Josh from Puroclean and contractors or employees handled the job professionally. My questions has been answered patiently during the job. They made sure the cleanup done per the expectation after the job.
Puroclean would've gotten a higher rating if they had been more cautious of my items. They didn't cover things as they should've.
The company Puroclean hired did the work with the wrong material and it was never corrected.
The customer service and the work were excellent. Hopefully, I won't need them again for another flood. I would strongly recommend them. I would give them 5 stars from the work they did to the customer service.
Puroclean ERS was very professional and helped me tremendously.
The workers were great and very professional. The workers always had a smile and willing to answer all of my questions in a timely manner. I would give them five stars and above. Great teamwork to the group who I can tell the group enjoyed the work they did for me. I would definitely use Puro Clean again.
Area Of Satisfaction - timeless in finding someone to complete the work
They were dependable and and professional. They were also on time and cleaned up after themselves.
Great workmanship. Excellent customer skills. Each process of the claim, (over a period of 3 months), was carefully explained to us. Although, it took a greater period of time, I was not stressed, because of Pureoclean employees "outstanding" customer service skills, i. e, calling if late, or change of schedule; were no problems to us. We are very pleased and have passed our positive feedback to others. Thanks again, Pureoclean company and staff. HAPPY NEW YEAR and well done.Janet C. Phillips
As I stated above, I would never use Puroclean again for anything. I wish your survey would allow me to give them a zero star rating as I am completely dissatisfied with their professionalism, work ethic, work quality, reliability, performance, communication, trustworthiness and billing amount and accuracy. I have nothing positive to say about them except that I was not disrespected to my face - at least they were friendly.
In today’s world I cannot write enough positive about the employees . The concern and care my family received was tremendous!
I felt like my communication with them was terrible. I feel like I had to constantly contact them to get anything done. My point of contact was terrible. The paperwork did not come for two months after. The time frame was ridiculous. It started in March, and it was not finished until June, and it was not that big of a job.
Area Of Satisfaction - I was satisfied with my overall claim experience.
I have two words to explain this company. Excellent, Professional I am very pleased with the work. It looks as if nothing had never happened in my kitchen. Thank you Puroclean--keep up the good work.
Puroclean was very thorough, cleaned up well after themselves, and they were polite to my family.
They are a first class company.
Puroclean was amazing, they handled everything in a timely manner, and thoroughly explained what they were doing every step of the way. They made a stressful time so much easier.
There were a few items that they left at the house but they did a good job.
My only comment on their service that was negative was that they were in a hurry because they were allotted a two week time frame, and there was a lot of stuff in this house.
I was very pleased with Puroclean they were professional and speedy with their service abd I will recommend them to everyone!
We woke up to a flood all over our main floor. We called our insurance company which in turn called Puroclean. They were in our house vigorously removing water and installing large fans and dehumidifiers in no time at all. They told us what they were going to do, they did it, and followed through on everything. All the employees were efficient and courteous. Their crew moved out all the furniture, dishes, pot and pans and more in an efficient manner while remaining sensitive and accommodating to our needs during time of high stress. They could not have done a better job! I recommend them to anyone.
Based on my experience this company is customer oriented, friendly and quite helpful during my stress filled event. I would most definitely recommend them.
Your employees are professional, knowledgeable and considerate.
They were the consummate professionals.
Very professional, showed up when they said they would. Clean up everything and kept us informed every step of the way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Puroclean ERS as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys