Overall the install was nice, I do have a strange glue smell in 1 of my 2 bathroom remodels, also shelf was placed in wrong area and I’ve lost my mobility in shower because shelf is in my way, few marks on wall but small bathroom it was expected

The Kohler Luxstone is as good as we hoped it would be. Our new shower is beautiful and we are quite happy with it.

The product itself and the service from the installers would have received a 10, however the sales professional destroyed me ever recommending this company. He came into the home and promised that everything was included in the price, including mold removal. I'm fact his exact words were we expect there to be mold. Once the walls were opened there was indeed mold and a pretty bad case. It did require a specialist to remove and treat. The sales representative, Eric Bjornstad was contacted and we were told that because it was so bad they didn't cover it and to go through the insurance. Not at all what was said when he sold the product. I should have read the multiple forms I was signing but I trusted your representative and it cost over 4k that was not expected as an additional expense. I would never recommend this man to lie to another consumer.

Yes, I think you guys made things easy for me but my friends said it was pricey.

Too expensive

Service was impecable!

The clean up afterwards was less than desirable. Damaged wood molding was never fixed after making repeated phone calls. Bathroom mirror had caulk smeared on it and was very difficult to remove.

I have enjoyed the tub. So relaxing. I was surprised at how deep it was. 3 family members have come over for baths to check it out. Wonderful.

Love the shower..and I am not a shower lover

Love my walk I n tub

A few days before scheduled installation I received a call from a regional manner wanting to confirm that we wished to cancel the deal. Not so. Manager said that he had received an email from sales rep that we wished to cancel. I do not have a clue where that came from. Then install team did not know the layout of the shower design that we had purchased. We showed them what we had configured with rep and the installers were able to make it work. The installers were not informed we had purchased glass shower door and panels. Initially we were told that we needed to have custom install of the glass. Installers made calls and determined that we had indeed purchased the glass work and then made arrangements to installation of the glass. That just happened, two weeks after build out.

Professional service and quality product

It looks beautiful and the entire experience was wonderful. The customer service was beyond excellent! From the sales demonstration, to the gentleman on the phone I scheduled with and he followed up after the installation, to the courteous and professional install team!

Quick and professional installation

Worked quickly, always finished much faster than scheduled.

I have not been able to shower or take a bath for close to 8 months due to all my medical problems. Spit baths were all I could do. The day I was able to use the walk in tub was the best day for me. I was able to sit and clean myself in a tub. It has been the best investment I have made.

the quick response to an issue I had

The work was quality was excellent and the crew was easy to work with. They did delay the work a day and never showed up before 9:30 - 10:00 on the days they worked. They did stay until the job was done into the early evening.

Well, our install for the shower was involved for 6 days. Not pleased with that at all. The men were all nice but that was a huge inconvenience for us for the amount of money we paid for this shower.

Clear presentation of options and cost. On time. Efficient. Clean installation. Respectful of house and residents, including dogs.

Courteous and professional sales presentation & installation. All our concerns/questions were addressed.

The professional attitude of the staff

The quality of the install and material was exceptional

The company did a fantastic job. I would recommend with a 10.

Roberto and his team did a terrific job. Everyone was polite and went above and beyond in keeping our house as clean as they could for the work they were doing and cleaned up at the end of each day.

Wonderful salesman, professional and experienced. The installation went smoothly. The installer even suggested that the water turn on be placed as you step in the shower with the faucet on the other end. With my disabled husband it was easier to adjust the water without freezing or burns. I decided to go without
Shower doors and it made it so easy to get him in and out. When I investigated the company I found wonderful reviews.

From start to finish, everything went extremely easy and very professional. I have already referred Pacific Bath to several friends.

installers were friendly and professional. They kept me informed along the way.

Better communication

Very good experience working with Pacific Bath. Since they are using quality materials, the shower parts and install might be cost prohibitive project for many folks.

Wanted to be sure that I was receiving the best product, so I went with Kohler. The Pacific Bath of Tucson was excellent in their preview of the job. Joshua Meadmore met with me a couple of times to ensure that the parts and installation was on time and in the right place. . . As a salesman Joshua Meadmore had me sold with complete information that I needed to start the project.

The job was completed in the time stated. Many other companies promise a quick completion and do not hold to that promise

it's pretty costly

Every single thing happened exactly how the salesperson said it would. My shower was 24 years old and it means the world to me that I have a beautiful new shower!

The initial presentation by the Sales/Technician person was done well, as was the installation. I have no complaints about either of those aspects of the purchase. However, I'm quite disappointed with the final financial settlement which, due to an apparent miscommunication, ended costing me $538.02 more than I had anticipated. That was the difference between the cash price (which I had intended to pay) and the discounted price. In fact I wrote a check for the cash price the day of the sales call, but did not give it to the Sales Rep because I had to move some money around to make a cash payment of that size. My recollection is that he said he would stop back "in a day or two" to pick up the check. His recollection was that if he didn't get the cash price within 2 days, the discounted price would then be financed. An obvious case of mis-communication. We both believed we were correct. I know I was since I wrote the check that very day for the cash price. Water over the dam, but I still paid $538 more than I thought I was going to pay.

Over all everyone had been great to work with.

Good for aches and pains

What a wonderful experience this was. The salesman answered all of our questions, had samples for us to look at and the installers did a fantastic job.

See Satisfaction.

While our experience was good as with anything there is always room for improvement. In this case more options would be that one area that could use a little improvement. You do however have a few more than some of your competitors.

It was a very expensive project, however I believe the quality of the materials and the workmanship overall met our expectations. Customer service with an issue with a nozzle was excellent and resolved quickly.

Very experienced and did excellent job.

Almost a month in to a four day restoration, and no solution to my unfished bathroom

The installation of the shower is beautiful. Justin and his partner did an amazing job. We were not too happy with the shower door installation. Cleanup was terrible (footprints left on shower floor and several nicks on the bathtub).

The salesman was nice, the installation team was great, the product is ok, but not 20K ok.

The product is excellent. The end result exceeded my expectations. It is beautiful. Workers kept on schedule and worked well as a team.

I was told the shower doors would not spot they would be clear after a shower and I took my first yesterday and the glass looks dirty and I don't like it at all. I would have never had clear glass put in. What can you to change the shower doors.

The initial installers forgot to remove a plug in the booster thereby preventing hot water tank from working. Three days later a repairman came over and figured out the problem and promptly corrected the error. I'd suggest the initial installers double check their work and have the company reward them accordingly. The fill time was NOT two minutes but closer to 5min. The drain time was accurate. The performance of the walk in tub was F A N T A S T I C!!. What a difference it has been in our lives!!

Everything went very smoothly. Completed within 1 day whereas the estimate was for 2 days. Roberto (Beto) and Adrian were very professional and efficient. The shower is great. Thank you very much!

The new shower was quite well installed and not only has great appeal but also fulfills our needs. The workmanship of the Pacific Bath team surpassed our expectations.

Love the Kohler products, has lifetime warranty.