Professional, impeccable work and helpful throughout the process!

I rearranged my schedule to accommodate getting the roof there was no communication between the supervisors and the roofers. They came the second time and told me they could not do the work because they did not have enough people so then we had to rearrange the schedule again. They were supposed to roof my shed and they didn't so then we had to rearrange another time horrible experience

Absolutely I will recomend anybody PRQ for there roofing needs!!

The whole process was clear and easy.

The process was very easy

Everyone I worked with made the process very easy.

1. PRQ provided the wrong product information for my HOA Approval paperwork. They gave me “GAF Timberline HDZ Weathered Wood” when I actually purchased “GAF Armorshield II - Weathered Wood”

2. The new roof was installed October 21, 2024. The roof was finally inspected on February 4, 2025. Someone failed to schedule the city inspection in a timely manner. PRQ replaced my neighbor’s roof a few days after mine. His roof was inspected a week later. I waited 3+ months.

3. PRQ’s gutter contractor, “Brother’s Gutters” did a terrible job. 3a. Two gutter extensions were missing. I had to go to Home Depot to buy them. 3b. They failed to use downspout hinges on the north side of the house. 3c. One downspout on the north side of the house doesn’t reach the ground. Someone failed to measure the downspout properly before they put it up. 3d. One west-side downspout wasn’t fastened to the house at all.

4. PRQ’s paint contractor failed to paint one window sill on the west side of the house. Who knows if they missed any on the second story.

5. PRQ screwed up State Farm’s “Roofing Installation Information and Certification for Reduction in Residential Insurance Premiums” form. PRQ incorrectly wrote “Timberline HDZ Weathered Wood Shingles - Class 3”, when they should have wrote Armorshield II Weathered Wood - Class 4. I would have paid a higher insurance premium had I not caught the mistake.

Great experience!

It took a while to finalize everything and get our gutters and paint done. The roof was done quickly and with no issues. They also called us many times trying to finish the job when the job had been finished a year prior.

Everybody that I have worked with has been very friendly and easy to work with.

There was only one person that made the experience better. I started the claim process in October and the work still isn't done. I got messages from them about more information. It's been eight months now. They are overpriced and their work quality is lacking. They came out so high with the bids. I spent most of the time doing supplementals with an insurance company that does this on a regular basis.

Made a lot of promises they never kept.

The billing process was in no way transparent. I never received an itemized list of what PRQ actually did so I could compare it to what my insurance company approved/funded.

Fast and quality work

PRQ bid to repair our roof after a hailstorm. They coordinated with our insurance company so it was seamless, and the installation only took 5 hours! I am extremely impressed with them and their service. Highly recommend.

Great quality. Attention to details Neighbors even compliment us on our choice

I had an extremely frustrating and disappointing experience with this company and will never work with them again. Their communication is unprofessional and aggressive, with constant threats of liens and contractual obligations—even when the billing mistakes were entirely on their end.

They overcharged me for painting gutters that were never painted and ordered a sliding glass door when I had already hired a third-party company to handle that. they left nails in my garage that they did not pick up. On top of that, their third-party contractor tried to overcharge me for windows, which was yet another billing error.

After overcharging me and issuing a refund, I simply questioned the final bill, and instead of a professional response, I was immediately bombarded with emails from Nick and Rachel threatening to place a lien on my property on the same day my insurance company confirmed the bill was accurate without giving me the day to pay the bill.

I have notified my insurance company not to refer them again, and I strongly advise others to be extremely cautious when working with them. This is not how a business should operate, and I would never recommend them.

The amount of communication and overall professionalism of representatives.

They were all nice. I have not gone on the roof to see the job.

Michael was exceptionally helpful in explaining the entire process to me. He ensured I understood each step and kept me thoroughly informed throughout, making the experience significantly smoother and less stressful.

There was always quick communication with the project manager, who was also very polite and respectful. However, there were a couple of breaks in communication with the guys doing the work: once with the roofers, who had to come back and do my shed, and again with my solar panels, who I’m still waiting on to install the critter guard upgrade I purchased. Otherwise, quality of work has great. My patience is being tested on when this critter guard will be installed, as I’m still waiting after a month of notifying that it was not installed.

I was kept informed through the process and they worked in partnership with my insurance company.

I’m not going to say anything was wrong but it took a long time to get the roof inspection approved.

We thought PRQ Exteriors as incredibly unprofessional. The contractors were terrible. Not a single job that they did was completed correctly. Every job we had required them to come out multiple times. Communication was awful. Quality of work was awful. Now that it's complete, we are incredibly dissatisfied with the level of work.

Very thorough through the entire process. Communication was great