The employee attitudes and professionalism along with the product

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

Appts on time, good samples, clear explanation of process.

We really had a great crew. They took great care of our home while they were here. The shower exceeded our expectations.

very satisfied with the completed job.

Quality of service especially after installation

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

Follow through on what you tell customers. Don’t make promises that you don’t keep like the sales woman saying she was going to gift us a cleaner for the tub and the installer person saying they scheduled a follow up visit and no one came.

The 2-day installation time

work well done and cleaned up nicely when done!

Cesar and James were great. Very professional and experienced.

Our technicians Alan and Juan were very courteous and efficient. The two young lads were professional and polite. We were sent the two BEST technicians. I can't rave them enough

Very professional

The service was great. We had a small problem and they were right here to take care of it. The were very professional.

Knowledgable staff and quality work performed

professional install

We were so happy with the outcome, and we were impressed with the clean installation and capable installers.

Roberto (crew Lead) and Adrain protected the path to the bathroom, made minimul mess and were on time.

The installers were prompt and worked hard . They were friendly and professional. The customer service rep was also very helpful and courteous.

The new shower was installed very nicely. The crew were informative and cleaned up before leaving each day.

Kohler is a reputable company; Pacific Bath/Renuity workmanship is great; and the installers were prepared and timely.

The attention to detail during the finishing clean up was not to the standard Iwould have thought from a company that sells a superior product like Koehler. I am still finding dust. I repaired the corner of the tub where a blob of caulking was just left. I also painted the wall in that corner.
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Competent, professional yet friendly, helpful techs. On time service.

The installers were very professional, tidy,very respectful to all family members.

Very professional, and hard working

Efficiency was great. Quality materials used.

The men we always pleasant and willing to explain what and why they were doing on the project. They were very careful to understand what we were requesting.
We got just exactly what we wanted and are very happy.
Buy

Although the walk-in shower is beautiful and works well, parts of my adjoining tiled baseboards were damaged, then later replaced with tiles that don’t match well, but are acceptable.

Very happy with all aspects of the job well done.

It was a great experience, the mechanics were I'd recommend them many times fabulous.

They cleaned while putting in shower! And afterwards!

The team was timely, thorough, and cleaned up well. One point off for a broken toilet seat cover they did not tell me about. But they delivered a new one as soon as I reported it.

Should of gone locally. And priced around

I’m sorry. Can’t There’s still a problem with the jets

Every phase of our purchase was top notch.

The process adhered to that which we understood at the time of purchase. The install ocurred as anticipated.

Told me it was going to take 2 days to install, which was ok by me. When they came, they got here at 8:00am and were done by a little after 4 in the afternoon. Did a great job.

I don’t recommend

From the sales to the ordering to the install and any follow-up, all I've interacted with have been gracious and helpful. It was truly a great experience to work with Pacific Bath.

Installation process was very straightforward and onsite team kept us updated on progress

No pressure and the whole process was so easy

Your installers were very professional and I love my new shower

I already have recommended Pacific Bath to a friend.

Very good job, kept us informed, very prompt.

High quality presentation, product, and installation. Very professional.

Installers were prompt and professional and dedicated to getting the work done correctly and ahead of time.

There was a slight hickup but they went above and beyond to make it right

The project was nothing but one big headache from beginning to end. No help from the phoenix office

I know from my research regarding competitors, e.g. Rebath, Bath Fitter, etc., the profit margin is CRAZY HIGH on these conversions. People have seen my walk-in shower conversion and really like it, but balk at the cost. For the materials used and the high cost, it remains to be seen if the cost is justified. I was willing to take the chance, but most are not.