Cindi McDonald is responsive and extremely patient when we have questions about coverage or pricing. Easy to communicate with.

Great service and quick response

They don't answer their phone or respond to messages!!

Thank you so much for helping me with changing over insurances during a stressful time of buying a house! This was one of the only insurances that would help cover my home at a full replacement for a roof coverage, this is hard to find in this Insurance landscape. Ashley was wonderful to work with! She eased my concerns and was easily accessible!

Helpful and usually quick to respond.

Dan Brown was very professional and found us a great plan and saved us money.

Ashley Meyers and her support staff are thorough, knowledgeable and customer-friendly. Great job!!!

Very easy to talk to, and explained thing well.

Still not resolved the personal vs LLC issue.

Ashley Meyers was responsive, knowledgeable, and thorough. She worked nights and weekends when necessary to help us with our homeowner and car insurance needs. She's a 10+ in our book. Will will highly recommend her.

It is almost impossible to get someone to update insurance in a timely manner. I usually have to call many times or send an email to a supervisor before someone will call back. Nobody ever returns voicemails left.

I’d highly recommend ReeceNichols Insurance — Ashley Meyers and her team are fantastic! They made the process easy, fast, and stress-free. Ashley’s professionalism and genuine care really stand out.

I have had excellent service with ReeceNichols, with National General as well.
Pricing, customer care, all aspects.

Friendly and knowledgeable agents

Ashley was thorough, very knowledgeable, friendly, and made the transition seamless. Highly recommend!

I am shocked at the premium increase amount for our Homeowners Policy.
Cindi was very attentive to our concerns. She shopped for other options and we were able to settle on a solution. We have been very happy with our insurance company and did not want to make a change. Cindi was instrumental in keeping our business with HomeServices.

Courtesy and timely action to my requests and answers to my questions.

The renewal process was not fun, I would talk to my rep but they were to busy and passed me off to someone else and did not communicate what i needed so i had to re explain it over to the new person, it took several weeks to get any response back and I will be shopping for a new agency to do my insurance next year.

I used a Reese Nichols realtor when I bought my home two years ago, and was assigned a Reese Nichols insurance agent. He talked a lot and was pushy, and I shared feedback that I wasn’t happy.

Apparently, I was assigned a new agent, but I don’t remember that being communicated to me. I found out when I looked at my insurance documents online. This was fine with me because I had planned on changing insurance agencies.

So I reached out with questions and initially had great communication from the service team member. She called me back twice in the same day to answer questions that she had to research for me and made my requested changes.

After I thoroughly reviewed one of the coverages I had requested, I emailed her back asking her to remove it. Her communication was slow, and she didn’t provide me with confirmation of the change reversal until I reached out days later to ask if it had been done. Her response was short, not even a full sentence. I felt like she was irritated that I changed my mind.

It seems like both times I’ve worked with an individual at Reese Nichols insurance there have been blips. It hasn’t been outstanding or wonderful - just average. I don’t think I would recommend them to others for that reason.

Nathan has been killing it, ensuring I'm getting the best value in coverage.

very helpful

Easy to work with

Always very helpful and takes the time to investigate all options to ensure I get the best possible deals

My questions & concerns are answered quickly, and with courtesy.

Teach your clients how to communicate with you. I have had to beg to be heard with countless unreturned phone calls. I finally found an email adress…. And received two responses. Ine response seemed to be useless information and when asked the same email was resent. No help in understanding. There are so many names to this insurance as well that I have no idea if I’m taking to the person who can answer my question or not. I have often doubted the worth of the savings I made the switch for. I miss having an agent to talk to. A sixty second phone call is all it would take. I miss old world business.