Professional friendly crew, job well done.

Work completed on time. No punch list. My stairs to the bathroom were cleaner than when they started

See number 4

Justin and his co-worker was great!! They explained everything to me and left my house completely clean. I will be calling them back to do my second bathroom. Thank you guys!!

The people were great!

They are responsive to issues.

Sales people should not be implying that your product is lifetime throughout the material itself, but rather for the person that bought it, that's misleading.

Excellent product great price I like that you’re tight in with Costco so I get a Costco rebate and the employees that did the work were excellent

When I found an issue after the first installation, Pacific Bath responded in a timely manner.

Quality, design, and look of product, knowledgeable sales staff, fantastic installers/plumbers!

Great crew

Floor tile was damaged and it has taken multiple phone calls with multiple people to arrange for a repair.

11 weeks from contract/work order to work completion. That's too long for a job of this scope. Sales team did not set the expectation that there would be an approximate three month delay to complete job. That expectation should have been set prior to contract execution.

Everything, workers were professional and friendly, and did excellent work! Very satisfied!

Beautiful installation. Everything on time.

Worst post installation experience.

The install team was friendly and professional. Quality products. Fast and efficient work.

Great experience...great team of workers from start to finish.

The price is much more that I was ready to spend, so on that basis alone, I probably wouldn't be as quick to recommend to a friend looking for a full bathroom remodel. I made the sacrifice because the shower was the one big thing I needed to upgrade. It blew such a big part of my budget that I wasn't able to do any of the other small upgrades in my bathroom. If I do recommend, it would also come with my negative experience with the phone sales staff. Otherwise, I would recommend on the basis of the finished project.

Done on two days as advertised. The crew did our shower in June 2025. We love how well it was handled & requested the same crew for the tub/shower conversion. The luxstone is fabulouse.

The whole experience was great from the start in sales. Easy to talk with without being pushy. We knew what we wanted and didn’t want to be upsold. Quick and easy process. We were in a rush before school year started and our kids needed a bathroom. They put a rush in and got us scheduled right away! Great communication! Shower looks awesome!

Do a good clean up of the products and insure the pannels fit properly

The work was completed on time very polite to us and yes I would recommend them.

Excellent and friendly customer service. Very professional installation team. Explained the quality and features of the walk in shower and asked if we had questions. Done on time and our bathroom was left spotless when work complete. You'd never know there was any construction. We're very happy!! Thank You!!

The process went smoothly from start to finish. Very thorough and professional. Love it!