First time I have ever had a catostrophic claim that took 7 months to complete. I was told over and over again it was delayed due to the pandemic, but I think they had a lot of jobs to do and not enough people to go around.
They took the time to research the best approach to resolve my issue and I am completely satisfied.
The team from Perfection Property Restoration was great. I had smoke in my house but you would never know.
Perfection Property Restoration did a great job.
They responded quickly during the whole pandemic and I was very pleased with their responsiveness.
They were very professional and did a great job.
Perfection Property Restoration was very thorough. They worked quickly and did a good job.
They did a great job and got all problems taken care of. They also cleaned up the mess amazingly to the point someone would not know an entire crew was there the day before.
The representative was telling me false truths. He would tell me something and then never follow up with it, and he did not follow through with what he was hired to do.
There were very unprofessional, couldn't manage time properly, and everything was exceuted poorly.
Overall good experience!
They were several hours late without a call. They arrived late in the afternoon and stayed until late in the evening.
They are there when needed.
They provided quality workmanship and polite and conscientious workers that cleaned up after themselves. It was a great experience and they did a great job. They listened to me very well and addressed every concern or question I had.
I did not receive the best service from them, however, they were overwhelmed by business levels and that was probably the reason why. It took multiple visits to finish the work, and some of the things I was promised were not delivered in a timely manner.
I've only worked with them a little bit. As of right now, all I can say is they were prompt and very professional.
One phone call and the process was on it's way nice job..
I have no idea what is going on with my claim or my repair and would at least like progress updates along the way
I am neutral about recommending Perfection Property Restoration because they took such a terribly long time to get the work done. It's been spread out over such a long time.
They showed up unprepared.
Once the project was turned over to the Project Manager, the communication was not good. This was paid be insurance and I was asked for money before he would look at it, sent bills by subcontractors and very slow response to phone calls or texts. Work was performed as required.
The whole experience was excruciating. There was not one thing that went smoothly. Because this is not my skill set, I’m literally praying they did it right.
They didn't communicate the times they were going to come. My install was not timely and it took them twice as long to complete my project. I did complain about repairs they did not complete. They set up a time to come, and they did not show up as promised. I still have unresolved issues.
After continuous I’m sorry but,
Chris was very helpful. He provided me with quick responses.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Perfection Property Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys