More than we expected.

Was very
Pleased with the quality
Io services and shower

I cannot wrap my head around how this shower cost as much as it did. I would have trouble recommending this to anyone because so far I haven’t talked to a single person who thinks it was a good value. In fact, everyone I’ve mentioned it to has told me I got screwed. It is a nice shower, but the price for what we got was way too much.

Not likely to recommend and will post comment and review on social media to expect compilation to take 30+ days.

I highly recommend them. They were professional, on time, and in good communication. No surprises.

Install Team

Install Team - Our installers were the best. Their attention to detail was truly extraordinary and and they felt like family by the end of our two-day install.

Installation

Installation - I’m so in love with this walk-in shower. Thankful I didn’t wait until I absolutely needed the safety features to get this.

The entire process was smoothly coordinated and the quality of the work met our expectations. The new shower is wonderful!

Everything was great!

Install Team

Install Team - The install team was highly professional and respectful of our home. They kept things clean and were highly knowledgeable. Even went the extra mile to install some new baseboard that needed replacing.

Installation

Installation - Looks even better in person than the photos online or the samples. Super high quality materials.

I had 2 walk-in showers installed at the same time. They were quite expensive, but the Kohler name and the lifetime product and installation warranty persuaded me to use this company. They are the only company that represents the Custom Kohler LuxStone system in our state. There are some installation errors and other small issues that preclude me from recommending them to a friend. In fact, 2 people have asked me about installation for their house. We do not give our recommendations lightly.

Worst customer service ever. A job that was supposed to be in two days took 4 weeks because no one could tell us when to expect the shower doors.

I love my new shower and standing under my waterfall shower head I can hardly stop lol. Should’ve done this sooner!

Responsive, responsible, and does quality work.

You hear all the nightmares of some homeowners that have had a really bad experience with a remodel of some sort. Well, without a DOUBT, this was the cleanest, fastest, quietest, professional, friendly remodel I have ever had. And we have had some nightmares. It is perfect, quality work. Excellent attention to detail. This is WHY we completely recommend Pacific Bath and their team. From In-Home Sales to Installation. Top Notch!

Not happy with product or experience

The purposed 2-day project was fully completed by Pacific Bath in 26 days. Day 1 (demolition day) went well. Day 2 (installation day) was a bust. There was no shower curtain rod provided. The shower curtain rod was installed on Day 3. The sales person (Lucas Fedora) did not provide a shower curtain rod for our WIS. After several calls and follow-ups with Millie (Project Coordinator), she filament scheduled the drywall texturing and preparation for our painting. This was on Day 26.

The first part was great, but still waiting for the finish up. I am still waiting it's been over a month and the tape and texture still hasn't been done. Can't seem to get the manager to contact me. Not able to finish or use the new shower till the tape and texture is done! Kind of frustrated! I can't finish putting in the new floor, apply the primer or paint the room or put the bath vanity and sink back till the tape and texture is done. I am in a holding pattern till they finish their work. I wanted this done before family arrived for Christmas but that doesn't look possible this late in the month. So not exactly happy with the process. I was told a couple of days and it is over a month.

Overall it was a good experience: I’d recommend fo friends and family with a disclaimer

Not good communications regarding delays in the project. I had to follow up.

I have already recommended .

There were 'spots' on the accessories. the installer was here to solve the problem the day after I called.

The tub was installed correctly, but the tub surround and decking was done in an unprofessional manner.

All said and done the cost is why I would not recommend the product. Got me once not twice, learn from your mistakes.

The install team lost no time in getting the job done; professional and easy to talk to. They were done in two days I was expecting much longer good team I am very happy

The scope of our installation for exceeded what would be expected as normal. There was a glass block window and wall to be removed and reframed to accommodate one shower wall. Plumbing needed to be moved from one location to another and it came out perfect. I couldn’t be happier with the installation. It meets everything we wanted. Thank you for a professional touch :-)