The installers were very professional and thorough. The plumber was knowledgeable and helpful in routing the drains. The tile setter did a careful job. Overall success!

Product quality

Flexibility of design process

Skill of installers

Follow up on our service was nearly nonexistent. Workmanship was marginal at best. Our countertops are still shedding dust onto our floors and into our drawers many months after installation. We are deeply unimpressed by the low quality service and communication.

20 weeks from time of payment for tops until install is poor management of time

Alissa Nisbet was highly unprofessional

Tabitha from the office never returned my texts post installation with areas that were left wrong or incomplete, and the techs made errors. The job was neither precise or perfect - far from it.

I didnt noticed until we went to hookup the water lines-- They never attached the bracket for the dishwasher.to mount. My plumber had to make a special trip to get a bracket that they should have attached-- I've had a few installed by you , never had a issue. Also I had another hole drilled for a soap dispenser which was drilled off center from the that was predrilled. It actually was so tight to the sink I had to overlap the nut underneath. Not good , next time I probably will babysit them. The plumber expense almost doubled cuz the screw ups.

Very professional and timely

They were wonderful! From planning, set up, execution and follow up- they communicated the whole way through. I would highly recommend them to anyone!

I love the quality of the quartz

I was very impressed with how professional and how organized the whole process was

Precision handled this renovation smoothly and professionally, with clear communication every step of the way.
Very happy with the completed project.

I was intimidated at the prospect of a kitchen remodel. I worked with staff at home Depot to select my countertop and that made it feel much more approachable. There were a lot of decisions to be made along the way but the countertop was by far the easiest and I could not be happier with the result! The process and staff at precision countertop really made this a smooth process for me.

Total professional and high quality at every step in the process.

The countertops are beautiful in my kitchen and it looks better than I was expecting it to look.

Precision Countertops Inc.
Job SPS110549
Rob and Vicki Breitbarth
Completed 10/31/2015

Stated below is the ratings of the job performance for four groups of workers

1. Measurements of countertops
***** 5 star job, thank you

2. Demo and installation of the countertop and sinks. The countertop and sinks are top of the line. Should have been treated as such.
** Two stars
a. Excess use of silicon on countertop and sinks, no use of blue tape on counter or sinks to minimize silicon smear. Made a mess had to come back and remove what he could.
b. Sinks not centered in hole. Not excusable
c. Use of 2x4’s to hold up one sink up when they did not have the correct parts. We called you on it. Were they just going to leave them? Unnecessary holes in our nearly new cabinets.
d. The silver sink supports used are not best practice for mounting sinks and looks temporary with shims. Wood strips should have been installed prior to mounting the countertop to use the included clips from sinks.
P.S this was done when you installed our kitchen sink and quartzite counter 2 years ago
e. Left the front door wide open all morning leaving us in the cold.

3. Plumber
***** 5 star job, thank you.
4. Tile
***** 5 star job, excellent work, thank you.

Our dog was on a leash under our control all four days.
We purchased special covers for the 8 holes in our cabinets.
When we questioned the sink installation, the worker said he couldn’t do it right. Not true.

We are providing this review in this manner to commend professional work and educate where you dropped the ball.

We were disappointed since our previous experience in our kitchen was so positive.

Rob and Vicki Breitbarth

Every stage of our kitchen remodel project was completed very well in a timely manner by friendly and professional staff. Our questions were answered and any issues quickly resolved.

I loved the text updates and the man that came to measure did a good job. The installers were excellent.

From first contact to install: effective, efficient, informative videos prepared us for the whole process. Absolutely professional and quality people and product.

We had a bathroom countertop made for an owner done remodel. The cabinet was in place, the sink and faucet picked out and I was ready to buy countertop material and make the countertop. It turns out that for very little more than the cost of the material, Home Depot (using Precision Countertops) was able to make our custom countertop! And they did an excellent job (probably way better than I could do...)!

We were pleased with the quality and installation!

Showed up on time and made the two countertops in one piece with no seams as I asked. Install went good and guys were easy to work with .

The countertops were created and installed correctly

Fantastic

Counter top was not cut correctly. Gap filled in with white caulking. Hardwood floors damaged when they moved our oven.

Efficient counter replacement project.
Thank you Precision Countertops

After securing and paying for our bathroom counter top @ Home Depot we were informed by staff @ Home Depot that Pecision Counter Tops would be reaching out to us to schedule an complete survey of our countertop measurements and a comprehensive review of the bathroom floor plan. This was scheduled six weeks after the purchase. After the six weeks, we received our first installation date that was approximately 22 days later. Two days before the first scheduled installation date we were informed that materials weren’t on hand to create our countertop and they would call for a second installation date. We were then called and scheduled for a Third installation date two days before that installation date we were called to say they were not ready and apologized and scheduled what would be our last and fourth scheduled installation date. Our countertop in the bathroom was 52“ x 22“ and a laminate over plywood.

1. The counter top arrived damaged with some sort of epoxy repair on the corner. Instead of telling me about this before hand or when installed I had to contact Precision and request a partial refund to make up for the damaged counter. 2. The installers did not correctly level the counter top, nor did they inform of the issue during install and I had to find this out later when the back splash was installed.

Communication could have been much better.
We were left in limbo on at least two occasions and then told emphatically that we were notified of delays when we were not.
And I was hung up on once.

I reached out with some problems with the install. 1) chipped back splash and caulk was milky instead of crystal clear.

Need better communication!

They were easy to communicate with even when we had to redo the counters.

Three trips to a remote location to complete the project.

Customer care!

Still waiting for the job to be completed, but I promise you I’ll give him more detailed evaluation. Once the job is completed, if it gets to that point.

Counter top looks great. There is a seam but you can find it.

Too much money for the product and service.

product is high quality , my installation is great

Start to finish precision countertops exceeded our expectations. Easy to work with great communicators, and excellent workmanship.

We didn't specifically choose Precision. We bought our countertop at Home Depot who uses Precision. Other that waiting for appointments, all was good.

The overall experience with the Precision Countertops team was a positive experience.

Shopping in the warehouse was great! The variety of counter and tile materials were perfect.

I would definitely recommend. The people are amazing and I have a beautiful countertop.

Pm ll

Very professional and polite

My countertops are beautiful and easy to care for

Precision did a very professional job. However, their scheduling is mixed and delayed for various situations beyond control.

simple process, knowledgeable

Better communication and care instructions

Very professional;. Knew their products. I was happy to get as much accomplished on that 1st visit. I did have a fair idea of what I wanted before I went in there. But they made the process easy and comfprtable.