Overall the install was nice, I do have a strange glue smell in 1 of my 2 bathroom remodels, also shelf was placed in wrong area and I’ve lost my mobility in shower because shelf is in my way, few marks on wall but small bathroom it was expected

The Kohler Luxstone is as good as we hoped it would be. Our new shower is beautiful and we are quite happy with it.

The product itself and the service from the installers would have received a 10, however the sales professional destroyed me ever recommending this company. He came into the home and promised that everything was included in the price, including mold removal. I'm fact his exact words were we expect there to be mold. Once the walls were opened there was indeed mold and a pretty bad case. It did require a specialist to remove and treat. The sales representative, Eric Bjornstad was contacted and we were told that because it was so bad they didn't cover it and to go through the insurance. Not at all what was said when he sold the product. I should have read the multiple forms I was signing but I trusted your representative and it cost over 4k that was not expected as an additional expense. I would never recommend this man to lie to another consumer.

Yes, I think you guys made things easy for me but my friends said it was pricey.

Too expensive

Service was impecable!

The clean up afterwards was less than desirable. Damaged wood molding was never fixed after making repeated phone calls. Bathroom mirror had caulk smeared on it and was very difficult to remove.

I have enjoyed the tub. So relaxing. I was surprised at how deep it was. 3 family members have come over for baths to check it out. Wonderful.

Love the shower..and I am not a shower lover

Love my walk I n tub

A few days before scheduled installation I received a call from a regional manner wanting to confirm that we wished to cancel the deal. Not so. Manager said that he had received an email from sales rep that we wished to cancel. I do not have a clue where that came from. Then install team did not know the layout of the shower design that we had purchased. We showed them what we had configured with rep and the installers were able to make it work. The installers were not informed we had purchased glass shower door and panels. Initially we were told that we needed to have custom install of the glass. Installers made calls and determined that we had indeed purchased the glass work and then made arrangements to installation of the glass. That just happened, two weeks after build out.

Professional service and quality product

It looks beautiful and the entire experience was wonderful. The customer service was beyond excellent! From the sales demonstration, to the gentleman on the phone I scheduled with and he followed up after the installation, to the courteous and professional install team!

Quick and professional installation

Worked quickly, always finished much faster than scheduled.

I have not been able to shower or take a bath for close to 8 months due to all my medical problems. Spit baths were all I could do. The day I was able to use the walk in tub was the best day for me. I was able to sit and clean myself in a tub. It has been the best investment I have made.

the quick response to an issue I had

The work was quality was excellent and the crew was easy to work with. They did delay the work a day and never showed up before 9:30 - 10:00 on the days they worked. They did stay until the job was done into the early evening.

Well, our install for the shower was involved for 6 days. Not pleased with that at all. The men were all nice but that was a huge inconvenience for us for the amount of money we paid for this shower.

Clear presentation of options and cost. On time. Efficient. Clean installation. Respectful of house and residents, including dogs.

Courteous and professional sales presentation & installation. All our concerns/questions were addressed.

The professional attitude of the staff

The quality of the install and material was exceptional

The company did a fantastic job. I would recommend with a 10.

Roberto and his team did a terrific job. Everyone was polite and went above and beyond in keeping our house as clean as they could for the work they were doing and cleaned up at the end of each day.

Wonderful salesman, professional and experienced. The installation went smoothly. The installer even suggested that the water turn on be placed as you step in the shower with the faucet on the other end. With my disabled husband it was easier to adjust the water without freezing or burns. I decided to go without
Shower doors and it made it so easy to get him in and out. When I investigated the company I found wonderful reviews.