We found Phillip after walking through several homes under construction in Charleston. We were so impressed with the quality, attention to detail and the impression the owners were able to work with Phillip and his team to build a truly custom home. After selecting them to build our home and going through the process that ended up being on time and close to budget, we could not be happier and more excited to be in our home. Not only does the quality and attention to detail match what was mentioned above, we have been so pleased with the responsiveness and follow up of the PSGC team. Finally, the ability to be creative and work with my wife to realize her vision of what our dream home should look like, embrace her ideas and make them come to life was fun to watch. The end result is a truly custom home with amazing quality and character. We could not be happier and appreciate the team at PSGC that worked so hard for us and would recommend them to anyone.
Phillip and his terrific team are quintessential professionals and looking back on our project, I cannot imagine doing it with any other company. Building a house on a barrier island is a challenge in its own right... building it while living 3,000 miles away could have been a nerve wracking experience but Phillip, Cathy and the entire team kept us informed, confident, engaged and enthusiastic about what has become our incredible dream home. Organization, competence, experience and integrity only begin to describe our day to day interactions with Phillip Smith General Contractors and I cannot sufficiently sing their praises. Phillip has built a company where transparency and integrity matter. He has our sincere thanks for a job well done.
The team at Phillip Smith General Contractor, LLC is experienced and professional. The team knows what they are doing and the team builds a high quality custom home.
Additional Comments - As first time home builders, Phillip Smith Contractor, LLC made the challenging home construction process a lot less intimidating than it could have been. A very user-friendly approach was deployed by the Contractor team in working through all of the details involved with constructing home. Everyone on the Contractor team was knowledgeable and the collective team built a very high quality home.
I give Phillip Smith General Contractor my highest rating. They exceeded my expectations and were professional and completely competent in all areas. All of their people addressed every problem in a timely manner and their work is exceptional. They have followed up with every concern and have demonstrated their commitment to my satisfaction in every way.
We had a wonderful building experience! The attention to detail by Phillip's crew and the quality of the craftsman were what made the experience so good. In addition, the office was always organized, helpful and professional. Overall, everything was fantastic!
Areas Of Satisfaction - BJ was the best and I'm not sure it would have been the same experience without him. He really cares that we are happy and that our house turned out the way we expected. We were happy with everyone that worked on the house (subs were so polite, office folks always helpful) and Tony and Jay were great but BJ definitely made a difference when it came to calming us in those stressful times and assuring us that all would turn out well (which it did).
I would highly recommend Phillip Smith GC to anyone considering building a custom home. They certainly exceeded our expectations, and worked extremely well with our architect.
This contractor has been in business a long time and has the process perfected. His people are polite, honest, and excellent at what they do.
Areas Of Satisfaction - Phil's word is his bond. It's great to know that with PWS everything will "turn out as promised."
The entire building process, from the development of the concept to completion, was an enjoyable experience. We have been privileged to have Phillip Smith and company for three projects and feel that we have become part of the "family". We are already looking forward to the next opportunity.
Phillip Smith General Contractor has exceeded our expectations every step of the way, and we have been overwhelmingly impressed in all aspects of the project. It has been an absolute pleasure working with such devoted, conscientious, professionals with expertise in their specific fields. Phillip sets the tone for excellence and this level of dedication carries throughout the project. This is our home. We plan on living here for the duration, and we so appreciate their commitment to perfection.
Trust - When you have someone build your home, it's completely a matter of trust. And we totally trust Phillip Smith.
We have done a fair amount of construction. This is the very first time we marveled at the quality of the work and the attention to detail we received. We were thrilled with the "touches" PWS brought to the work. Just first class at fair value with absolutely no "nickel and diming." They "own" the work and the customer's satisfaction , and on the rare occasion we had an issue, we were able to rest easy knowing "they" would take care of it. It was just amazing and certainly more than simple "southern courtesy" to be the recipients of their service, attention, quality to detail, follow through and genuine concern for our work. Phil's word is his bond, and I would do a job on his handshake. Aplus for these great general contractors and their teams!
Phillip Smith builds a great house! He has a great team of people - employees, trade contractors and suppliers - that work very well together. Phillip and his team are very knowledgeable, honest and fair. We were very pleased with our entire experience and would highly recommend Phillip to any one considering building a home or remodeling project.Stan and Nancy Custer
Areas Of Satisfaction - We were very pleased with our entire experience and are very happy with the finished product. Phillip has a great team!
Our project was an extensive renovation and was handled with dedicated professionalism from start to finish. Phillip's eye for style, quality and function were invaluable as our dream took shape. His team demonstrated impeccable attention to detail and the beautiful result speaks for itself.
Areas Of Satisfaction - Professionalism. We are very pleased with the result o four extensive home renovation! Any problems that arose were dealt with expeditiously and resolved very satisfactorily. Phillip's leadership is evident as he surrounds himself with only the best: from office staff to numerous professional craftsmen, our project foreman in particular!
Areas Of Satisfaction - I was satisfied with the entire project.
The whole process was outstanding. Communication was outstanding, subs were outstanding, comments and suggestions on ways to do things better and cheaper were outstanding. I constantly have people come by the house and marvel at the transformation Phillip and his staff were able to complete. We worked together on this open slate of a rennovation and did it within the budgets presented. If I ever have to build or rennovate again, I hope I have the honor of Phillip being on the project.
Areas For Improvement - Absolutely none.
Lead Source - I know at least 6 people who he has built houses for. Not a single one had anything negative to say and everyone had a great experience. Add me to that list.
Areas Of Satisfaction - They are all about quality. They are very accurate and precise. The quality is just great.
Areas Of Satisfaction - Excellent workmanship, great attitude towards customer service and they obviously take great pride in their work.
Areas Of Satisfaction - Foreman and subs are professional, well trained, and a pleasure to work with. Their follow-up on issues is excellent.
Schedule - The work Phillip Smith Contractor did was to our second home, and whenever we wanted to visit, they always worked around our schedule, which I know was not always convenient for them. They were most accommodating and flexible.
Additional Comments - While having construction done to one's home is a bit stressful and difficult, everyone associated with this project has been very friendly, helpful, and professional. We are very pleased with the work and intend to use them again when we do additional renovations to three bathrooms.
Additional Comments - I have built before, and I can tell you that this was a wonderful experience and a pleasure working with Philip Smith. He is a great guy and a great building professional.
Employees & Subcontractors - Very professional and courteous at all times. They made it a great and pleasurable experience.
Additional Comments - I had a fantastic experience!
Additional Comments - This was our second project with Philip W. Smith, and I couldn't ask for better from a contractor. He's just outstanding.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Phillip Smith General Contractor, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys