Great service

The finished product

The employee attitudes and professionalism along with the product

Appts on time, good samples, clear explanation of process.

We really had a great crew. They took great care of our home while they were here. The shower exceeded our expectations.

very satisfied with the completed job.

Quality of service especially after installation

Follow through on what you tell customers. Don’t make promises that you don’t keep like the sales woman saying she was going to gift us a cleaner for the tub and the installer person saying they scheduled a follow up visit and no one came.

The 2-day installation time

Cesar and James were great. Very professional and experienced.

Very professional

Knowledgable staff and quality work performed

We were so happy with the outcome, and we were impressed with the clean installation and capable installers.

The new shower was installed very nicely. The crew were informative and cleaned up before leaving each day.

Kohler is a reputable company; Pacific Bath/Renuity workmanship is great; and the installers were prepared and timely.

The attention to detail during the finishing clean up was not to the standard Iwould have thought from a company that sells a superior product like Koehler. I am still finding dust. I repaired the corner of the tub where a blob of caulking was just left. I also painted the wall in that corner.
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Competent, professional yet friendly, helpful techs. On time service.

The installers were very professional, tidy,very respectful to all family members.

Very professional, and hard working

Efficiency was great. Quality materials used.

Very happy with all aspects of the job well done.

They cleaned while putting in shower! And afterwards!

The team was timely, thorough, and cleaned up well. One point off for a broken toilet seat cover they did not tell me about. But they delivered a new one as soon as I reported it.

Should of gone locally. And priced around

I’m sorry. Can’t There’s still a problem with the jets

The process adhered to that which we understood at the time of purchase. The install ocurred as anticipated.

I don’t recommend

Installation process was very straightforward and onsite team kept us updated on progress

No pressure and the whole process was so easy

Your installers were very professional and I love my new shower

I already have recommended Pacific Bath to a friend.

Very good job, kept us informed, very prompt.

High quality presentation, product, and installation. Very professional.

There was a slight hickup but they went above and beyond to make it right

I know from my research regarding competitors, e.g. Rebath, Bath Fitter, etc., the profit margin is CRAZY HIGH on these conversions. People have seen my walk-in shower conversion and really like it, but balk at the cost. For the materials used and the high cost, it remains to be seen if the cost is justified. I was willing to take the chance, but most are not.

Very professional

Already have

Everything.

Yes, I think you guys made things easy for me but my friends said it was pricey.

Service was impecable!

The clean up afterwards was less than desirable. Damaged wood molding was never fixed after making repeated phone calls. Bathroom mirror had caulk smeared on it and was very difficult to remove.

A few days before scheduled installation I received a call from a regional manner wanting to confirm that we wished to cancel the deal. Not so. Manager said that he had received an email from sales rep that we wished to cancel. I do not have a clue where that came from. Then install team did not know the layout of the shower design that we had purchased. We showed them what we had configured with rep and the installers were able to make it work. The installers were not informed we had purchased glass shower door and panels. Initially we were told that we needed to have custom install of the glass. Installers made calls and determined that we had indeed purchased the glass work and then made arrangements to installation of the glass. That just happened, two weeks after build out.

Professional service and quality product

Quick and professional installation

Worked quickly, always finished much faster than scheduled.

I have not been able to shower or take a bath for close to 8 months due to all my medical problems. Spit baths were all I could do. The day I was able to use the walk in tub was the best day for me. I was able to sit and clean myself in a tub. It has been the best investment I have made.

Well, our install for the shower was involved for 6 days. Not pleased with that at all. The men were all nice but that was a huge inconvenience for us for the amount of money we paid for this shower.

Clear presentation of options and cost. On time. Efficient. Clean installation. Respectful of house and residents, including dogs.

Courteous and professional sales presentation & installation. All our concerns/questions were addressed.