They were terrible to work with.
They are very responsive, worked to stay within our budget, and provided us with top-quality work. We especially appreciated the project manager, Mike, for his services.
I would have given a 4-star, rating, but in the end, I would have liked it to have been cleaned better. I did find some screws, but did not notice until the work was done. I am wondering what they were taken out of. The workmanship was great. They could have improved when it came to helping the customer get things back in order.
My experience was very good. The crews that came over were great guys. There were four or five of them. They worked great together. I had no qualms about going out there to have them do anything, because they were great about everything.
It was not a good experience.
They were unorganized unprofessional, and never followed through on their commitments. They didn't return my calls and they didn't keep their word.
They weren't timely.
First time I have ever had a catostrophic claim that took 7 months to complete. I was told over and over again it was delayed due to the pandemic, but I think they had a lot of jobs to do and not enough people to go around.
They took the time to research the best approach to resolve my issue and I am completely satisfied.
The team from Perfection Property Restoration was great. I had smoke in my house but you would never know.
Perfection Property Restoration did a great job.
I had too many bad experiences during this process, which resulted in Perfection Property Restoration - Iowa City being fired from my job.
They responded quickly during the whole pandemic and I was very pleased with their responsiveness.
They were very professional and did a great job.
Perfection Property Restoration was very thorough. They worked quickly and did a good job.
They did a great job and got all problems taken care of. They also cleaned up the mess amazingly to the point someone would not know an entire crew was there the day before.
The representative was telling me false truths. He would tell me something and then never follow up with it, and he did not follow through with what he was hired to do.
There were very unprofessional, couldn't manage time properly, and everything was exceuted poorly.
Overall good experience!
They were several hours late without a call. They arrived late in the afternoon and stayed until late in the evening.
They are there when needed.
They provided quality workmanship and polite and conscientious workers that cleaned up after themselves. It was a great experience and they did a great job. They listened to me very well and addressed every concern or question I had.
I did not receive the best service from them, however, they were overwhelmed by business levels and that was probably the reason why. It took multiple visits to finish the work, and some of the things I was promised were not delivered in a timely manner.
I've only worked with them a little bit. As of right now, all I can say is they were prompt and very professional.
One phone call and the process was on it's way nice job..
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Perfection Property Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys