their hard work and time to get the job done right!
It pays to do your homework before deciding who’s the best company for the job.
Many thanks, Susan
Recognized Excellence - I would like to recognize Romel, Gabe, Aaron and receptionist Allison.
Additional Comments - I will not hesitate to refer them to family and friends.
They were very professional in the bid process and the installation.
We have four kids with homes that, sure as the Dickens, will need some work done by a Professional other than me because I'm too tired. RGS will be the Company that I will recommend..
From the bid process all the way through completion, we felt that the team was very responsive to any questions and concerns that we had.
Excellent work and the house looks beautiful.
Our job was a small job but it was very well done.
They were easy and pleasant to work with from schedule to finish.
Areas Of Satisfaction - They exceeded all of my expectations.
Recognized Excellence - I would like to recognize Aaron, Josh, and Christos for their exceptional service.
Why Us? - I chose RGS Exteriors, because of a family recommendation.
Additional Comments - A big thank you to everyone who was involved with the project.
I was not happy with their customer service and communication.
The salesman was professional, on time, answered questions, and explained the costs. The workmen were quick, removed the old stuff, cleaned up around the yard, and did quality work
RGS Exteriors' qauality of work was exellent, they communicated with me well, and were easy to work with.
They did a good job.
Very professional and once the crew arrived they were fast and efficient.
They completed the job very quickly with high quality.
Workers were knowledgeable, worked quickly and were friendly, and you guarantee their work!
they did it really fast and cleaned u[
Yes I will recommend to a friend
One thing that really sold me is that they reviewed all the product - explained all the pieces to me and really had thought that through, and were available for any questions. The install team called to advise arrival, and the office staff was very responsive. It was an overall phenomenal experience.
Good follow up. I feel confident that if any issues arise, RGS will remedy them.
They did an excellent job. I'd recommend them to anybody.
Yes, I had a terrific experience. The only reason I didn't give a 5 is because I thought it was a bit expensive but I also couldn't get anybody else to give me a bid cause everyone is so busy and doesn't want to work with a homeowner one-time job when they can get consistent work with a general contractor.
They showed up on time and completed the work in 1.5 days. We are very pleased with the work that was done.
We are so pleased with our new gutters and leaf covers! The workmanship by Gabe and Josh is high quality with obvious attention to every detail. The quality of the product is unparalleled with, again, attention to quality of creation, efficiency, design and durability. People in the neighborhood walk by and comment on how nice it looks without our mentioning a thing. That’s pretty cool!
They were extremely professional throughout the bidding and installation process. They were punctual and provided a timely service. We have not had any issues at all.
It was a long process to have the rain gutters installed completely. I feel 2.5 months is too long.
Very conscientious installer! He was very meticulous in his workmanship.
Install went well.
Great communication, the finished project looks great! They left our property so clean.
John was kind and caring to elderly homeowner
They did a great job. I was very impressed with them and how well they did the job.
They were friendly and knowledgeable. Great staff.
The workmen were efficient and did a nice job.
Recognized Excellence - We felt that both Randy and Marty did a great job. They seemed efficient and put back the backyard wires as I had wanted. I was also impressed by the person (I think it was Gabe) who arrived the day after the soffits were completed to replace the gutters.
Why Us? - We had several home projects which I investigated last fall. I did not have any names so I went to Home Advisor for a first look. Prices make some difference, however, RGS was mid-range. I appreciate that the response for an estimate was timely and professional.
Additional Comments - I had been worried they would not be able to fix some areas where the old wood had pulled away from the house but this did not seem to be an issue. The new soffits and trim are a huge improvement. Often the hardest part of having work done on a private residence is getting response to enquiries. I found that RGS had good communication with the office, the representative and the on-site workmen.
Areas Of Satisfaction - They did just as they said they would and I am happy with it.
Looks great! We’re excited to have a rain storm to see how well the gutter and topper work. Exceptional quality service from everyone we interacted with at RGS. The person answering the office phone was friendly, polite and helpful. John, the estimator, did a great job of explaining and demonstrating the products (rain gutter and gutter topper) with no pressure or up-selling. Josh and Quinton (installers) exceeded expectations and had a “no-problem” attitude when they noticed the color of the gutter topper they brought didn’t match the roof shingles well. They knew they had a better matching color in the warehouse and quickly made the trade in less than an hour. Quality material and workmanship. Not surprising that RGS has been Best of State for several years.
Recognized Excellence - Really appreciated the work of Gabe and Lenny.
Areas Of Satisfaction - They met all of my expectation, the quality of their work was excellent.
Recognized Excellence - I would like to recognize Aaron for his exceptional service.
Why Us? - I chose them based on the quality of the product. and methods of installation.
Recognized Excellence - Josh, the installer, did an excellent and professional job of installing my rain gutters, cleaning up and answering all of my questions.
Areas Of Satisfaction - Our problem was created because a previous contractor did not take the time to finish the project and do it properly to ensure correct drainage. We appreciate Tim taking the time to fix the problem. It was a no invasive direct solution.
Recognized Excellence - Tim was helpful and kind providing a solution to our problem. He followed up to make sure things were taken care of.
The work that was performed on the facia was great but the door trim did not quite exceed my expectations.
Areas Of Satisfaction - They were very professional, organized and communicated well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RGS Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys