Easy

Quantum is referred provided of my insurance company, Liberty Mutual, meaning they're reliable and know how to work with insurance company. Wow. Exceeded all expectations in terms of reliability, quality of work, timeliness, nice guys who worked in the house for a few days. No hesitations to recommend QRS.

I was very happy with them!

Quality Restoration Services were prompt and efficient. They completed the job to our total satisfaction.

Area Of Satisfaction

Area Of Satisfaction - Professionalism, promptness and quality of services.

This company is fabulous. Had work done during pandemic and they were very attuned to our needs,Work was done perfectly and they were courteous and professional during entire process. Communication was clear. Clean up was also great. You would never know they were here. I highly recommend this company

Quantum worked with me to adjust scope to meet my personal needs during restoration process.The workmanship was professional.

Area Of Satisfaction

Area Of Satisfaction - Fast, responsive service

Area For Improvement

Area For Improvement - They each met my expectations. Quantum met all timetables and responded to any questions that I had.

Process Explanation

Process Explanation - Quantum did a great job repairing our home after tree damage. It was our first time with this type of thing so perhaps a bit more time could have been spent discussing the timing of the process.

Employees Professionalism

Employees Professionalism - Paul's team were professional and courteous and supportive of our project.

Schedule

Schedule - It was more iterative in terms of timing - the process to complete took longer than we thought, but in the end we are very satisfied with the quality of work and believe they worked very hard to support our project.

Area For Improvement

Area For Improvement - It took longer than we thought - but we did need to get permits and such so it was also our inexperience in the process. Perhaps they should emphasize in the beginning that the process takes longer than you think -- that time should be added. However, key for us is quality of the work -- the work done by Quantum is just great and Steve, Paul and his team were very nice.

Area Of Satisfaction

Area Of Satisfaction - Dan our claim representative was very easy to work with and supportive! Quality of the restoration is great.

The whole process was easy! Everyone was extremely professional, they did a great job, and I recommend Quantum Restoration Services to others!

They are the best most professional company that I have come across. They were more than just a restoration company, I felt like they were friends helping me to recover. I actually miss seeing them now that my life is back to normal.

Renew Insurance Policy

Renew Insurance Policy - My problem was with the insurance, quantum was great.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - How they got things done, and how they moved and were very professional. You could tell they knew what they were doing. It was a disaster for others with other companies, but with me it was a pleasure.

Additional Comments

Additional Comments - All the workers were amazing. I wish I could give 6 stars out of 5

The work and the workmanship was of a very high standard. I am very satisfied.

Schedule

Schedule - It was never discussed.

Area Of Satisfaction

Area Of Satisfaction - I followed them pretty closely and I was pretty much satisfied with what they did.

Additional Comments

Additional Comments - They did a good job. They installed the toilet paper holder a little too far from the toilet.

Quality of work was top notch but communication of the processes, and length of time to compete the job was next to nil.Happy with the work but not project management.

Area For Improvement

Area For Improvement - see question 7

Area Of Satisfaction

Area Of Satisfaction - see #2

Area For Improvement

Area For Improvement - They could not tell me exactly what they were able to save/restore.

Additional Comments

Additional Comments - They did a very good job.

Areas Of Satisfaction

Areas Of Satisfaction - Very attentive. Answered any questions I had. Went above and beyond helping me during a very difficult time since the damage to our home was extensive.

QRS saved our house.

Area For Improvement

Area For Improvement - They did not fall short.

Area Of Satisfaction

Area Of Satisfaction - What I got as most satisfying out of it was that they were very prompt and very professional.

Area For Improvement

Area For Improvement - Finishing the whole job on time.

Additional Comments

Additional Comments - Took too long to finish the whole job. No one showed up for a couple o0f months after the first two weeks!

I had a very wonderful professional experience with Quantum restoration services. They were on time and professional. I felt like they treated me with a humanistic approach.

Area Of Satisfaction

Area Of Satisfaction - I liked how they cleaned up after themselves once the job was done.

Additional Comments

Additional Comments - I had a wonderful experience.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with how they cleaned up everything.

Area For Improvement

Area For Improvement - Their work was done well

Area Of Satisfaction

Area Of Satisfaction - The discussions to design of tiles and cleaning the debris

Our incident happened the day we bought our first family home. It was devastating to us, and we just wanted our home repaired. It happened in November, and it's May, and we are still requesting for things to be taken care of. Trash was left on our porch, our sink seal was broken from them removing it multiple times, and our dishwasher was removed and replaced crooked. These things have not been fixed. Working with the head contractor was annoying at best, and mostly aggravating. I would ask questions on Monday, and not receive a response until 5:00PM on Friday. He always seemed to do "just enough" and it elongated an already stressful process. We lived with plywood flooring with toddlers for about five months. The head contractor would order the wrong stuff, or not communicate effectively with his foreman, leading to wrong work being done on our house. There are some members of the business we truly thought highly of (receptionist, workers) but the management is not good. If you would like a positive, and efficient job done on your house or any restoration done, I would not recommend Quantum Restoration Services.

I would use them again if I needed to, and I would recommend the company to a friend.

Schedule

Schedule - There was not a set schedule.

Quality Of Workmanship

Quality Of Workmanship - The workmanship was good throughout, but they left out some minor things. For example, in the bathroom, there was a part of the wall where they did not spackle or paint behind the radiator. Whenever I told them, they came back and fixed it. The issues were small like this, but I was hoping that I would not have to say anything. Otherwise, everything was good.

Likely To Recommend

Likely To Recommend - I would use them again if I needed to, and I would recommend the company to a friend.

Overall Quality Of Alacrity Program

Overall Quality Of Alacrity Program - They were really great and helpful.

Area For Improvement

Area For Improvement - In the beginning I was not satisfied with AllState because the representative who started the claim did not do a good job of keeping in touch with me. He was also moved to another claim, but no one contacted me about the change.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with everybody I spoke with. The other AllState representatives were great. I was also happy with the Alacrity representatives as well.

Area For Improvement

Area For Improvement - The guys that did the work in the room did an excellent job for an courteous but if they want to do it an agency that things were cheaper but work why did my insurance go up $100.03 months after they done the work I would not recommend Allstate to anybody because if you have insurance with them you can’t use it without getting your rates raise I’ve had all state for 10 years and never used it first claim hundred dollars

very happy with the service

Area For Improvement

Area For Improvement - I am not sure because Quantum Restoration Services still has some of my items in storage to be returned to me whenever I move back into my home.

Area Of Satisfaction

Area Of Satisfaction - I had clothing that I was taking on a cruise and they were able to restore those clothing items in time for me to take the clothes on my cruise. This saved me lots of money because I didn't have to buy new clothes to go on the trip. Thank you.

They were really good. When the job was done they cleaned up very well.

Overall Quality Of Alacrity Program

Overall Quality Of Alacrity Program - I think if a person has two claims for one location it would have been easier to deal with one company instead of two.

Area For Improvement

Area For Improvement - Quantum was fine but I don't like the Alacrity Service.

I got them from Allstate. They knocked it out of the park. I had a water problem and they did a fantastic job. Very pleased and everyone that came was nice.

Area For Improvement

Area For Improvement - Alacrity has been fine so far. Quantum Restoration has done a good overview of project. I had a few hiccup with the process and working schedule, a couple issues to be solved yet .

Area Of Satisfaction

Area Of Satisfaction - carpentry workmanship, drywall installation electrical work They were all very nice!!

Area For Improvement

Area For Improvement - Other than the timeframe everything was fine.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the workman and the product. They were great to work with.

Additional Comments

Additional Comments - It was trying, but they made it a lot easier for me.

From beginning to end the team from QRS was awesome!My wife and I are thrilled with the final result after devastating water damage.Carpet , tile, counter tops, drywall, woodwork, cabinet restore and paint all done perfectly.Many thanks to Mike , Paul and crew.

Area For Improvement

Area For Improvement - none

Area Of Satisfaction

Area Of Satisfaction - The seamless progress leading to the final result.

Area For Improvement

Area For Improvement - Communication

Area Of Satisfaction

Area Of Satisfaction - Quality of work

Quantum Restoration Services is professional and friendly.

Likely To Recommend

Likely To Recommend - so far, so good. Quantum Restoration Services is professional and friendly.

Areas For Improvement

Areas For Improvement - Communication in the beginning could have been better.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied with how friendly and professional everyone has been thus far.

Additional Comments

Additional Comments - I hope they follow up with some things soon.

Employees Professionalism

Employees Professionalism - Yes, they were very professional , however I wish they would have been more courteous and worked more neater, like covering and protecting items from damage.

Area For Improvement

Area For Improvement - Alacrity fell short in the beginning of the claim, not explaining how the process was going to be. Still waiting on Alacrity to deal with our roof.

Area Of Satisfaction

Area Of Satisfaction - We are very grateful that we got into an apartment close to our home and got to bring our dog along. Our insurance company was very good and committed to our situation with all of our needs.

Area For Improvement

Area For Improvement - QRS selected capable and efficient contractors for this job.It was a pleasure working with them on all detail matters,

Area Of Satisfaction

Area Of Satisfaction - The weather conditions were exceptionally hot and made the job much more difficult in a confined basement area. They never complained.

Additional Comments

Additional Comments - Again, I was very satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Their initial response to our claim was satisfying.

Area Of Satisfaction

Area Of Satisfaction - I am most satisfied with the overall experience. They finished up nicely. They were on time everyday. They were quick. They removed all mold in the basement so now it is very nice and clean down there.

Additional Comments

Additional Comments - They were very courteous. They put plastic us everywhere as to no dirty the house.

The follow up was not an easy task. Getting in contact with the guy that was supposed to come back to finish the work wasn’t easy. And he never came back nor called back to complete the job. I’ll never use this company again.

Additional Comments

Additional Comments - We'd like to thank everyone at Allstate and especially at QRS who actually did all the work in our house.The 2 guys who did the cleaning were phenomenal! So thourough and professional!Carie (the secretary/assistant) did a great job at keeping us informed as the process went along.Mike B. Jim P. and all their staff were also fantastic! Very nice, professional and did a great job on ourwindows, siding, fence, etc.

I already have recommended to my brother and a friend.

From the day of the loss until the completion of the work Jason, Mike and especially George went above and beyond with every aspect of the job. I am sincerely thankful and appreciative for them and that my insurance carrier selected them to jump in on the day of the loss when I was somewhat hysterical and couldn't think. I would highly recommend them to anyone experiencing a loss.

I thought Quantum Restoration Services was very professional, they came out very quickly. The man who was here at our home was the kindest, and most professional and caring man. I can not thank Quantum enough for sending him out.

Additional Comments

Additional Comments - Allstate and quantum wer detailed professionals clean, fast and very respectful highly recommend both ..thank u Allstate and Quantum for your service. They put my mind at ease And saved our home. Looks great!!

Area Of Satisfaction

Area Of Satisfaction - Quantum employees being responsive is the only thing that has made it bare able

Area Of Satisfaction

Area Of Satisfaction - Over all service was good.

Area Of Satisfaction

Area Of Satisfaction - Everybody was very friendly to work with, very professional I would say, and made sure we were ultimately happy in the end.

Area Of Satisfaction

Area Of Satisfaction - Allstate was quick to respond in the beginning and nice to work with, very compassionate due to the medical issues. The bricklayers and the carpet installers did an excellent job.