The work was quality was excellent and the crew was easy to work with. They did delay the work a day and never showed up before 9:30 - 10:00 on the days they worked. They did stay until the job was done into the early evening.

Well, our install for the shower was involved for 6 days. Not pleased with that at all. The men were all nice but that was a huge inconvenience for us for the amount of money we paid for this shower.

Clear presentation of options and cost. On time. Efficient. Clean installation. Respectful of house and residents, including dogs.

Courteous and professional sales presentation & installation. All our concerns/questions were addressed.

The professional attitude of the staff

The quality of the install and material was exceptional

The company did a fantastic job. I would recommend with a 10.

Roberto and his team did a terrific job. Everyone was polite and went above and beyond in keeping our house as clean as they could for the work they were doing and cleaned up at the end of each day.

Wonderful salesman, professional and experienced. The installation went smoothly. The installer even suggested that the water turn on be placed as you step in the shower with the faucet on the other end. With my disabled husband it was easier to adjust the water without freezing or burns. I decided to go without
Shower doors and it made it so easy to get him in and out. When I investigated the company I found wonderful reviews.

From start to finish, everything went extremely easy and very professional. I have already referred Pacific Bath to several friends.

installers were friendly and professional. They kept me informed along the way.

Better communication

Very good experience working with Pacific Bath. Since they are using quality materials, the shower parts and install might be cost prohibitive project for many folks.

Wanted to be sure that I was receiving the best product, so I went with Kohler. The Pacific Bath of Tucson was excellent in their preview of the job. Joshua Meadmore met with me a couple of times to ensure that the parts and installation was on time and in the right place. . . As a salesman Joshua Meadmore had me sold with complete information that I needed to start the project.

The job was completed in the time stated. Many other companies promise a quick completion and do not hold to that promise

it's pretty costly

Every single thing happened exactly how the salesperson said it would. My shower was 24 years old and it means the world to me that I have a beautiful new shower!

The initial presentation by the Sales/Technician person was done well, as was the installation. I have no complaints about either of those aspects of the purchase. However, I'm quite disappointed with the final financial settlement which, due to an apparent miscommunication, ended costing me $538.02 more than I had anticipated. That was the difference between the cash price (which I had intended to pay) and the discounted price. In fact I wrote a check for the cash price the day of the sales call, but did not give it to the Sales Rep because I had to move some money around to make a cash payment of that size. My recollection is that he said he would stop back "in a day or two" to pick up the check. His recollection was that if he didn't get the cash price within 2 days, the discounted price would then be financed. An obvious case of mis-communication. We both believed we were correct. I know I was since I wrote the check that very day for the cash price. Water over the dam, but I still paid $538 more than I thought I was going to pay.

Over all everyone had been great to work with.

Good for aches and pains

What a wonderful experience this was. The salesman answered all of our questions, had samples for us to look at and the installers did a fantastic job.

See Satisfaction.

While our experience was good as with anything there is always room for improvement. In this case more options would be that one area that could use a little improvement. You do however have a few more than some of your competitors.

It was a very expensive project, however I believe the quality of the materials and the workmanship overall met our expectations. Customer service with an issue with a nozzle was excellent and resolved quickly.

Very experienced and did excellent job.

Almost a month in to a four day restoration, and no solution to my unfished bathroom

The installation of the shower is beautiful. Justin and his partner did an amazing job. We were not too happy with the shower door installation. Cleanup was terrible (footprints left on shower floor and several nicks on the bathtub).

The salesman was nice, the installation team was great, the product is ok, but not 20K ok.

The product is excellent. The end result exceeded my expectations. It is beautiful. Workers kept on schedule and worked well as a team.

I was told the shower doors would not spot they would be clear after a shower and I took my first yesterday and the glass looks dirty and I don't like it at all. I would have never had clear glass put in. What can you to change the shower doors.

The initial installers forgot to remove a plug in the booster thereby preventing hot water tank from working. Three days later a repairman came over and figured out the problem and promptly corrected the error. I'd suggest the initial installers double check their work and have the company reward them accordingly. The fill time was NOT two minutes but closer to 5min. The drain time was accurate. The performance of the walk in tub was F A N T A S T I C!!. What a difference it has been in our lives!!

Everything went very smoothly. Completed within 1 day whereas the estimate was for 2 days. Roberto (Beto) and Adrian were very professional and efficient. The shower is great. Thank you very much!

The new shower was quite well installed and not only has great appeal but also fulfills our needs. The workmanship of the Pacific Bath team surpassed our expectations.

Love the Kohler products, has lifetime warranty.

Lower pricing

Likely to recommend on the condition that installers are better trained in drywall texturing and caulking.

I researched my shower & bathroom remodel for 2 years and finally made the decision the day Tim gave his presentation. Absolutely no doubt this was the best company for my remodel. My before, during and after pictures amazes everyone! Thank you so much!

They do just as they say they will do.

The entire experience was professional and the finished product was better than I had imagined

I would recommend Pacific Bath and this particular team (Oscar and James) to anyone wanting a new shower/bathtub installed quickly and professionally.

see final comments on dust and install error. The escutcheons ,these are the decorative covers over mounting screws for the shower head Assembly, not properly installed on shower spin when trying to clean.

We are still waiting for the correct door to be installed. The shower is great and the guys that put it in were great. Also liked your salesman, Jack. It just had been a long, long wait to get it finally finished and been very hard to get anyone when we call.

Install Team

Install Team - They were very professional and did a good job.

Additional Comments

Additional Comments - The installers were awesome. They did a great job.

I love my bathroom !

The whole project was very professional. A follow-up issue was handled quickly and to our satisfaction. I would recommend Pacific Bath.

The color of the wall panels are a darker green than I remember the sample being that the salesman showed us. Not real happy with that.

Efficient, responsive to phone calls. Justin was great installer!
Explained well, looks beautiful.
They were sure to explain that the glass needs to be scheduled by us, which i called and got scheduled separately. Satisfied with all, even a glitch that they fixed within the week!

It wasn't just one thing, and it wasn't many issues. The installation team worked well together. One member should have input reference anything he may have observed with the other to influence the quality of the installation at completion. Working together for the common good will generate more happy customers.

Please see comment below. The service and expertise of the installers were a "10". I only gave a "9" because of the sales person's inablity to give good customer service. We are thrilled with our new bathroom and the products Pacific Bath uses. Allen and Juan are exceptional installers.

HAD QUESTIONS ABOUT CORNER SEALS INSTALLED IN A TUB TO SHOWER CONVERSION,INSTALL CREW WHEN QUESTIONED BLEW IT OFF AND SAID YOU HAVE A LIFETIME WARRANTY,CALL WARRANTY DEPT, CALL WARRANTY DEPT APPOINTMENT SCHEDULED 1ST APPOINTMENT NO SHOW ACCORDING TO REP HE WAS BUSY ON ANOTHER JOB HELD UP.SO SCHEDULED AGAIN HAD SOME ONE COME BY FROM WARRANTY DEPT ,HE LOOKED AT WORK WAS NOT IMPRESSED HE MADE CALLS TO HIS BOSS, LEFT WITH OUT ANY CONVERSATION WITH ME AT. HAVE NOT HAD ANY ACTUAL CONVERSATION OR WRITTEN CORRESPONDENCE AT ALL SEVERAL TEXT MESSAGES FROM DIFFERENT PHONE NUMBERS. AS OF YET NO PHYSICAL CONTACT FROM ANYONE FROM PACIFIC BATH. SO I.M ASSUMING MY SO CALLED LIFETIME WARRANTY IS NOTHING BUT B.S. TOTALLY A RIP OFF IF YOU ASK ME AND I WILL BE EXPLORING OPTIONS OH BY THE WAY THEY WILL NOT ANSWER CALLS ESPECIALLY THE SALES REP.FOR THIS COMPANY TO REPRESENT THE KOHLER NAME IS QUITE AMAZING.