The crew was professional, patient and kind. They spent a lot of time with me deciding where the seat and grab bars were to be place, in addition to the shower head and water controls. They were here 3 days, and cleaned up the mess everyday. They were very friendly and on time. We are thrilled with the shower and the crew. ! Scott was wonderful and came out before the install to review the situation they would be working with. THey had to build a wall. Craig and Robert were terrific to. Craig is funny, does stellar work and is every experienced. Robert is terrific too and never stopped working. The bathroom is up 23 steep stairs, and he went up and down those stairs all day long. He never damaged the wall or anything carrying lumber, Kohler Luxston panels, the shower pan, etc. He is also very polite and friendly. The crew tolerated well our little dog that barked the entire time they were here ! She'd let them pet her but she kept yapping ! As said,all 3 are exceptional and should get a pay raise ! Each one of the men answered any questions that we had during the process. I really dreaded the 3 days they were to be here. However, it turned out to be a wonderful, stress free experience !

The work team was very considerate of my home. They prepped it right off the bat. It was also a pleasure to see guys that knew there job and worked as a team to get the job done.

Everything! I could not have improved any step of the process . . . sales, installation, follow up.

2 day shower project took 3 weeks with many issues, quality of work very poor, it took 7 different people to get the job done, contractor is not familiar with Kohler products. I had to reach out directly to Kohler to inform Renuity/Pacific Bath on how to fix the I rainhead.

I loved the final product, turned out exactly how I envisioned it.

Thank you

Done on time and beautiful

Professional friendly crew, job well done.

Work completed on time. No punch list. My stairs to the bathroom were cleaner than when they started

See number 4

Justin and his co-worker was great!! They explained everything to me and left my house completely clean. I will be calling them back to do my second bathroom. Thank you guys!!

The people were great!

They are responsive to issues.

Sales people should not be implying that your product is lifetime throughout the material itself, but rather for the person that bought it, that's misleading.

Excellent product great price I like that you’re tight in with Costco so I get a Costco rebate and the employees that did the work were excellent

When I found an issue after the first installation, Pacific Bath responded in a timely manner.

Quality, design, and look of product, knowledgeable sales staff, fantastic installers/plumbers!

Great crew

Floor tile was damaged and it has taken multiple phone calls with multiple people to arrange for a repair.

11 weeks from contract/work order to work completion. That's too long for a job of this scope. Sales team did not set the expectation that there would be an approximate three month delay to complete job. That expectation should have been set prior to contract execution.

Beautiful installation. Everything on time.

Worst post installation experience.

The install team was friendly and professional. Quality products. Fast and efficient work.

Great experience...great team of workers from start to finish.

The price is much more that I was ready to spend, so on that basis alone, I probably wouldn't be as quick to recommend to a friend looking for a full bathroom remodel. I made the sacrifice because the shower was the one big thing I needed to upgrade. It blew such a big part of my budget that I wasn't able to do any of the other small upgrades in my bathroom. If I do recommend, it would also come with my negative experience with the phone sales staff. Otherwise, I would recommend on the basis of the finished project.