Great company to work with! Chris K. was very congenial and he provided us with excellent information about products available. He offered good suggestions without trying to “push” us one way or the other, leaving the final decision up to us. Chris also came up with a unique deck design we hadn’t thought of. The work was done in a timely manner and we are very pleased with our new deck.

100% perfect!

Clean

Clean - Everyday our site was picked up and clean.

Safe

Safe - We have a dog and they were very careful not to have anything in the yard that could harm him.

Communication

Communication - Updates through text daily.

Problem Resolution

Problem Resolution - Only 1 issue with our gutter. It was fixed perfectly.

Areas Of Satisfaction

Areas Of Satisfaction - The quality is fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - The deck is beautiful and well constructed.

There was a delay in getting the service on the deck done and a delay in picking up supplies that were left. There was no sense of urgency in trying to complete our project, even though they had a significant deposit from us.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone, I thought they were all exceptionally good.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Additional Comments

Additional Comments - I was really pleased with the job and my new decks.

They were great to work with, super professional, quick, and high quality work.

Precision Decks, expensive and worth it.

Communication

Communication - Planned the work and worked the plan. Gave a conservative build estimate timeline due to other company commitments. Even so, very importantly kept to the time line promised to me at contract signature.

Quality Of Materials

Quality Of Materials - Highly satisfied with material. They selected optimum structural and decorative material every time versus a lesser compromise solutions.

Quality Of Workmanship

Quality Of Workmanship - Very excellent team was present on sight.

Problem Resolution

Problem Resolution - There were a little differing sight conditions that required the team to adjust the plan. Step placement, attachment plate for house, height of pergola. None became problems because of install team preparation and expertise.

Schedule

Schedule - Best I have worked with

Value

Value - Absolutely delivered as promised.

Design

Design - Looks better installed that in a computer drawing.

Recognized Excellence

Recognized Excellence - Chris, Matt, Bob and Bobs helpers were FANTASTIC

Areas Of Satisfaction

Areas Of Satisfaction - Design and install. Team was fabulous. They took high quality material and made the best application possible. It was a full realization of concept with highest quality work.

Areas Of Satisfaction

Areas Of Satisfaction - Met my expectations across the board! It was so wonderful to have such a reliable staff from start to finish! Amazing!

Additional Comments

Additional Comments - There were no worries at all about work completion or reliability from the crew. Excellent experience.

Recognized Excellence

Recognized Excellence - Nick Rukamp

Absolutely. Professional, friendly and knowledgeable.

Design

Design - We made a change mid-construction and Nick was supportive and creative on how to accomplish the desired outcome.

Recognized Excellence

Recognized Excellence - Nick, Chris and Gabe were all absolutely fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - Design and construction

Additional Comments

Additional Comments - Will absolutely be using Precision again in the future for other projects...

I think they do fantastic work. The quality of the craftsmanship is fantastic. If something isn't right then they strive to make it right.

Quality Of Materials

Quality Of Materials - They used great stuff.

Problem Resolution

Problem Resolution - There was an issue with some siding, and they quickly fixed it. I pointed out a ding that happened, and they fixed it.

Schedule

Schedule - They showed up two weeks early. I would give them a six if I could. They did amazing work. They were very quick. They did it within a week.

Sales Knowledge

Sales Knowledge - He was awesome. He came out a couple of times. He effectively upsold me.

Design

Design - It is exactly what I wanted. It is higher quality.

Recognized Excellence

Recognized Excellence - I would like to recognize the lead guy on site. All the guys that worked here were great. They were good communicators.

Areas Of Satisfaction

Areas Of Satisfaction - The timeliness of the project. They showed up before they said they would, and they finished before they said they would.

Additional Comments

Additional Comments - It was great. I will recommend them, no question about it.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were met or exceeded with the quality.

Without a doubt, I would highly recommend Precision Decks to anyone. They were top notch from my inquiry phone call until the finished project. Customer satisfaction and communication are a priority for them as they work with you and everyone delivered!

Clean

Clean - Every day, Gabe and his crew made sure everything was picked up.

Communication

Communication - I met with the crew every day before they started their day. I wanted to hear what was on the days agenda and follow up with any questions I had for the prior day. Gabe was phenomenal answering my questions and so patient explaining the process to me. Chris was outstanding to communicate with me via phone calls and texts to explain material and project follow up. Both of them wanted to make I was completely satisfied with the project process and the end result.

Sales Knowledge

Sales Knowledge - My husband and I really appreciate how intently Nick listened to what we wanted to redo our deck within our budget. He wasn't pushy, he didn't try to upsell us and truly explained all the material options. When we met to pick out the product, WE actually decided to upgrade the materials based on his knowledge of all the options available. Nick worked with us and was very helpful in our decision making process!

Recognized Excellence

Recognized Excellence - We are beyond grateful to have worked with Nick, Chris, Gabe and his crew! Thank you so much for all your hard work, we truly appreciate it!!!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and communication from everyone we worked with are second to none! We absolutely love our deck and have received several compliments on the look and craftsmanship!

Areas Of Satisfaction

Areas Of Satisfaction - Craftmanship was great and material used was top of the line

Additional Comments

Additional Comments - The men working on the deck were friendly and explained everything

They were very responsive and timely. They always responded to phone calls and they always showed up when they said they were going to.

Recognized Excellence

Recognized Excellence - I would like to recognize Matt and the salesman, Nick Rukamp.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the overall process.

Great service. Great communication. High commitment to quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Nick for exceptional service. Nick was wonderful to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The entire project exceeded our expectations.

Additional Comments

Additional Comments - The owner Matt is great; he was hands-on and professional.

Best customer service ever. Other companies have no customer service but Precision Decks have the best. A1 Top customer service.

Clean

Clean - At the end of each day the workers always picked everything up and was neat and clean. Very considerate of their customers yards.

Communication

Communication - Always got a phone call from project manager every step of the way. If I had a question and called him, I got a return call back within 10 minutes. Wonderful customer service again.

Quality Of Materials

Quality Of Materials - A1 top quality materials. Very good quality. Nothing but the best.

Quality Of Workmanship

Quality Of Workmanship - Workmanship was fantastic. No complaints here. Again top quality.

Problem Resolution

Problem Resolution - Not only resolved the small minor issue but was done fast and communicated that with us.

Professional & Organized

Professional & Organized - Very very well organized. Every step of the way was organized.

Sales Knowledge

Sales Knowledge - Very informative, answered all our questions and showed us all options for deck that was available for us.

Recognized Excellence

Recognized Excellence - The person who answered the phone to set up estimate, salesman, project manager, and all 3 carpenters that built our deck. All were wonderful to work with.

Areas For Improvement

Areas For Improvement - None. Very well, very organized, very customer focused company.

Areas Of Satisfaction

Areas Of Satisfaction - All areas. Can't say enough good things about Precision decks.

Additional Comments

Additional Comments - All companies now a days could care less about customer service. They take your money and run but NOT Precision Decks. They care about satisfying their customers and doing exactly what they want.

Recognized Excellence

Recognized Excellence - Nick was the salesperson. He was very helpful and flexible when I wanted to change designs. The project lead was very helpful. He came out and made sure they were doing what they needed to do. We had landscaping happening at the same time. The project lead made sure to communicate with landscaping to make sure it was done right with the deck being built.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - Gabe did excellent work

Areas Of Satisfaction

Areas Of Satisfaction - Overall great experience and we love our deck

We already have recommended Precision Decks to neighbors that have asked us about our experience!

Communication

Communication - Communication was excellent!

Professional & Organized

Professional & Organized - Absolutely

Recognized Excellence

Recognized Excellence - Everyone on the team was very good. Bob was great to work with...

Areas For Improvement

Areas For Improvement - Overall just a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Quality, workmanship, respectful, efficient

Additional Comments

Additional Comments - Highly recommend

Recognized Excellence

Recognized Excellence - Matt was great to work with and very responsive. Kept us up to date on what was going on. Kevin was also great to work with. Explained everything that was going on. He came back in the spring and cleaned up the area as our deck was built in the winter.

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - All areas. Price, timing, communication.

Recognized Excellence

Recognized Excellence - Nick, Matt and Gabe were all amazing to work with. Nick would follow up with concepts within a day, and was very knowledgeable and flexible. Gabe worked extremely hard on the project through elements unaffected . Matt treated us like the only customer on every correspondence, making us very confident about our purchase .

Recognized Excellence

Recognized Excellence - Their whole team provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I appreciated the detailed quote, explanation of our options, relatively quick build. The people on site were professional and did a good job of cleaning up.

Schedule

Schedule - They finished ahead of schedule. I was very pleased.

Recognized Excellence

Recognized Excellence - Matt Norden and Nick Rukamp. Outstanding service and experience from both of them.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - We had an outstanding experience. Hands down the BEST contractor we have ever worked with.

Recognized Excellence

Recognized Excellence - I would like to recognize the two guys that built the deck.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The whole job, including the ramp from the house to the deck, exceeded my expectations.

Additional Comments

Additional Comments - We got exactly what we wanted, which is wonderful.

Precision did an excellent and detailed job.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone from my team for their exceptional service. All were friendly and helpful they made me feel very comfortable.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the overall project. The porch turned out better then we expected or visioned.

Recognized Excellence

Recognized Excellence - The whole crew did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in communication, cleanliness of the worksite, and in being very professional.

Again, we are very pleased with their organization, communication, planning, and execution. I gave Precision Decks my highest recommendation to both friends and neighbors.

Recognized Excellence

Recognized Excellence - Nick Rukamp and Matt Norden provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Precision Decks exceeded our expectations. I highly recommended them to friends and neighbors.

Additional Comments

Additional Comments - Again, we are very pleased with their organization, communication, planning, and execution. I gave Precision Decks my highest recommendation to both friends and neighbors.

We could not have been happier with the crew, their workmanship just everything. We love our new deck!!!

Clean

Clean - They left things in order every day, removing all scraps and being very considerate of surrounding gardens, etc.

Safe

Safe - No issues with safety

Communication

Communication - They were exceptional with communication which to me is a priority!! I understand there can be weather or supply issues but it is just nice to know an approximate schedule and they ALWAYS kept us posted.....very reliable and professional.

Quality Of Materials

Quality Of Materials - We are very happy with the quality and feel confident that it will last. Our daughter also used Precision Decks about 5-6 years ago and their deck still looks like new.

Quality Of Workmanship

Quality Of Workmanship - Had no issues at all and my husband is somewhat of a perfectionist and he could not be happier.

Professional & Organized

Professional & Organized - Kind of said it all in my previous responses. We could not be happier and highly recommend!!!!

Schedule

Schedule - Always let us know when they would be working here!

Value

Value - It is great quality that should last a long time with no maintenance. Well worth the money.

Recognized Excellence

Recognized Excellence - Nick did a great job helping me design my deck, informing me of my options, and not trying to sell me, but rather to help me make good decisions. He was one of the primary reasons that hired them. Also, their lead carpenter Kevin is an absolute craftsman who takes great pride in his work.

Areas Of Satisfaction

Areas Of Satisfaction - Design and craftsmanship

Additional Comments

Additional Comments - There work represents an excellent value. There are less expensive companies, but Precision Decks delivers an outstanding product at a fair price.

Recognized Excellence

Recognized Excellence - The entire team was great to work with.

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - Patience. We never felt pressured at any point during our multi-year planning period. From planning, to communicating, to executing - the entire process was flawless and stress free.

Additional Comments

Additional Comments - I requested bids from and met with several different contractors over the years and wouldn’t rank any of them remotely close to Matt and his team at Precision Decks. I’d recommend them to anyone!