They did a good job.

Pro-Craft General Contractors far exceeded my expectations in all areas from start to finish. The original estimate yielded a very detailed scope of work. The project was not rushed, meaning quality workmanship went into every step of the process. I expected to be impressed and I was.

Worst experience ever. The subcontractors were not only sloppy, but the work had to be re-done several times over and was still not completed to our satisfaction (i.e. the kitchen was not the same as it was before the flooding).Subcontractors had no respect for our home, were lazy and took shortcuts on everything and were rude to boot. Our stovetop is still bent and they are not going to fix/replace it. They replaced moldy pieces with the same moldy pieces in the hope we would not notice, and did poor work on much of the repair. Hardly ever showed up when they said they were going to, and some of the repairs were worse than the actual damage. Every single part of the reconstruction was a major problem/redo. Tried to do the least amount of work as cheaply as possible without fixing to original condition. Would NEVER recommend these people.

Area Of Satisfaction

Area Of Satisfaction - The moving crew & packers were fantastic! They came went they said the would & worked fast & efficiently. The overall appearance of the new floors & restoration work is very satisfactory & well done.

Pro-Craft and their employees, from the project manager assigned to every one of the employees that worked in my house did and excellent and VERY Professional and quality work. I could not ask for better service. These guys are great!!!Angel Velarde

Area For Improvement

Area For Improvement - NONE... They went over my expectations

Area Of Satisfaction

Area Of Satisfaction - The quality work done to repair what was damaged.

Additional Comments

Additional Comments - The best ever!!!... considering the circunstances I am so happy I was put in theses guys hands to fixed my house after this tragedy.

Area Of Satisfaction

Area Of Satisfaction - The worked quickly!

Area Of Satisfaction

Area Of Satisfaction - The professional work that was done.

Additional Comments

Additional Comments - Overall I am a happy camper.

Employees Professionalism

Employees Professionalism - Audey has been great

Area Of Satisfaction

Area Of Satisfaction - Insurance has been great. Audey at Pro Craft has been great!

I thought they did quality work and the did a good job!

Area For Improvement

Area For Improvement - They did not fall short of my expectations.

Area Of Satisfaction

Area Of Satisfaction - I was happy with everything overall!

The integrity and trustworthiness of the company was wonderful.

Area Of Satisfaction

Area Of Satisfaction - The framing and wood floor work was great.

I was not in agreeable with insurance estimate on repairs and ask the contractor not to start on my home. The contractor called my adjuster after I told him not to start, the adjuster told him to go ahead an start. I called the contractor and asked why did he start when I asked him not to start. The contractor stated that the adjuster told him to go ahead and start. I told the contractor the adjuster does not own my home and that he was unprofessional by not following directions of a home owner.

Area Of Satisfaction

Area Of Satisfaction - The finish on the tile work and the granite work, I am tickled to death with those.

Area Of Satisfaction

Area Of Satisfaction - They came out immediately.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the project manager, he was a great guy and communicated with me often about what was happening and when.

Everyone at Pro-Craft was wonderful! So happy with them! Thank you!