The installers had to come out 7 times before the installation was done correctly. The first day the lead didn't show up, although the plumber and assistant did and waited for several hours. The lead kept saying he was on his way and would arrive "in 10 minutes." The next day it was a similar situation. The lead arrived a couple of hours late and the crew began the demolition. Then the lead went out to his truck and passed out. The demolition was completed so the following day a crew came and set the pan, then left. The following day the installation was "completed." The next day I went to use the shower. Unfortunately there was a leak behind the tub spout, which resulted in a flooded bathroom floor. I also noticed that the caulk around the pan was very yellow. On day 6 the plumber repaired the leak, but noticed that the tub spout and drain cover finish did not match the shower head finish. My husband died, so it was several days before someone came out to replace the tub spout and silicone. Once again, the replacement drain cover did not match the chrome finish. Unfortunately, it leaked again...which meant I was unable to shower again because this was the only accessible shower after my hip replacement 3 weeks earlier. The plumber fixed the leak on the 7th trip. My husband and I installed the tub ourselves 15 years ago. Including doing all the framing, plumbing and tile it only took us 2 days - which is what I was quoted for this shower installation. Other than the one guy who was repeatedly late, the crew members were polite and personable. But the delays were unacceptable, especially for what I paid.

Job is not finished, issues with the frame being scratched and waiting for new replacements to arrive so team can come and replace the parts. Issue with quarter round not put in where base board was removed. Missing washer in the shower head, water sprayed out of connection, this was put in so the shower fixture is working correctly now. The shower piece was also blocking the lever to turn the hot water to the hottest, I had to adjust that myself. Very expensive two day job that was installed on November 3rd and 4th and still needing to be finished as of November 15th.

I feel that a plumber should accompany the salesman during the initial inspection at the client’s house when the cost quote paperwork is signed-especially when the client has a house over 75 years old. Despite this, and a few hiccups hooking up to the existing pipes along the way, the workers did great on the remodel job on my mother’s new shower. It was expensive, but the bathroom was all done in the 2 to 3 days as quoted.

Not much.

Seems to be a very good product and wife loves it. The salesman was very helpful. Installation was fast and professional

I’m very happy with my new shower

How quick they got it done

The product is fantastic. Easy to clean and look so nice.

From the introduction clear through the installation process we were treated like VIP’s. Plus the expertise displayed throughout the installation was excellent from beginning to end!!

we took pictures and sent to friends and relatives, they all thought they did a great job.

Efficient installation and high quality products! Only a few minor misses with caulking that were taken care of quickly when we asked.

Overall the process was easy.

Everyone we spoke with or who worked on our project did what they promised and performed very well.

Great yo work with. No hidden agendas. Liked all the people we worked with.

Nice crew, talked me thru everything, open to questions and respectfully responsive

will remind anyone I recommend company to that it doesn't happen overnight and isn't like magic. Its a constructiuoiin process.

Once we were at the stage of install, Devon and Abraham were great to have in our house and were professional and kind. Their competency and professionalism overshadowed the slightly wobbly feeling during sales and with our project coordinator (who also somewhat overpromised and under-delivered). I truly think with a little more training the beginning stages can be more fluid and instill a greater sense of confidence in the overall process.

Product is excellent, team is reliable and friendly.

I think they did a great job and didn’t waste time so yes they deserve a 10.

I would definitely recommend the company, installers and product quality.

The workers were the best! Friendly fast and efficient, made sure everything was perfect.

Yes I would definitely recommend Renuity and I have already shared with Family and Friends. What a great product and company.

The installation team was awesome! A little disappointed with the sales side of the transaction

Prduct is beautiful and great quality.

This was not a pleasant experience.