Rytech did a good job however, I did not realize that they are just the cleanup crew, they are not a general contractor.
We have been extremely dissatisfied with the service that we have received from Restoration Management. It would take too long for me to list the points of dissatisfaction in terms of work done, customer service response. The job was supposed to take five days at the beginning of October it is the end of December and we are still not finished with Restoration Management Company.
Restoration Management Company - San Jose is wonderful! They had great manners and were super professional. They always arrived on time. They were some very hardworking people. They were quick, cleaned up at the end of each day, and were very friendly to us.
They did a great job. Very impressed.
Specifically, the project manager Shawn Clarly was phenomenal. He brings a lot of experience and expertise to the project especially with the national disaster like the wildfire. It is the process that the insurance carrier expects to see. It is an efficient process.
Restoration Management Company - San Jose was thorough. They took everything off the walls and cleaned the walls behind the pictures and cleaned whatever was behind the walls, and I was impressed by that. They were courteous, cheerful, and everyone here worked the whole time!
They were professional quick communitive and respectful.
They were always on-time, very professional, and did a fantastic job!
They are very professional and nice. They took their time to clean the house very well.
Good efficient work confident and very competitive.
He was very professional and thorough. He had very good communication with us. Overall, we are very pleased with our experience.
The work was fine, but the only problem I had with them is that I'm having a hard time getting an invoice so I can submit it to my insurance company.
They did a great job. They were very professional.
The final work was great. It was a struggle through COVID.
They were very responsive. They got here quickly. My only complaint was it took them a while to understand how disabled I was. Once they understood it then they responded even better. It's hard for most companies to understand. Once they understood the disability then they were very accommodating.
I worked with Shawn Clary. He is a thorough professional. He explained all the steps in great detail, and the project went through start to finish exactly as he had explained. He was very prompt, always available if I had any questions, helped me coordinate with our testing consultant, and saw us through. He was always before time for our meetings, and very courteous. Highly recommend Shawn Clary.
The staff were responsive and kept me informed on the process and the project.
Abigail Johnson, the first out on site, spoke to us about what RMC will be handling. As this was our first time experiencing this kind of loss with a fire, we were still in shock and trying to wrap our heads around what just happened. There were others on site that same day Abigail was there, so we had a lot going on. She left her card and would be in touch to return with her supervisor to inspect everything again. Every time we would try and contact Abigail, she never answered, nor could we leave a message as mail box was full. Took her forever to respond, even after we would text her. I feel that she did not show good customer service. She should've left some documents stating what she had just told us. Again, as we were trying to wrap our heads around this devastation, was hard to retain everything at once. So if we had documents left with us, we could've reviewed them. When all was done, RMC scheduled to bring our items back. We arranged to have brought back to our storage unit because house wasn't 100% ready to move in. Monalisa met the crew at our storage unit. Before the crew left, Nayeli arrived and spoke to her. Monalisa asked if RMC would be able to pickup and return our items to the house when we were ready. Nayeli said yes. She also asked if there would be an additional cost for this move, and Nayeli said no. In conversation with Abigail about this via text, she stated "If you recall, I went over the packing briefing in your home with both of you and we went over that this job will be billed in phases." So I'm going to say again, bad customer service, and she should've had some documents to leave with us explaining the process. By now, the frustration with her is escalating. RCM has inconvenienced us from day one.
They did a fantastic job and they were there in 30 minutes, it was great.
Demo team was not careful about retaining custom trim that was not wet. Things were not damaged were thrown out and were costly to replace. Flooring not carefully removed and caused unnecessary damage that required repair.
They were very professional and courteous!
They were very professional and punctual.
They were quick, efficient, and did a good job.
The Employees of Restoration Management company were courteous, professional, and helpful. They gave me the impression that the problem in my house is their first and foremost concern. They ensured that the problem in my house was resolved. I would highly recommend Restoration Management company.
They are very responsive to your needs.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Restoration Management Company - San Jose as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys