Red Dog's Roofing of Massachussettes was easy to work with, well organized, professional, safe, and they provided a good value. They were a real pleasure to work with!
The entire crew was efficient, polite, and professional. The result outstanding.
Their personnel were ver professional, the crew leader went above and beyond to see that I was satiisfied.
I own an old home so we've had many people come out to service our needs. We saw the recommendations for Red Dog's Roofing online, and every single one that we read, they said it was great. They are the only company in 30 years to do exactly what they said they would. They were there when they said they would be and even called beforehand to inform us of their arrival time. The office personnel and the owner of the company were perfect. They replaced siding and fascia that wasn't even their fault. When the fascia fell off, they called the owner and immediately he said to fix it. Everything was above and beyond expectations. Everyhting we read about the company was true. There were no extra charges or arguing. Red Dog's is the best company out of all the companies that have worked in my house.
Very nice people....easy to talk/discuss relative to the project, materials, time line.
They were very professional and we were very pleased with their services.
Note: I'm not sure where this 3-star rating comes from as the survey does not actually allow me to change it from 3. This rating would be at best 1 star if Patrick had not intervened and personally come and work with a more knowledgeable crew to correct the workmanship issues. Had Patrick and the installation crew initially lived up to what was presented by Mike the rating would be 4 or 5 stars.
They were excellent.
Red Dog Roofing does awesome work. They offered a fair value for the materials and labor they provide.
The salesman / estimator, Mike, was very thorough in scoping out the project looking at the roof from the inside in the attic and outside on top of the roof as well. I was also shown the exact materials that would be used in the construction of my new roof and was given a written estimate when the meeting was done. Mike took into account my concerns and introduced a unique venting system that could be used on my house. I asked a lot of questions and he was very thorough and conscientious in answering them. I never felt the answers given to me were misleading nor was I ever treated in a condescending manner. Indeed, I felt like he took a genuine interest in my concerns and treated me respectfully.When the roof installation was being done, they had an onsite foreman, Butch, and also a project manager, Joe, who were there to oversee the entire job. The materials used were of high quality and the workmanship and professionalism displayed were outstanding. Any issues (minor) that came up were immediately addressed by Butch who, in turn, kept the project manager, Mike, informed of what was going on. Both men were courteous and professional in their conversations with me and any concerns or questions I had.My roof was installed in one day from tearing down the old roof, putting on the new roof, and cleaning up the surrounding areas. My house looked like nothing had been touched except for a new roof which even the neighbors commented on how good it looked.When the town’s building inspector was here to check out the roof, they were nit-picky but found no issues and even commented that the workmanship and materials were of high quality.
They were very professional and on time. Patrick was a great communicator throughout the project. I would recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with their communication. Patrick did an excellent job keeping me up to date with the progress and scheduling.
Recognized Excellence - I'd like to recognize Patrick Cochran.
Areas Of Satisfaction - I am most satisfied with how fast the installation was.
Recognized Excellence - Patrick had exceptional service.
Areas Of Satisfaction - All Areas 10/10 would use Red dog's roofing again
Red Dog's Roofing of Massachusetts is one of the most professional companies that I have had the pleasure of working with.
Areas Of Satisfaction - I was most satisfied with their craftsmanship.
Recognized Excellence - I would like to recognize Patrick for his exceptional service. His professionalism and knowledge were unparallel.
very happy with Roofing Job,met all my expectations,Patrick was very helpful , informative and Professional ,will recommend Red Dog Roofing to my friends and co-workers
Recognized Excellence - the 2 guys that were there everyday were exceptional hard workers. Patrick was great to coordinate with and listened to all my needs for re-roofing construction.
Areas Of Satisfaction - I was most satisfied with the commitment to get the job done on time.
I found nails that they left behind. Other than that, they were great. I can imagine that it's hard to get up all the nails.
Areas Of Satisfaction - I was most satisfied with the speed and efficiency in which they installed the roof.
Recognized Excellence - I would like to recognize Patrick for his exceptional service. He did an amazing job. I thought it was nice that he took his shoes off before coming into the house. It doesn't matter to me, but I know it matters to some.
Red Dog's Roofing was awesome! Patrick was great at keeping me informed of any changes in the project's scope or timeline. All the materials and equipment were cleaned up at the end of every working day. There was virtually zero damage to the property and no trash left behind at the end of the project. I highly recommend them!
Great Service from Patrick and his crew! highly recommended.
Areas Of Satisfaction - -Communication: Punctual to appointments and kept me updated of any changes.-Customer Service: Very responsive to customer needs or concerns.
Recognized Excellence - Very happy with the professionalism and great customer service I received from Patrick.
Additional Comments - keep up the great work!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Dog's Roofing of Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys