- Lack of communication.

- Lack of care for customers. Throughout the time of doing the project, no one in-charge came to inspect the work, or at least show me how good the workers did, even though the manager said he will come at the end of day when the crew finishes up.

- The workers didn't ask for permission if they could do things beyond the project. The workers notified the manager about a huge beehive at the project site. The manager called me to let me know that they couldn't continue the work until the beehive was removed. So I called the exterminator that same day and scheduled one to come out the next day. Then I talked to the manager to update him and to pause the work until the exterminator came out. I even joked with him that I hope to get some honey to make the extermination fee worthwhile. He laughed and said he hoped so too. Lo and behold his workers removed the beehive without my knowledge. I was so upset when the exterminator told me that a big part of the beehive had been removed and someone had harvested the honey. The only thing he needed to do at that time was to spray.

Very disappointed because the manager allowed his workers to do things without telling the customers. That's not courtesy!

Proper Roofing and Remodeling were very professional. They had teams to handle every part of the job. They showed up on time, worked all day, and cleaned up before they went home. They worked from sun up to sundown. You could tell they were taught right, ready to do the job, and willing to do the work so they could finish as soon as possible and move on to the next job. I was very pleased with the quality and workmanship.

They did a great job. From the start to end, I didn't do anything special. They followed instructions and got the job done right away.

I had a very good experience. Proper Roofing and Remodeling did everything they said they would, in a timely fashion. I am very satisfied.

They showed up when they said they would, they completed the job in the time the said they would.

If you want a impact and hurricane rating roof this is the way to go.

Proper Roofing was impressive when it came to the work they did and their communication from start to finish. They walked me through the process and I was really impressed.

The finished work was a great improvement.

They were efficient, did everything quickly, and explained everything to me.

Professionally done.

Everything was explained of the process. And preceded as explained.

Work was done quickly and with little mess, but communication was terrible. There were so many managers and so little communication between them. They brought the wrong paint for the soffit, which delayed that part by a day or two.

The project lead didn't actually come out to verify the work was completed properly, despite a different manager telling us that the project lead would do so. Overhead they asked us if the team did the project correctly and to our satisfaction. Neither my wife not I are roofers, how should we know if they did it right?

I had an excellent experience with Proper Roofing

I would recommend Proper Roofing for a roofing replacement. The team is very professional and efficient. I am so pleased with the job. I would highly recommend this Company. Very clean after the job,

Proper Roofing did a very thorough job with discussing how the job would be done from the beginning to end

I would very much recommend to friends and others.

Have already talked to two neighbors

Proper Roofing and Remodeling did a good job of describing the services, the quality of the materials, and the project layout. The work looks great, I haven’t had any issues, and it was a good overall experience.

Most of the service people were very friendly and helpful.

Proper Roofing and Remodeling did a great job and cleaned up after themselves. They did what they promised.

Everything is good as of now.

They are a quality company using quality people and quality products for what they do.

Great price and outstanding service.

This was a gutter job. Not roofing. So your experience may be different for a roof install.

I fell for the sales pitch. Paid WAY too much for way too little. Super nice guys for the most part, but shame on me, I should have done more research. Thought for the price I paid I would be getting be bigger better gutters. Materials are ok, but they're just regular 5" gutters like you can get a Home Depot, but seamless. No leaf guards, and no downspout extensions where they were clearly necessary. For the price I paid they really should have been included.

One area was clearly crooked, and the downspout was a cobbled mess of joints. Took weeks for them to send someone out to straighten it out. Crew was supposed to be there Monday, no call no show. Showed up late Tuesday with no warning. Complained that they had to drive 1.5 hours from Katy to Pasadena. Then did a halfass job fixing it. Did not bring a new downspout pipe to replace the old (too short) one so they had to use short pieces to "extend" it and it's still too short. I was so fed up I just told them to finish and leave.

Doesn't matter how nice the sales and staff people are if the installation and final product are not up to par.

I felt like I overpaid.