Great communication. Timely service. Great detail in finished product.

Everyone on the team was helpful and friendly - easy to work with.

Too expensive.

Everything was exactly as promised!

Knowledge friendly explained what they were doing.

We hired Renuity-Pacific Bath through Costco expecting top-notch work given your reputation. Unfortunately, the experience was subpar. A job that should've taken 2 days took seven days to complete due to plumbing errors. We paid a significant amount for this project and expect it to be completed efficiently and correctly.

To make matters worse, we had to call them back to fix the sliding door's base support because the installer forgot to secure it. A Renuity crew showed up on 11/21/25 to finally secure the base support.

We spoke with Mike Sims, the Production Manager, about our frustrations with Renuity. He said to expect an email with a document to sign, and we would receive an $800 check to compensate for the inconvenience. However, we haven't received the email yet. The installation was initially completed on 11/17/25. Project started on 11/10/2025

Excellent job, very attentive working crew.

Everything went quite well and the shower has been great.

The cost is significantly higher than a local contractor's quote, and it doesn't look as luxurious as what that contractor could have done with tile and grout. The 12-month financing is about the only thing going for it.

Because they performed as advertised etc

Jerry was very thorough and informative; he and Aaron were great. They were very considerate of our home.

Initially installed the wrong bathtub - one that was 6" shorter than the original space. This resulted in a delay while they found the correct tub. Then, when we went to turn on the bath for the first time, water was shooting back into the wall from the faucet. Plumber had to come out and fix it. Basically, it took a week, and my confidence in the company is pretty low...

Prompt, professional staff. High quality results. If you're shopping incredible results over price, these are the guys to use.

Nice job!

Our installers, James and Kyle are a great team, and were very knowledgeable and professional. Also they were a pleasure to have in our home! Therefore we are giving them AN 11 rating!

They went above and beyond our expectations.

Pricing is too high.

Great

Was done quick

Team members were very professional and know their product . Very likely!

It was good

On time, pleasant, cleaned up site

The entire experience from start to finish was perfect in every way! No pressure salesperson, called a couple days before to give us a plan. The plan was exactly what they said! Installers were kind, respectful and on time!
WE LOVE, LOVE, LOVE OUR NEW SHOWER! Better than we expected!!
Thank you Kohler!!

The team was amazing and very respectful of our home

Great service

NA

Quality of work and wonderful customer satisfaction opportunities. The installation team was superb!

Shared finished pictures of completed bathroom and several family and friends have viewed project. Positive comments

Local to Kent. Reliable as far as doing what was told would happen. Friendly workers who came prepared to protect floors

The entire team was very kind and helpful in rectifying issues as they came up.

The sales person Jarryd Horne spent an incredible amount of time with me so I could understand the product.
The installation crew of Nabeel and Hector were excellent and kind and gracious. Wonderful people!!
The shower is beautiful and I'm very happy!!

Likely to recommend

n'a

The product quality of my walk-in shower is beautiful and very impressive. I couldn't be happier. All if the people I interacted with were professional, knowledgeable, and kind. A great experience.

The product is beautiful and installers were awesome!

Great communication and responded quickly to our questions leading up to the install of our shower. Friendly and communicative service on instalation days from the whole team.

Arrived on time, workers friendly and efficient..grab bar was left on the truck, had to wait but stuff happens, pleasant worker completed task. Shower looks beautigul, works as expected.

see comment below

Very good and professional job. I’m very happy with my new shower!

Sales and installers were very knowledgeable and skilled

Quality work

Smooth process from start to finish. The quality of the products seems great.

Kia did an excellent job. It could’nt be nicer !

I already told my parents and their looking into it.

Don’t expect a fast phone call from Jayson Owen’s like five days later. Had to call Alan temper to have him call me.

highly recommend Renuity. They delivered everything we expected even though we requested some changes

Very professional staff.

The installer,Nabeel H,was friendly and very professional. My new shower 🚿 is wonderful.

Craftsmanship was excellent. Shower looks great!

Amazing!!!! Thank you.