I thought everyome was great to work with and I was very impressed how clean it was afterwards. It was actually cleaner than they started! Even after the job, they followed up to see how things went and got me the proper closing documents. There was a technical issue where one of the documents wasn’t coming through properly and they stayed on the phone with me until it came through correctly. The pricing is a little high for the area and I didn’t really get to know that until after the fact. I was a first time homeowner and my first roof so I didn’t really know what prices are out there. Also, they don’t tell you ahead of time when they do the first inspection that there’s steep “first stop” discounts. It does make it feel a little pressured even though the sales group does do a good job of not trying to pressure you. However, the customer service has been excellent. I received discounts on my insurance through Geico and I’m impressed with the materials. They replaced my whirly bird venting with ridge vents and my living room is noticeably more comfortable! I always complain that one of the house was cool but the living area was so stuffy even with the AC running. It’s so much more even throughout the house now!

Work was completed in one day.

Three things: 1)After the work done, we discovered others got work done for about $12,000 less which leads to 2) We were told that the “Premium” repair included lifetime/40 year warranty only to be told during repair work that we would have to pay additional to add gutters to back of house. We were not told this when we agreed and signed contract and 3) We have just noticed after first rain since new roof installed that a significant amount of granules came off the shingles. During the sales process, the loss of granules from the shingles was used to sell the roofing job. My wife called 24 hours ago to report 2 and 3 but have not heard back.

Excellent work. Very please with Cody the owner and their painter is excellent with his work.

I have recommended 2 people to give a call to Proper Roofing for their specific projects.

Quality work and dedicated staff

Everyone I dealt with was professional and courteous. I highly recommend them.

Excellent customer service and extremely knowledgeable sales person.

Professional. Quality 1 day installation Nice cleanup

Needs improvement on communication.

They were very courteous and informative.

They were really nice and professional. Everything was pretty easy and straight forward.

Proper Roofing and Remodeling were quick, easy, clean, and nice people to work with. The workmen were courteous.

Excellent workmanships with on time management. Radiant barrier started on time but had a few minor issues but they resolved them quickly and finished like a Champ.
Would recommend them to all neighbors and friends.

If you are looking for a company that is very professional and works in a timely manner, I would recommend Proper Roofing and Remodeling.

The whole process was easy, and I didn’t need to be home when they did the work.

I would recommend them. I just had one little hiccup, but other than that, I was pleased with everything they did from start to finish. The price is a little extra high. My daughter and son-in-law said that was a little high. We are very happy with the work. I appreciate the attention that they put into everything.

Overall I would recommend them to my neighbors and friends, they worked quickly and completed everything as scheduled and on time.

I liked the personable no-hard-sell approach. No surprises, delivered on time as planned.

Very quick install

The salesman made it sound that flashing around chimney would be replaced, but that ended up not being the case. A piece of fascia board on back left side of house needed to be replaced, and it would have been helpful to replace it at the time of the roof install for me, but without looking at it, I was quoted a couple of hundred dollars more. After spending $28,000 for the roof, I didn't at all think I got a good deal.

The representative was professional, knowledgeable and pleasant. Very good listener too.

This work was done at my mother's house and she now has a leak. She has been reaching out to Proper because we are supposed to have strong storms this weekend but they do not have any one that can come inspect until next week which could lead to more damage if the rains do come this weekend as anticipated. Even if someone could visit to place a tarp, this would be appreciated.

I was not happy with everything that went on.

From first contact in my driveway to set up estimate to the completed project, their people are very professional and friendly. I’d recommend them to anyone looking or needing a new roof!