The employee attitudes and professionalism along with the product

They took their time to ensure it was right and kept me appraised along the way of progress and any possible issues

Appts on time, good samples, clear explanation of process.

We really had a great crew. They took great care of our home while they were here. The shower exceeded our expectations.

very satisfied with the completed job.

Quality of service especially after installation

The reason I will not recommend the company is due to the fact I had made a call to the salesman I would be paying cash upon completion of the job. Approximately two plus weeks the job was completed and I wrote a check for the total amount. Approximately a week later my wife received a phone call asking if they could shred the check because the finance company was handling the payments. Upon calling the finance company they had not even initiated the account and I would have have wait to make the payment plus an additional 390.00 dollars for setting up the account.
You have indicated that Kohler will be issuing me a check for the difference., however I feel that your company should have dealt with the finance company instead of me. This is the 16th of November and the job was finished on the 29th of October and I have not received anything from the finance company.

Follow through on what you tell customers. Don’t make promises that you don’t keep like the sales woman saying she was going to gift us a cleaner for the tub and the installer person saying they scheduled a follow up visit and no one came.

The 2-day installation time

work well done and cleaned up nicely when done!

Cesar and James were great. Very professional and experienced.

Our technicians Alan and Juan were very courteous and efficient. The two young lads were professional and polite. We were sent the two BEST technicians. I can't rave them enough

Very professional

The service was great. We had a small problem and they were right here to take care of it. The were very professional.

Knowledgable staff and quality work performed

professional install

We were so happy with the outcome, and we were impressed with the clean installation and capable installers.

Roberto (crew Lead) and Adrain protected the path to the bathroom, made minimul mess and were on time.

The installers were prompt and worked hard . They were friendly and professional. The customer service rep was also very helpful and courteous.

The new shower was installed very nicely. The crew were informative and cleaned up before leaving each day.

Kohler is a reputable company; Pacific Bath/Renuity workmanship is great; and the installers were prepared and timely.

The attention to detail during the finishing clean up was not to the standard Iwould have thought from a company that sells a superior product like Koehler. I am still finding dust. I repaired the corner of the tub where a blob of caulking was just left. I also painted the wall in that corner.
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Competent, professional yet friendly, helpful techs. On time service.

The installers were very professional, tidy,very respectful to all family members.