From start to finish, RRR was responsive and delivered on their commitments .
I have recommended Red Rocks to all my neighbors.
Red Rock was recommended to me by my daughter. It is difficult to know who to trust for this type of project. I feel Red Rock is a good, reliable company.
Poor communication, one example of many during the entire process. begged for invoices from sales rep after job was done in Nov 2023 got an email in Dec 2023 saying invoice coming, then in Feb 2024 got a second request email for payment very frustrating. This was the first one delivered. Had to repeatedly call to get anything.
They were very professional and knowledgeable. They listen to your concerns and address any issues that may arise.
Everyone was responsive and did a great job
I appreciated George walking me through details of the project, cost structure, how I could save money, and answered my questions. The roof install & cleanup went smoothly. And Red Rock did the heavy lifting when it came to dealing with insurance.
They ended up taking care of me in the end, but I wasn't supposed to have my gutters ripped off, and they ended up ripping them off so I did not have gutters for a week and that was a little bit frowned upon.
The Red Rock Roofing team was extremely professional, thorough, and accurate when it came to the quote and the services they provided. I have no complaints.
Red Rock Roofing was prompt in handling the claim, getting us scheduled, and getting the roof completed.
Very timely response. We were under some tight time constraints, and George and the team met the challenge.
They were professional, timely and efficient. They were reachable when we had questions. They completed the roof replacement essentially in one day.
This company lacks integrity and transparency.
Great service, great craftsmanship, great materials. Every part of working with Red Rock and Andy our project manager was as good as it gets. I’ve worked with a lot of residential and commercial construction contractors and they are at the very top of the best of the best.
They worked so incredibly hard I wanted to tell them to take a break. Sun up to sundown they were here. They didn’t even take a lunch break, just warming food so they could continue working. Wow. They are incredible!!
We got the first mid-roof inspection in Firestone but the guys were fantastic despite the inspector being downright abusive to them. How does the inspector not speak any Spanish, nor uses widely available translation tools. He even left his truck running in front of my house and was QUITE pissed off when I told him that wasn’t legal and asked him to please turn it off. He never identified himself either. Hence, mid-roof inspection. The crew took his yelling in stride and were totally professional. They did a fantastic job!!
Andy Taylor and the team at Red Rock Roofing have been great. They're experienced, knowledgeable and honest. I would highly recommend them to anyone and I'm happy to refer them to others in the future. Thank you!
Very easy to work with
They are amazing team. They are super quick and efficient. I wouldn't use anyone else.
The job was done well before everyone else in my neighborhood. The roof looked better than before!
They were a great crew with good follow up. I liked working with a local company.
Red Rock was professional and kept me informed. I was happy with the work they did and would recommend them.
They were quick to do a large roof replacement. Everyone I dealt with at the company was responsive and communicative.
The whole process was messy. I was given a quote but no one has mentioned to me I had to remove/reset the solar panels on my roof on my own. Other companies included it in the quote. I thought this was part of the quote. Upon arrival of the installation team they just left (because the solar panels were not removed). No one bothered to tell me everything. Then I realize I have to take care of this myself and work with the sales person to get this done.
I was not communicated dates properly and when I reached out to ask about dates the communication was "I already told you" when this was not the case nor did I get any other communication about it (text, email, etc.)
Project manager came and introduced himself on installation day and gave me his card. On two calls that I made to him along the project he did not answer his phone and did not reply to voice mail messages nor text messages.
The installation did not pass inspection for a few times and the ladders were left on my house way after work and inspection have concluded even though I texted about it a few times and was told they are going to get removed.
Experience overall = poor...
I just hope that the product that was put on the roof is good and that they did a good job because I have no idea if this is the case or not.
Knowledgeable, friendly, honest. George was outstanding! Not only did they replace our roof, RRR made improvements to its functionality.
I have used Red Rock previously and as before they came through with flying colors. I will definitely use them in the future, but hopefully not too soon in the future.