R@R did a wonderful job installing my new windows!
R&R Express has done several projects for me. The latest is a kitchen remodeling. I highly recommend them. They are artisans, builders, and technicians. Also, they know and use only quality materials and fixtures.
the craftsmanship and material selection
Patty and Wayne
We recently moved to the area, and needed to remodel our 2 bathrooms. R&R were great to work with, from the very first phone call, throughout the design and remodeling process and we are very happy with the results. Wayne and Patty are both very professional and show great attention to every detail. We could not be happier with our new bathrooms and will definitely use them for future projects.
They use only high quality materials, and we were happy with their recommendations.
Both Wayne and Patty were great about communicating with us every step along the way, they definitely wanted us to be satisfied with all of our choices.
Both Wayne and Patty are awesome
We discussed the desires we had for our new door and explained exactly what we wanted. R & R Express completed every facet of our requirements.to our extreme satisfaction.
This couple are the most efficient organization I have known. They are cover ever detail of a project with unsurpassed professional ability.
We are extremely satisfied with the installation of our new door.
The materials they recommended and used as well as the quality of installation were extremely satisfying.
If there was a question or issue, they did due diligence in researching an acceptible solution
They recommend quality items that cause fewer problems.
Issue with broken countertop was resolved immediately with subcontractor when it was discovered
Work on backsplash tiling was difficult & excellently done. Recommendations for products or direction were on target
Owner & wife (Wayne & Patty) are quality service providers & expect that level of work from any worker.
We always will call them first for any project as "you get what you pay for!"
R n R Express now has renovated my whole house, it is brand new, we love it! The last phase was give me a huge pantry and built in china hutch. It came out even more beautiful then I thought. Renovated the guest bath, now everything matches perfectly. Master bedroom, master bath, guest bath, kitchen, dining area. High quality materials, the details I did not think of R n R did for us, and that is what makes everything perfect. Thank you Wayne and Patty!
perfect, every little detail.
In every area we were satisfied because of the details.
Wayne and Patty Gregan.
Thank you for a brand new house. We love the work you did for us and our family.
R & R Express remodeled two bathrooms for me. It transformed the home from an embarrassment into a show case. Now we are planning the remodeling of the kitchen. I can’t imagine working with anyone else for this type of work.
Transformed a small house into a really nice small house in 5 days. Took carpet out, replaced with a good quality floor. Replaced sinks, toilets, counter tops in both bathrooms, moved furniture and appliances. Arrived on time every morning. Highly recommend RnR Express, Wayne and Patty are great people to work with. Thank you!
Perfect!! The wood flooring looks great with rest of the house. Quartz counter tops in the bathrooms also look great!
All areas. Wayne and Patty are great to work with.
Wayne and Patty Gregan.
R n R Express are an excellent company to have work done. They made our dream become a reality and we continue to add projects. Patty and Wayne are excellent for advice, suggestions and number one thing is they listen to the client's vision.
Both Patty and Wayne Gregan.
We have R n R Express also working on another project for a family member's home, and highly recommend R n R Express.
the whole time communication,work, time line were great
WAYNE AND PATTY
Even though R&R was willing to work with most products, when asked they frankly gave their thoughts. We did not change much based upon their opinions, but we totally understood why they held their views and we appreciated all of their views and are glad we made the changes where we did.
Even though they gave a great effort in keeping communications open, the only areas we were less than totally satisfied were due to miscommunication.
The end result was near perfect. We chose R&R because they were the only contractor we had his that did not give us the impression that we were wasting their time on details. The time frame was we'll within expectations and we understood the process compleyely.
Wayne made sure everything ran smoothly and resolved whatever was feasible. He and Party fully understood our concerns, recognized our investment hesitations, and tolerated our slow methodical approach to selection and finalizing a contract. We will use the again if they'll let us.
My only suggestion to future customers is to not feel any hesitation to keep telling them what you want. If something is important to you don't let any communication go unverified. I had a hard time giving anything less than a four in any category. They certainly did not fall short in effort.
Wayne and Patty are a professional team. The quality of the workmanship was outstanding. Help was always there when we had trouble making design decisions. The end result is really lovely. So glad we did this renovation with R & R Express.
They exceeded our expectations
In the kitchen raising the ceiling was such a good suggestion. The barn doors on the pantry are amazing and the finish on them is really special as they custom finished the doors themselves. Each day they left the construction site clean and neat as it could be.
Wayne was there when he said he would be and did what he said he would do. The weekly plans sent out on Sunday prepared us for the week ahead and were much appreciated. They went out of their way to keep the house livable as they progressed with the renovations.
They walked us through the entire process and helped us pick out all of our materials advising cost and quality not only for our budget but what was best.
Wayne and Patty the owners are hands on and the best to work with. Ben is a great help with all areas in the field.
worth every star!
Wayne arrives on time or early, what a refreshing practice...seldom seen these days. Also, you know there is quality just by looking in his trailer, it is well supplied and well organized. Again a very positive sign that shows up in all his work
No one will say R&R is the least expensive in town...but they will say they got the very best service and is by far a much, much greater value in the end. Your home is your castle, treat it as such and use R&R
Communication was excellent, detailed and then followed.
except there really weren't any problems
The best I have seen in 40 years of home ownership
as stated, more than fair, the best value indeed.
most certainly I would, with confidence! worth every star!
none at all
The detailed, methodical and very high quality workmanship. He cares more than any other contractor I have ever used and his not only high on quality but he works to keep the environment clean and orderly
Wayne of course
Again, with a 5 star rating
R&R Express did a wonderful job! We had our bathroom remodeled to include a shower/tub (we did not have a tub in beforehand), a door removed (we had two and only needed one access way into the room), carpet removed and flooring put in, the bathroom and adjacent room painted. During the entire process Wayne and Patty were sure to keep us appraised of the progress and what would be done when. The work area was always tidy and they were extremely considerate. All involved were always friendly, courteous and professional. They were helpful in picking out materials and giving us the information we needed to make the best decisions. They also completed the job in less time than they had originally estimated. I cannot recommend them highly enough!
There were several products we received assistance in picking. R&R did a great job of giving us the information we needed to make the best informed decisions to meet our needs.
R&R did a great job in communicating. From what the arrival times, to when materials came in to the progress being made.
Both Patty and Wayne are exceptional. They make a fabulous team!
R&R Express completed a complex design project to the fraction of the inch. They made suggestions on a custom portion of the project that worked out extremely well.
No specific product recommendations were made.
No specific short comings were noted.
Wayne took the time to review several specific project specifications with our staff. When he did not understand some of the equipment requirements he took the time to review the needs until he fully understood the requirement.
I highly recommend R&R Express!!
The process went well. We discussed my needs and came to a solution that met my financial and short term requirements.
As always R&R completes the job on time and as requested. They are very dependable.
Met all expectations
Extremely satisfied in all areas
The entire R & R Express family's service was exceptional!
Wayne and crew were a pleasure to work with. He is extremely knowledgeable of all aspects of the project. He excels in the products he uses on the job. He is a patient man. I know some customers can be a real pain. Patty has a vast knowledge of color schemes. She was a great help in selecting the color of tile,counter top back splash and the color of the grout. Like I tell everyone, I now have a million dollar bathroom and a $100.00 dollar house. We will be using Wayne and crew in the future for the kitchen remodel.
He does not use inferior products
See number 11
It wasn't their fault. We changed things a couple of times and this caused a delay in ordering the products.
The whole project. Wayne can figure out a fix for everything.
Wayne, Patty and Christian. They know their job and will help the customer any way they can.
Beyond expectations. Excellent workmanship and very professional work
All areas of work and product installation excellent
Wayne, Ben, Kristen, and Patty all contributed to an excellent result. We are happy campers.
R&R Express was very thorough and very effective communicators. We received information regarding product content, operation, delivery and installation every step of the way. We highly recommend them to anyone looking for professionals you can trust!
R & R took time to sit down with us to carefully explain the aluminum cladding on the outside of the windows and the operation of the awning windows. It definitely sold us!
In no areas did they fall short.
Immediate and thorough communication was the best part of our experience. They answered our questions and really went above and beyond in trying to assist us every step of the way!
Wayne and Patty Gregan along with their daughter were all exceptional! Wayne Gregan has the best team and they work together most effectively.
R & R Express did an great job. There was a problem with some of the materials they ordered but R & R Express came back and made everything right. I have use them on two jobs and would recommend them highly.
They explained exactly what they were going to do and it all came out better than I had envisioned.
The only problem was one door leaked and that was due to a manufactures problem.
The finished job looked great, much better than I had expected. I feel that the repairs have added value to my home.
Wayne and his crew are very professional and efficient.
I will use them in the future when I have other repair jobs. Thank you
R&R Express has done 3 jobs for us...window replacement, patio repair and enlarging our closet. They have always shown exceptional professionalism. Wayne and his staff are very helpful in making suggestions, answering questions and helping us with the design. They also kept to their schedule and did excellent work. Our closet is the most recent project. It turned out better than we could have hoped and was right on budget. I don't think we will ever have work done on the house by anyone other than R&R Express!
Since we had no experience with construction projects we relied on them for lots of advice and ideas. They seemed to know what we wanted better than we did. Everything they recommended turned out to be perfect.
We have always been extremely satisfied with our R&R experience. I was very happy with how they cleaned up at the end of every day. They also worked hard at keeping our living area in order.
Wayne, Patty, Kristen and Ben were all exceptionally helpful. They are a wonderful team!
R&R did an excellent job and most important, listened to my wishes and requirements, and made them happen. They were on time, did an excellent job and were very professional.
They came out, listened to me explain the problems that I had experienced with other companies, addressed them to my satisfaction and got my business. Not the cheapest price but an excellent job.
Whole team did a great job and worked together very well.
Paint color matching could have been better but it is a hard color to match.
R & R is always professional, always careful to keep areas clean and clean up each evening. I have complete confidence I am receiving the highest quality in products used and their work.
Wayne, Kristin, Patti and the 'helper guy'. All are a pleasure to work with.
We have and will continue to rely on R & R Express for our home repair/remodeling needs. We would recommend them to anyone.
These guys are great! Excellent work, very thorough, highly recommend. Will use them again.
Have no concerns product is great.
Attention to detail- the install was the best of any work we have had done.
All- whole experience was good.
R&R Express is the best...will use them again and again as I find more projects that need to be done...
they did not fall short...they are exceptional.
they showed up on site when they said they would and worked straight thru - taking only a lunch break.
ALL the team at R&R Express go above and beyond customer service
Wayne is very good at suggesting alternatives to the project.
Trustworthiness. Having contractors in and around your home can be risky. Not the case with this family. You can be assured that your home will be treated as if it were their own. Non invasive, clean, organized
The Boss ladies....I know who's is charge!
We have strongly recommended R & R to all our friends and neighbors for any future projects.
Wayne explained all facets of the materials and recommended the best options for us. His advice should be seriously considered by any customers desiring to remodel.
Wayne and all his helpers were very professional and worked effeciently to complete our project as promised.
The work was completed precisely according to our mutually agreed times.
We are completely satisifed with all facets of the project.
There were issues we had to resolve in the project due to existing conditions of our home. They were all addressed and resolved totally to our satisfaction.
We have strongly recommended R & R to all our friends and neighbors for any future projects.
We were completely satisfied with the recommendations on materials as well as the outcome of our project.
Their evaluation of our project and recommendations on materials and specific outcome of their use.
Wayne and Patty are both to be commended for their knowledge and efficiency.
Glad they suggested using a different color for the rain gutters and the larger 6" gutters.
They kept the construction area very clean, neat and safe.
All the employees were efficient and provided excellent service.
Very organized. We needed that.
Complete. We used their expertise to make good choices.
Organization, communication. They work as a team to ensure quality. Trusting our open home to them was natural.
Each member of the Gregan team is invaluable. They watch each other so we didn't have to!
From planning through completion the project was performed professionally and timely. I wouldn't hesitate to use the fine services of R & R Express again in the future. I am impressed with how good, thorough, and trustworthy Wayne and his crew is.
I was confident that the work was being done by a well organized company. Tradesmen were respectful and competent. Office staff is nice to work with and handled everything on a timely basis.
Couldn't be happier with windows and workmanship of installation and finish work.
I was impressed how they contained the work area so as to minimize dust, etc from traveling to other parts of room/building.
This job was done at my place of work. I would certainly use R & R Express for home projects. From planning through completion the project was performed professionally and timely. I wouldn't hesitate to use the fine services of R & R Express again in the future. I am impressed with how good, thorough, and trustworthy Wayne and his crew is.
They exceeded my expectations!!!
They showed up when they said they would and they did what they said they would.
Every one with R & R Express is top-notch.
Wayne Gregan and his crew exceeded our expectations with their quality of work. The crew kept us informed of all work related issues. They were friendly and professional. We would recommend R&R Express for any of your remodeling needs.
Communication as they always kept us informed.Quality of work and materials used.
Every one of the employees was exceptional, friendly, and knowledgable. The worksite was clean and safe.
I was entirely satisfied with the job R & R Express did on rebuilding my deck. There was no phase of the job that was not handled professionally. I was so pleased that I have decided to go ahead with kitchen improvements, and new doors across the back of my house. This is the first time I have had work done where what was agreed on actually happened. They came when they said and did more than expected. Sally C
The explanation of materials and how they would be used was clear and to the point. I felt well informed throughout my construction period.
None. I was pleased.
They communicated very well throughout the entire job. The workers were excellent; they seemed to know what they were doing, were considerate, polite, and worked very hard.
Wayne as leader of the group was excellent. All of the men were exceptional .
The whole crew was courteous, prompt, flexible, and really listened to what my mother needed. They made suggestions about going with better products that turned out to be the correct suggestions, and saved my mother from any water damage during these monsoon seasons. We appreciate all their hard work.
They were perfect.
It was my mother's house, but they kept in contact with me as well.
They went beyond that, even if we wanted to make changes.
Didn't have to do a thing.
It was well worth the money as we had terrible rain storms 3 days ago and it really saved my mom's roof.
Very educational in the sense of learning about what was the best product and material to use. We learned a lot about lead on a roof to keep a top-notch job.
Nothing. They went above and beyond because part of the final bill was less than they thought In other words, they felt a refund was appropriate and they suggested (because my mother's security doors were rusted) that they replace those doors to even out the bill. My mom's new doors are beautiful. They sand blasted them, painted them, they're just perfect.
Promptness, tidiness, flexibility. Anything we suggested, or little extra needs, they had no problem taking care of for us.
I don't know the names of the workers, but my mother stayed their the whole time on site, and said they were always pleasant and always on time.
I highly recommend R&R Express. They understood what I wanted, finished the work as scheduled, and more than met my expectations for quality. They worked on the weekend so I had no disruption during business hours. Overall, dealing with R&R Express was a pleasant experience. Professional, pleasant and competent.
Overall experience was excellent. They did what they said and what we expected.
The ratings and comments above really speak to this question. If there was one thing that stood out was timing. The project started on a Monday morning and was completed on Friday of the same week without a break. The crew worked a full eight hours each day.
Well explained and acceptable.
None---everything was started and completed to my complete satisfaction.
Provided me with the information necessary to make a decision on the product to be used for the project.
The entire R&R crew was professional. Unable to rate one over the other. All worked in harmony with one another.
In addition I will say that the work areas were kept organized and clean. The work crews arrived on schedule and were always attentive and polite. It was a true pleasurable experience to watch this project from start to finish.
R & R Express was recommended to us by a friend. The positive reviews on their web page gave us more hope of a favorable experience. Then working with the staff to coordinate and schedule the project added to our confidence. When they actually came out to complete the work we were totally impressed. Everyone who we dealt with was pleasant, professional, knowledgeable, and skilled. They were punctual, organized, and efficient. Their workmanship was excellent. I would highly recommend them.
The ultimate bottom line for us was the quality of work performed which in this case was excellent. The added bonuses were that the personnel were punctual, clean, well dressed, polite, well spoken, professional, skilled, and hard working; the truck, trailer and other equipment was all clean and in good repair, and even the tool trailer was tidy and organized.
R & R Express personnel were punctual to a tee. They were on time each morning, took a reasonable lunch break on-site, and worked through the afternoon. They finished our job ahead of schedule.
Early in the process Patti and Kristen were quick and thorough in their email responses to answer my questions and schedule the work. During the project Wayne made a point of keeping us informed and up to date with the progress. He also took time to meet with us and discuss additional aspects of the project. All of the R & R Express personnel were pleasant and professional.
We were impressed at the care R & R Express personnel took to protect the remainder of the house from being affected by construction related dust and dirt.
This type of work is expensive regardless of who does it. In terms of "you get what you pay for", we are very satisfied with the quality of work and all other aspects of getting the work done.
I absolutely would recommend R & R Express to anyone I know of who is in need of having similar work done. R & R Express was recommended to us by a friend. The positive reviews on their web page gave us more hope of a favorable experience. Then working with the staff to coordinate and schedule the project added to our confidence. When they actually came out to complete the work we were totally impressed. Everyone who we dealt with was pleasant, professional, knowledgeable, and skilled. They were punctual, organized, and efficient. Their workmanship was excellent. I would highly recommend them.
Wayne took time to answer our questions and make recommendations on the best product for an unrelated project that we asked him about. He also gave us recommendations for other service providers (plumbers) too.
Our whole experience with R & R Express was positive. As I've said before, all of the personnel were polite, professional, helpful, and pleasant.
All of the people we worked with were exceptional: Wayne, Patti, Kristen, Joel, and Aaron.
I was a little skeptical after reading the glowing reviews but after experiencing R & R Express first-hand, I am a believer. They are as good as the reviews stated.
R & R Express is organized and professional. The job site was kept clean and safe. Communication with me during the completion of the project was excellent.
Communication was very good.
All were pleasant to deal with.
The whole experience from consultation to installation was excellent. We don't think it could have been any better! We would recommend them to anyone who is interested in getting windows done.Thank you all for a job VERY well done!
Wayne did a great job of explaining all about the windows, the options, etc. My wife was particularly appreciated Kristen's help in making her color choices. They were perfect!
Far exceeded our expectations!
All of their help was excellent! We felt we knew exactly what we were getting and how it would be installed. Outstanding job!
They went above and beyond!
Helping us to choose the frame, color, and hardware options.
WayneKristenAaronJoelAll four were professional, and very helpful.And Patty was always prompt in returning our emails, and calls.
R&R is a very professional company. Wayne listened to what we wanted to accomplish with the renovation and made suggestions and explained how it could be completed. They started and finished on time and their work site was clean. I felt like they respected us and our home throughout the entire process. All in all, everything was completed with little inconvenience to us.
the closet is working out very well.
MAYBE too much time between completion of prep work and installation of closet
they started work when they said they would and had / kept work areas clean.
kristen was wonderful at keeping us informed every step of the way
We have used R & R Express for at least 5 different projects in our home. From windows and doors to building a pantry. We've recommended them highly to friends and family. Everyone has always been pleased with the results of their work.
R & R Express recommended Pella windows to us when we were considering replacing all of home's windows. We were very pleased with the selection and their knowledge of the product. We love our new windows, sliding doors and front door!
Getting the job done when promised. They are dependable for completing the work when it is scheduled. Very knowledgeable in such a variety of different projects.
R&R is a family owned and operated business with a long history in Sierra Vista. Unlike some of their competition, they did not propose un-needed work. They were extremely competent and did high quality work. I have additional work, and as of this writing, I will be using them.
Pela doors were Recommended. They are outstanding, except for the screen door, felt gasket, used to,keep bugs from crawling in between them door and the screen. Wayne is working this with the manufacturer and I am confident the will be fixed.
Wayne and his entire crew are truly outstanding.
They followed through with every promise, helped me to get the best deal, and worked with my schedule. They were conscientious about staying in touch, which made me feel confident that things would go well. I am totally pleased with the outcome of my project.
They did a great job of demonstrating the procedure, bringing samples, etc. Extra visits and calls to let me know about new colors.
They were terrific in all respects. Very communicative.
Communication was top-notch.
All 3 of them were most helpful to me at separate times.
R & R Express is a great "local" option for anyone looking for a remodel or update. Wayne and his staff are extremely reliable and do great work.J.C.
I truly appreciated Wayne's patience as my husband and I discussed our options in our recent kitchen remodel. His estimates and flexibility to complete the project were fair and he was even able to complete additional requests while at the job site.
I was a little disappointed in the electrician that was contracted to do a few things. But when there was a problem Wayne made sure he followed through to complete the work.
Wayne and Joel are extremely personable and take their work seriously. They did a great job and our home feels open and bright.
I was extremely happy with Joel and his work. He was very trustworthy and paid attention to details.
I have been totally satisfied with R & R Express. The workmanship and the quality of service has been excellent. I have recommended R & R Express already and will continue to do so in the future.
I keep their cards in my purse and hand them out regularly. I have been totally satisfied with R & R Express. The workmanship and the quality of service has been excellent. I have recommended R & R Express already and will continue to do so in the future.
We saw them in a home show, and they showed us the windows and provided us with the necessary information regarding them.
I am most satisfied by the professionalism of the company.
Everyone was excellent.
We are very happy with the work that R & R Express did for us. We would highly recommend them to anyone looking to have windows put in.
We didn't have any problems.
We have only had them for two weeks, but so far, 4.
They described the product properly.
I was most satisfied with how well they cleaned up after themselves. Also, there is very little touch-up work to do. Overall, we are very happy with them.
Wayne did a very good job.
R & R Express was a pleasure to work with from day one. We knew what we wanted to accomplish but did not necessarily know how to go about it. R & R offered great advice and we now have a new kitchen ceiling with rerouted duct work and the awful fluorescent 1970's-style lights are gone. Our new island light and recessed lights are perfect and better than I had hoped. I would recommend their work to everyone.
We are very pleased with everything R&R used in the remodel of our kitchen. We especially like the dimmer switches,
The work was done in our kitchen and it had to do with tearing out part of the ceiling and replacing it, moving duct work and getting rid of popcorn texture. This kind of work makes a mess; however, each night the kitchen was clean and we were able to make dinner as usual. We really appreciated it.
All of them.
Overall, Wayne & crew did a phenomenal job of providing an estimate, staying within the dollar and time estimate, maintaining a clean site, and producing an excellent result. We're pleased to do business with a local small business that supports at least 3 families.
They cleaned up thoroughly at the end of each day. At the completion of the project, they cleaned the concrete expansion joints with a wire brush and vacuum cleaner. We don't even do that as a routine matter. Wayne even ordered a PortaPotty!
Absolutely! Overall, Wayne & crew did a phenomenal job of providing an estimate, staying within the dollar and time estimate, maintaining a clean site, and producing an excellent result. We're pleased to do business with a local small business that supports at least 3 families.
The overall professionalism of the crew and quality of the result.
Wayne, Joel, John, and also office manager Kristen who kept us informed by phone as necessary.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R & R Express as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys