They have no idea what they are doing.

They were very efficient, worked spot the insurance company and got the job done in timely manner.

Because it was a solar/roof combination installation, it was more complicated involving more parties. Still went smoothly.

Completely overpriced for the rough I had should’ve got a second opinion

I am likely to recommend PRQ Exteriors to a friend because the cleanup of the work site was a 10/10, the work was performed proficiently, and the repairs made to a broken skylight that was removed for flashing during install was delayed but correctly installed.

Their communication sucks.

PRQ Exteriors provided great service!

They are irresponsible. The roofers didn’t put my chimney back correctly and it cost $750 to have it aligned and the shingles put on correctly by another company. In the end thy paid for half.

Our first experience with PRQ was great. They were in and out and done in a day. This time due to them taking on more work than they could handle caused delays and come back work. Our yard was damaged by the boom truck and falling debris. This didn't happen the first time but this time it was called " unpreventable damage" my wife nearly broken her ankle stepping into a hole in the front yard that was due to falling debris. The hole was obscured by the grass. We had to repair this damage ourselves, PRQ refused to help us.

PRQ did an excellent job on our roof. They communicated well with us throughout the project, contacted us readily when there were issues and offered us options, and followed through well to make sure the job was complete.

Initial door sales sold high promises and 5-star service. While the work did get completed, the process was rough and the communication was next to none. Even had to get their initial invoicing corrected for being too high.

I appreciated the fact that they listened to me, worked with my insurance company and made the process as smooth as possible. They stayed in touch throughout the project keeping me up to date on any timeline changes. They were also always available if I had any questions.

We were very happy with the service, process, and the quality of the end product.

I was out of the country so was trying to do this by text and email, so there was some confusion in part because of too many automated notices that were not quite right.

I have already recommended them to a neighbor, and he has had his job completed.

Door-to-door salesman provided false statements (based on later conversations with PRQ Exteriors account manager). I was told that PRQ coordinated and organized all work to be completed, but was later given phone numbers to call contractors to do just that. Roofing trim was to be taken care of, but I was later told that painting that wasn't included. Fencing stain was added by our (third) sales representative, but I later found that it wasn't actually covered by insurance (though I was advised that it would be).

Sales rep kept changing for some reason, ultimately having to keep track of three different sales reps, and an account manager's communications. Due to false statements from initial representatives, it took multiple communications and even the manger "pulling recordings" for them to agree to what was stated by their employees (they did hold to their word though, eventually).

Although not directly PRQ employees, their choice of contractors was unimpressive as well;
- Roofing contractors were drinking on property, leaving empty beer boxes and bottles in the dumpster.

- After using our water supply for pressure washing the fence, the fencing contractor failed to turn the spigot off, leaving our water running all day until I returned home after work. (I spoke with their owner directly, to which he offered to reconcile. PRQ made no such offer)

- Window screens were to be replaced, but apparently that -does not- include the sliding screen door, of which had the most obvious hail damage 'observed' by the sales reps. (My mistake for not catching that it wasn't included in the insurance estimate)

Overall, not impressed at all... Final impressions are that of it being yet another predatory door-to-door sales scheme pushing you to sign a contract on sight.

They were great from start to finish!

Lack of communication to me, several employees quit, (Brian Jack did his best to fill the gaps as did Megan). The aspect of speeding up the roofing process by not having a MIDBUILD inspector is insulting and should not be offered, thats money over quality and I actually had the mid build Insp. find 2 or 3 fixes. Thats taking advantage of people. PQR should not do that.
Also the company that PRQ used to replace my roof broke 3 landscape lights, and damaged 3 dormant bushes. I easly fixed all of it and did not bring it up since it was something I could fix and did not want any other "workers" in my yard.
I can say the insurance aspect went well, we got our money fast and the amount needed but thats on Nationwide.
So yeah, I hope to not replace a roof again and if I do it will be with another roofing company.
Chuck H.

PRQ was open and transparent. They were approachable and answered all my concerns. I am happy with their response.

They are wonderful. They did everything right.

timely professional service. impressed with the work done.

They were quick and completed the job to my satisfaction.

Very knowledgeable folks who listened and were attentive all the way to the end!

Disappointing. Thought I made an educated decision choosing PRQ, I was wrong. Started with the wrong delivery date for the shingles and roofing materials, was 1 week off. Had to cancel and make new hotel reservations at the last minute. Was somewhat impressed that the roof was completed in one long day, then that went away when materials such as boxes of nails, flashing and edging were left behind. Had to call a PRQ rep to have it picked up. Also, never saw a PRQ associate on site during installation. There is a small section of siding that wasn't flush after roof was completed, spoke with PRQ about that and some contractor would be sent to repair. No date given for repair from PRQ. That contractor did not bother to knock on the door or ring a doorbell, just started hammering away at 3:50pm last Saturday. Pretty annoying, I asked them why they didn't knock, response was "next time". Still would like a PRQ associate come out and create a punch list.

Responsive, reliable, efficient