They spelled my name wrong, job was not completed the first time, not the same quality as representative assured

Original door solicitor named Will was respectful but very pushy. Signed me up for an inspection without me realizing it and said it would make him look bad if I canceled, so urged me not to cancel.
Bryan the sales rep who did the inspection was great. Absolutely great no issues.
The guys who actually were on the roof was the main issue. I had no idea they were coming before the scheduled date and just realized once I heard climbing and noise on my roof. When they came and did the actual work, they were throwing shingles and the vent boots off the roof into the yard, no issue with that. However they did hit my car which produced a dent In the fender. Customer service gave me $200 back for the damaged fender.

They explained the entire process and materials that they were using. They work was done effectively and satisfactory. We are very satisfied with the process ans wns results.

We are very satisfied. From the salesperson to the installers, everyone from Proper Roofing and Remodeling was great. Since they did not speak Spanish and I do not speak English, they put me in contact with Gilberto at the office so that he could translate.

I thought Proper Roofing and Remodeling was priced a little too high, but I wasn't unwilling to do business with them. The high price is the only negative, I would say. That brought my rating down from a 5 to a 4.

Yemi’s customer service and presentation of the materials.

I have some issues, e.g., nonvertical vent pipes, that your rep just sluffed off!

I felt pressured to make a quick decision, so I would tell others to be ready to move forward when contacting your company. This is not a direct improvement for the company.

Great company to do business with. My only suggestion is that there should be a window of maybe 5 days for the same price as the day of inspection. A lot of folks are like me, in that they are NOT going to make a snap decision involving thousands of dollars at the time of the inspection, but there is pressure due to the great price at the time of inspection versus the price that’s good for a year.

Everything was professional. They did what they said, showed up on time, and they were a pleasure to work with.

Everyone I dealt with was professional and knowledgeable.

Your contract service came out and did not approve the leak my wife showed him pictures of rain water coming through the ceiling and they didn’t approve the the services

They provided phenomenal quality.

Overall good job. Prompt, quick 2-day installation (1 day roof, 1 day attic barrier). No downpayment was required. Financing was available, but I did not use this service. Price was reasonable and the warranty is excellent.

They worked hard and fast

Poor communication, poor performance. Job is still not completed.

Great company, very professional and knowledgeable. Kept deadlines as promised.

It almost felt like I was working with a company that I worked for, they were understanding and never once did I feel pressured or rushed.

The sales representative was thorough and clear and appeared honest as they took me through the process. The project managers were easy to work with.

They showed up early and got to work.

They started working very early and they finish early the same day . They did a very nice work .

Crew arrived before the agreed Start Time so work actually started on time. The crew is very organized and experienced. No music or idle chit-chat; just focused work. My new roof looks very good and the crew did a very good job cleaning up the yard.

Communication, follow up and Customer consideration

You put a good roof on my house and there’s no longer water coming in.

Was completely satisfied, with the work

Communication about the finances.